Shock Surplus（shocksurplus.com）在 OK.one 的综合评分为 3.5 分（满分 5 分），基于本站收录的 101 条用户评价，属于车辆与交通分类，口碑一般。评价两极分化：61% 给出 4 星及以上，同时 25% 打了 1 星；商家回复了 67% 的差评。数据最后更新于 2026-08-10。
我希望在购买时在网站上列出的时间内收到包裹。 除此之外，一切都很棒。
Thank you for your review! We're glad to hear you had a great overall experience, but we apologize that your order did not arrive within the timeframe listed on our website. We understand how important accurate delivery expectations are and appreciate your patience. Thank you for your feedback and for choosing Shock Surplus.
我原以为这是一次简单的交换，但很快就发生了变化。最重要的是，我买不起我需要的东西。该团队非常理解并帮助执行退货。退款比我处理过的任何其他地方都要快。一旦我攒够了钱，我就会去找他们购买我想要的车上的东西。谢谢你们！！！很快再和你说话。
Thank you for the wonderful review! We're sorry to hear your project didn't go as planned, but we're glad our team was able to make the return process as easy as possible. It's great to hear the refund was processed quickly and that you had a positive experience working with us. We truly appreciate your kind words and your trust in Shock Surplus. When you're ready for your next upgrade, we'll be here to help you find the right setup for your vehicle. We look forward to working with you again soon!
Thank you for the great review! We're happy to hear your shocks worked out well and that your order arrived quickly. Providing quality products with fast shipping is what we strive for.
这些人很棒，他们的客户服务非常棒，而且是一家很棒的公司，肯定会一次又一次地从他们那里订购，哈哈，谢谢大家
Thank you for the awesome review! We're thrilled to hear you had such a great experience with our team. Providing amazing customer service is what we strive for, and it means a lot to know we've earned your trust. Thank you for choosing Shock Surplus!
很棒的网站。轻松找到您的车辆所需的东西。完全没有问题。在我的 1997 款雪佛兰 Suburban 1500 上安装了 Bilstein 4600 前减震器。安装过程轻而易举，乘坐体验也很棒。我将通过 Shock Surplus 进行下一次冲击购买。
Thank you for the fantastic review! We're thrilled to hear you had an easy experience finding the right shocks for your 1997 Chevy Suburban 1500. It's great to know the Bilstein 4600 front shocks installed smoothly and that you're enjoying the improved ride quality. We truly appreciate your support and are honored to have earned your future business.
公司表现出色，冲击也很快到来。我想我唯一的抱怨是福克斯。后减震器用尼龙带固定，安装方便。前减震器没有，并且比我悬挂车轮时的空间长约 2 英寸。我必须自己系带子。然后，U形夹安装座非常好，但材料比库存安装座厚得多，导致贯穿螺栓太短。以这些冲击为代价，福克斯本可以加入新的硬件。他们知道他们的安装座的设计与大多数安装座不同，并且需要更长的螺栓。否则，库存螺栓的形状良好，通常可以重复使用，但他们的设计改变了这一点。更新：一个月后，Fox 2.0 对道路小缺陷的适应性仅比我以前的 KYB monomax 减震器稍微好一点。它们的表现确实令人钦佩，并且在大车辙和陡坡上高速行驶时保持良好的道路接触。我不确定性能是否值得这些成本。 Bilstein 5100 可能同样好，甚至更好，但价格只有一半。 Fox 2.0 看起来确实是 KYB 的一个小升级，但价格应该是 KYB 的 3 倍。总的来说，我对他们很满意。我想要控制，但仍然不要对道路上的小缺陷太严厉。他们似乎在这方面做得不错，并且仍然很好地控制身体倾斜。它们并不是我所说的在空载卡车上柔软且顺应的东西。只有时间才能证明它们是否能随着时间的推移而持续下去。
Thank you for the great review! We're glad to hear your order arrived quickly and that you had a positive experience with us. We also appreciate you taking the time to share your detailed feedback about the FOX shocks. Your comments regarding the front shock packaging and the need for longer hardware due to the thicker clevis mounts are valuable. We understand how frustrating it is to run into unexpected installation challenges, especially on a premium product. We'll be sure to pass your feedback along to FOX, as insights like yours help manufacturers improve their products and installation experience. Thank you again for choosing Shock Surplus. We truly appreciate your business and hope to help you with your next suspension upgrade!
交货速度非常快，第一次就正确零件，订单 3 天即可交货
Thank you for the great review! We're glad to hear your order arrived in just three days and that you received the correct part the first time. Providing fast shipping and accurate orders is exactly what we strive for.
