Ship Sticks

Mr. Gaffney, Good morning, and thank you for sharing your recent Ship Sticks experience. We're pleased the shipment was collected as scheduled and arrived ahead of schedule at its destination. That said, we do apologize for any confusion around the packaging process. When shipping with Ship Sticks, customers are responsible for packaging their shipment in a hard case, soft travel bag, or box. A box is not provided at the time of pickup, but if you do not have a travel bag or case, our team can ship you a box for a nominal fee. To arrange this, simply reach out by texting or calling 855-867-9915, or emailing [email protected]. We can see our team has already been in touch and provided a link to the online claims form regarding the condition of the bag upon delivery. Since a claim submission hasn't yet been received, a member of our team will follow up directly to assist further. We apologize for any confusion, and look forward to speaking with you and getting this resolved to your satisfaction. Thank you for your time, and for choosing Ship Sticks!

Parker, Good morning, and thank you for sharing your recent Ship Sticks experience. We're pleased the shipment was collected as scheduled and arrived ahead of schedule at its destination. That said, we do apologize for any confusion around the currency charged at checkout. This process will be reviewed with our product team to ensure greater clarity around currency charges moving forward. We'd also like the opportunity to make this right, so a member of our leadership team will be reaching out directly to discuss what can be done to resolve this and ensure your satisfaction. Thank you for your feedback and for choosing Ship Sticks. We look forward to resolving this matter.

Mr. Dyer, Good morning, and thank you for taking the time to share your recent Ship Sticks experience. We sincerely apologize that it did not live up to the standards we hold ourselves to, nor the level of service we strive to provide. We understand convenience is why customers choose Ship Sticks, and while delays are rare, they can happen. However, when they do, our team is trained to handle them with care and sensitivity, working to limit any impact on your travel plans. A member of our team will be reviewing your experience in detail and reaching out directly to discuss this further and determine what we can do to make things right. Please be on the lookout for our outreach, and thank you in advance for your time. We look forward to resolving this to your satisfaction.

Mr. Orendain, Good morning, and thank you for sharing your recent Ship Sticks experience. We apologize for any confusion during the booking process. Looking into the order details, we can see the "Drop Off at Carrier Store" option was selected during booking, which means the shipment is to be dropped off at a local FedEx carrier store rather than collected from the origination address listed. The origination address is used simply to identify the nearest FedEx drop-off locations in that area. We're also sorry to hear about the damage to the driver shaft. Receiving items with damage is by no means typical, but when it does occur, all shipments are covered under Ship Sticks insurance plan which includes $1,000 of complimentary coverage, with the option to insure up to $7,500 in $500 increments for a nominal fee. We can see your claim has been submitted and is currently under review. Since this involves damage to the driver shaft, insurance will cover the cost to replace the shaft as well as any labor associated with the reshafting repair. A member of our Claims Team will be reaching out by phone to walk through the repair and reimbursement process. We apologize for the inconvenience this has caused, and we look forward to making this right and ensuring your satisfaction. Thank you for choosing Ship Sticks!