Shock Surplus

Thank you for your feedback, and we sincerely apologize for your experience. We understand how frustrating it was to receive conflicting information about your order status and inventory availability. We recognize that our communication and shipping estimates did not meet your expectations. We recently went through some major system changes that unfortunately impacted our inventory visibility, order processing, and response times. While this is not an excuse, we understand the inconvenience it caused and apologize that your order was affected. We're sorry that we were unable to fulfill your order within the expected timeframe and that you ultimately chose to cancel and purchase elsewhere. We appreciate you taking the time to share your experience, and we regret that we did not earn your confidence on your first order.

Thank you for the great review! We're thrilled to hear you're happy with your Bilstein B8 5100 shocks and that they delivered the quality and performance you were looking for on your Chevy 3500. It's great to know our team could help you make the right choice, and that your ordering and delivery experience went smoothly. We appreciate your support and look forward to helping you with your next upgrade!

Thank you for your feedback, and we sincerely apologize for your experience. We're glad we were able to help with your exchange, but we're sorry the communication regarding your replacement order did not meet your expectations. You should have been notified that part of your order was on backorder, and we understand how frustrating it was to have to contact us for an update. We appreciate your patience while we work to get the remaining shocks shipped, and we're sorry we fell short of the experience you expected. Thank you for your honest feedback, as it helps us improve our communication moving forward.

Thank you for your feedback, and we're sorry to hear you're disappointed with your experience. We truly appreciate your years of support. After reviewing your order, we confirmed that the shipment was delivered to the address provided when the order was placed, and we provided the carrier's proof of delivery documenting that delivery. Because the shipment was confirmed as delivered, we asked that a police report be filed for the missing package so we could continue investigating the matter. Unfortunately, we never received that report. We understand this is not the outcome you were hoping for, but we did our best to work through the situation based on the information available. Thank you again for your past business, and we hope to have the opportunity to earn back your trust in the future.

Thank you for your feedback, and we sincerely apologize for your experience. We understand how frustrating it is to receive only part of your order and continue waiting without a clear timeline for the remaining items. That is not the experience we want for our customers. Some of our products ship directly from manufacturers due to out of stock issues, and nationwide backorders can sometimes delay portions of an order. We work to provide the most accurate updates possible. Our Customer Service Manager is personally keeping an eye on your order and is working to ensure it ships as soon as the manufacturer makes the remaining items available. We truly appreciate your patience and apologize again for the delay.

Thank you for the fantastic review! We're so glad to hear the shocks fit your truck perfectly and that everything you needed for the installation was included. It's also great to know your order arrived quickly and that our team was able to answer your questions and help you choose the right product.

Thank you for the fantastic review! We're thrilled to hear the ordering process was easy and that you received exactly the right shocks for your vehicle. It's great to know you're happy with the quality and performance of your Dobinson IMS shocks. We truly appreciate your support and your trust in Shock Surplus. Enjoy the new ride.

Thank you for your feedback, and we sincerely apologize for your frustration. We understand how disappointing it is to receive only part of your order and be waiting on the remaining items. In this case, your order included a custom assembled product, which was listed with a lead time of up to 4 business weeks at the time of purchase. We do show that the remaining portion of your order has now shipped. Here is the additional tracking number for that shipment 1Z12C3C10311116065. We apologize that the order arrived in multiple shipments and appreciate your patience while your custom assembled kit was completed.

Thank you for taking the time to share such a detailed review and for sticking with us through the ups and downs. We're glad our videos helped you choose the right setup for your Bronco, and we're even happier to hear that Sean's recommendation was exactly what you were looking for. We sincerely apologize for the issues you experienced with your order and the incorrect spring rates. While the manufacturer backorder was outside of our control, we know the ordering mistake created additional frustration. We're pleased we were able to make things right by working directly with your mechanic to swap the springs and get your Bronco set up properly. Hearing that you're enjoying the ride quality of your Eibach Truck Pro 2.0 system makes all the effort worthwhile. Thank you again for giving us the opportunity to earn back your trust. We truly appreciate your patience and your business, and we're here if you decide to upgrade the rear springs in the future or have any other questions. Enjoy your Bronco!

Thank you for the great review! We're glad to hear you had a smooth experience from start to finish. It's great to know you found our prices competitive, received quality shocks, and that your order arrived quickly. We truly appreciate your support.