订购了错误的零件。他们非常善于沟通，信息丰富，帮助我将零件换成正确的零件，甚至还免除了进货费。如果他们支付退货运费的话，将是 5 星。
We’re glad our team was able to help you exchange the part and that the communication throughout the process was helpful. We’re also happy we could waive the restocking fee to make the exchange a little easier.
订购了完整的悬架套件，立即收到前部！但现在已经一个多月了，仍然没有收到后方或任何与该公司多次联系的确认邮件。没有听到任何回音。
Thank you for your feedback, and we sincerely apologize for the delay and lack of communication. We understand how frustrating it is to receive only part of your suspension kit and then go over a month without receiving the remaining components or any updates. Unfortunately, we cannot control manufacturer nationwide backorders. At this time, the current estimated arrival for the remaining parts is mid to late July. We appreciate your patience and apologize for the inconvenience
交货及时且状况良好。如今这似乎很少见。嘿，我认为当你得到你所付出的代价而没有错误或借口时，这真是太棒了。所以这对我来说是 5 星！
Thank you for the fantastic review! We’re glad to hear your order arrived promptly, in great condition, and exactly as expected. Providing a smooth, hassle-free experience is what we strive for, so it means a lot to hear we delivered on that. We truly appreciate your support and your 5-star review. Thanks for choosing Shock Surplus!
在为我的卡车选择减震器时非常有帮助的公司。 YouTube 上有很多很棒的信息，您也可以致电代表进行一对一交谈。然而，在购买后 2-3 周没有发货的情况下，我打电话给他们，他们基本上说抱歉，发生了一些事情，但他们没有发货。几天后，他们上路了，不久就到达了。也许可以在社交媒体营销广告上节省一点钱，并将其用于您的履行团队运营……除了高兴之外，还会再次购买。
Thank you for your feedback and for the kind words about our team and YouTube content. We're glad our resources helped you choose the right shocks for your truck and that you're happy with the product overall. We do apologize for the delay in shipping your order. While we're glad we were able to get it shipped after you contacted us, we understand that you shouldn't have had to follow up in the first place. We appreciate your honest feedback regarding our fulfillment process and will use it to continue improving. Thank you for giving us another chance, and we look forward to helping you again in the future!
为我们的 15 辆客货车提供一套 Bilstein 减震器，价格非常优惠。 甚至比主要公司还要好。 冲击继续进行，没有出现任何问题。 我遇到的唯一问题是，尽管他们说预计交货时间是我旅行前一周，但他们没有说有人的订单是从不同的仓库发货的，可能会延迟。所以我买了前两个，但确实需要后部。 一周后，我打电话给他们，他们告诉我有时会延误。说他们会回复我。好几天了，没有电话。 所以我回了电话，然后那个人说我是的，我记得，让我检查一下，然后说哦，是的，另外两个计划今天发货。 当我回到家时，他们就在那里。疯狂的做生意方式！ 因此买家要小心，当他们说你会得到零件时，你可能无法得到零件，因此请提前计划。
then said oh yes the other two are scheduled for delivery, today. When I got home they were there. Crazy way to do business! So buyer beware, you may not get your parts when they say you will, so plan way ahead. Thank you for your feedback, and we're glad to hear you were happy with the pricing and that the Bilstein shocks installed without any issues. We apologize for the confusion regarding your shipment. In some cases, orders ship from multiple warehouses, which can result in separate deliveries and unexpected delays. We understand how frustrating that can be, especially when you're working toward a deadline for a trip. We appreciate your feedback and are glad everything ultimately arrived in time. Thank you for choosing Shock Surplus, and we hope to provide an even better experience on your next order.
我们订购了后减震器，但 6 月 23 日收到了错误的商品。我们多次拨打电话、发送电子邮件并使用聊天工具，但 12 天没有得到回复。我们的经验是，这家公司完全缺乏客户服务，并且存在订单履行错误的问题。
Thank you for your feedback, and we sincerely apologize for your experience. We understand how frustrating it is to receive the wrong item and then have difficulty reaching our team for assistance. That is not the level of service we strive to provide. We recently went through some major system changes that unfortunately impacted our response times and customer support. While this is not an excuse, we recognize the inconvenience it caused. We do show that Rodney is currently working on your case to get this resolved and ensure you receive the correct Bilstein B8-8100 DSA shocks. We appreciate your patience while we work through this and apologize again for the inconvenience.
在 Shock Surplus 上找到了适用于我的 2019 年陆地巡洋舰的 ICON Stage 5 悬架套件，价格比我在其他地方找到的便宜 800.00 美元。我订购了它，一周内就送到了我家门口。系统已安装，我的陆地巡洋舰看起来棒极了。等不及轮胎和车轮了。
Thank you for the awesome review! We’re glad you found the ICON Stage 5 suspension kit at a great price and that it arrived quickly. It’s even better to hear the installation went smoothly and your 2019 Land Cruiser is looking great. We appreciate your support and hope you enjoy the new setup.
