好产品
该产品很棒,但我订购时遇到了困难。 我不得不多次打电话,因为当我将商品放入购物车时,价格会比广告价格大幅上涨。 我希望我可以通过电话购买,但他们说这不是一个选择。 我还支付了快速构建和交付的费用,并被告知减震器将在本周发货。我不得不打电话询问他们的情况,直到下周他们才发货。 考虑到正常的交货时间,它仍然很快,只是令人沮丧的是我不得不多次打电话给该公司。 总的来说,我对这个产品非常满意,我只是认为它可以更容易,如果我不急于尽快修复车辆,那就完全没问题了。
Thank you for your feedback. We’re glad to hear you’re happy with the product, but we’re sorry the ordering process was frustrating. We understand how confusing it can be to see pricing change in the cart, and we appreciate you taking the time to call in so we could help sort that out. We also apologize for the delay in shipping after you were told it would go out that same week. We know timing is important, especially when you’re trying to get a vehicle back on the road. While we’re glad the turnaround was still relatively quick, we agree the process should have been smoother and more straightforward without requiring multiple follow ups. We appreciate you bringing this to our attention. Your feedback helps us improve both our pricing clarity and order communication moving forward.
