Ship Sticks

Mr. Willis, Good morning. Thank you for taking the time to share the feedback of your recent Ship Sticks experience. We are pleased to see both legs of your round trip shipment were delivered ahead of schedule. With that being said, we do apologize for the condition of your golf bag upon delivery. Receiving a shipment with damage is by no means typical, however, when it does occur our team prides ourselves in ensuring a timely and full reimbursement for the damaged item. All Ship Sticks shipments come with $1,000 of complimentary insurance, with the option to insure up to $7,500. We can see our Claims Team received your claim over the weekend and will be working on filing your claim for approval this morning. You can expect to hear from them shortly regarding your reimbursement and timeline to receive your reimbursement check. If we need any additional items from you to file your claim, they will be sure to let you know. Thank you for your understanding for choosing Ship Sticks. We look forward to resolving this matter to your satisfaction!

Mr. Martens, Good morning. Thank you for taking the time to share the feedback of your recent Ship Sticks experience. We are pleased to see your shipment was delivered ahead of schedule. With that being said, we do apologize for the condition of your golf bag upon delivery. Receiving a shipment with damage is by no means typical, however, when it does occur our team prides ourselves in ensuring a timely and full reimbursement for the damaged item(s). All Ship Sticks shipments come with $1,000 of complimentary insurance, with the option to insure up to $7,500. At this time, we do not see that you have previously notified us of this damage. Therefore, a member of our Claims Team will contact you directly to discuss what photos we need from you to assist with filing your claim for approval and reimbursement. Thank you in advance for your time and understanding. We look forward to resolving this matter to your satisfaction!