我从 Shock Surplus 订购了几套减震器和转向稳定器。我不得不说，总的来说，客户支持非常棒。在出现问题的地方，他们的客户支持或销售人员都很棒。
Thank you for the wonderful review and for being a repeat customer! We're thrilled to hear you've had such positive experiences with both our products and our team. It's great to know our customer support and sales staff have been able to answer your questions and provide the help you needed. We truly appreciate your continued support and look forward to helping you with your future suspension needs!
易于合作。更多的是在朋友的推荐下购买减震器而不是在网站上购买，但该网站似乎提供了有关减震器的良好信息。喜欢关于冲击高度/车辆升力量的清晰描述。轻松识别哪些零件适合我的卡车。
We’re glad to hear you found our website easy to use and that the product information, especially the lift height details, helped you identify the right shocks for your truck. We appreciate your friend's recommendation and are happy we could make the ordering process simple. Thank you for choosing Shock Surplus, and we hope to help you again in the future!
轻松过滤并找到您要查找的内容。退货既快速又简单。几天后就退款了。价格非常有竞争力。卡车行驶起来就像做梦一样！
We’re glad to hear you found it easy to find the right parts, and that your return and refund process was quick and hassle-free. It’s also great to know you found our pricing competitive. Best of all, we’re happy your truck is riding like a dream!
总体来说对产品很满意，但对交货不满意。我知道可能需要分两次发货，但令我不安的是我的订单一开始就没有发货。订购零件后，我等了几天，但从未收到说我的零件已发货的电子邮件。我等了整整7天，终于打来电话了。我和两个人谈过，最后他们找到了我的订单，但他们只是告诉我它从未发货。如果我不打电话，它就永远不会发货。多么令人沮丧啊。我知道零件是否被退回或无法立即提供，但我的订单从未发货，而且我不太确定如果我没有跟进，它们是否会发货。如果我将来再次订购，我希望它不会被忘记。当他们意识到错误并立即发送时，他们稍稍弥补了自己的不足。我希望这不会经常发生在其他人身上
Thank you for your feedback, and we sincerely apologize for your experience. We're glad you're happy with the product, but we understand how frustrating it was to discover your order had not been shipped until you contacted us. You should not have had to follow up to have your order processed, and we apologize for that oversight. We're glad our team was able to correct the issue quickly and get your order on its way once it was brought to our attention. We appreciate your understanding and your honest feedback, which helps us improve our fulfillment process to prevent this from happening again. Thank you for giving us the opportunity to make it right.
在与专家就我的 2008 4Runner 进行了广泛的交谈后，我购买了 Bilstein 6112 弹簧，升力为 2.25 英寸，前部为 OME UCA。对于后端，我选择了 Eibach 1 英寸升力弹簧（标准速率），具有 5100 次冲击（无外部储液器）。 新轮胎尺寸为 275/70-17，高约 32.25 英寸，轮圈宽度为 8.5 英寸，偏移量为 -30。 这台拥有 18 年历史、行驶里程 154,000 英里的装备现在感觉完全不同，而且是“新的”！ 现在的姿势真是棒极了！ 对购买和从伙计们那里收到的建议非常满意。 他们的建议很到位！会再次在这里购买。
We're thrilled to hear our team was able to help you build the right suspension setup for your 2008 4Runner. It’s great to know the Bilstein 6112s, OME UCAs, Eibach springs, and Bilstein 5100s came together exactly as you had hoped. Hearing that your 4Runner feels like a completely new vehicle after 154,000 miles is exactly why we love what we do. We're also glad the stance turned out just right and that our recommendations met your expectations. Thank you for trusting Shock Surplus with your build. We truly appreciate your support!
我花了两周时间才收到订单的一半。 订购后大约一周我不得不联系，看看为什么花了这么长时间。直到那时他们才将我的订单发货。 尽管上面明确写着“下单后 24-48 小时发货” 当我收到他们办公室发来的电子邮件时，他们并没有因为他们的错误而做出任何让步。 下次可能会从别人那里订购
Thank you for your feedback, and we sincerely apologize for your experience. We understand how frustrating it was to wait two weeks for only part of your order, especially when the product page indicated it would ship within 24-48 hours. We're glad we were able to get your order shipped once the issue was identified, but we recognize that the communication and fulfillment did not meet your expectations. We appreciate your honest feedback and will use it to improve our order processing and customer communication moving forward.
共 101 条符合条件的评价