Shock Surplus

Thank you for your feedback, and we sincerely apologize for the experience you had. We understand how frustrating it must have been to experience delays, difficulty reaching our team, and receiving incorrect shipping information. We recognize that this caused unnecessary confusion and inconvenience. We do show that your financial institution processed the chargeback and the refund has been completed. We regret that we were unable to resolve the issue before it reached that point. We appreciate you taking the time to share your experience.

Thank you so much for the incredible review and for being a loyal customer over the years! We're honored that you've trusted us with multiple orders, especially knowing the extreme conditions your Ram 1500 faces in rural Alaska. Helping you find the right setup for your driving conditions and working through the unique shipping challenges was our pleasure. It's also great to hear that your recent experience with the SumoSprings was just as positive and that our team continues to provide the same level of service you experienced years ago. Your recommendation to others in your community means a lot to us. Thank you again for your continued support. We look forward to helping you build the perfect suspension for your 4Runner next summer! Safe travels out there!

Thank you for your feedback, and we sincerely apologize for your experience. We understand how frustrating it is to receive an incomplete order and then have the delayed package arrive damaged and empty. While shipping damage is unfortunately outside of our control, we recognize that the resolution process has taken longer than expected. We also apologize for the lack of communication regarding your claim. We recently went through some major system changes that impacted our response times and order processing, but we understand that you should have received more timely updates throughout the process. We do show that our team is actively working to get this resolved for you. Because the package arrived damaged, we were required to file a claim with UPS, and unfortunately those claims can take some time to process before a replacement can be issued. We appreciate your patience and apologize again for the inconvenience.

hank you for the detailed review! We’re glad our videos and website helped you choose the right Eibach setup for your 2014 GMC Sierra, and that our team was able to answer your questions and get your order shipped quickly. We apologize for the missing documentation and zip ties, but we’re happy we could offer a partial refund to make up for the inconvenience. It’s great to hear the installation went smoothly, the preassembled settings worked out perfectly, and you achieved the 2" front lift you were looking for without needing new upper control arms. Thank you for your recommendation and for choosing Shock Surplus. We hope you continue enjoying the new ride!

Thank you for your continued support and for choosing Shock Surplus again! We're glad the technical information on our website helped you select the right shocks for your expedition RV and that the ordering and shipping process was smooth from start to finish. It’s great to hear your order arrived on time and that you had another positive experience with us. We truly appreciate your loyalty!

We're glad to hear your purchase was easy overall. We apologize for the inconvenience of your order arriving in separate shipments. In some cases, items ship from different warehouses to get products to customers as quickly as possible. We're happy everything worked out in the end, and we appreciate your understanding and support. Thanks for choosing Shock Surplus!

Thank you for your feedback, and we sincerely apologize for the confusion and delays with your order. We understand how frustrating it is to receive only part of your order and then be asked to return the reservoir mounts so they could be used to complete the assembly of your front coilovers. We appreciate you promptly returning those parts using the prepaid label provided by Daisy. We also want to apologize for the processing delays. We recently went through some major system changes that unfortunately caused issues with order processing and fulfillment, and we recognize that your order was impacted. At this time, we are also waiting for the Timbren Suspension Enhancement System to become available before the remainder of your order can be be completed. We understand this has delayed your installation, and we appreciate your patience as we work to get the rest of your order shipped as quickly as possible.

We're glad to hear you were happy with the product quality and shipping. We sincerely apologize that the pre-assembly service did not meet your expectations. The spring perch should have been assembled to the lift setting you selected, and we understand how frustrating it is to pay for the assembly service only to have to redo the work yourself. Please reach out to [email protected] so we can review your order and refund the labor charge. We appreciate you bringing this to our attention and apologize again for the inconvenience.

Thank you for your feedback, and we sincerely apologize that your experience did not meet your expectations. We understand how frustrating it is when you're unable to quickly reach someone for assistance, and we apologize for the difficulty you experienced contacting our team.

Thank you for your feedback, and we sincerely apologize for your experience. We understand how frustrating it is to experience delays and then not receive timely updates after reaching out multiple times. While manufacturer delays can sometimes extend estimated lead times, we recognize that our communication did not meet your expectations. We recently went through some major system changes that unfortunately impacted our response times and order processing. While this is not an excuse, we understand the inconvenience it caused and apologize for the lack of communication. We do show that a chargeback was opened and ultimately found in your favor. We're sorry the situation reached that point and regret that we were unable to resolve the issue before it became necessary.

We're glad to hear our sales team was able to recommend the correct shocks and that everything fit perfectly. It's also great to know you were happy with the pricing and delivery. We apologize that the steering stabilizer was initially missed and that the communication during the reorder could have been better. We're glad we were able to expedite the replacement and minimize the delay. We appreciate your feedback and your support, and we hope to earn that fifth star on your next order!

We're glad to hear your order arrived in a timely manner. We appreciate your support and look forward to helping you again in the future!

We understand how frustrating it is to receive an order with missing hardware and then not receive a timely response after reaching out for assistance. We recognize that this should have been addressed much sooner.

Thank you for your detailed feedback, and we sincerely apologize for your experience. We're glad to hear you're happy with the Bilstein 5100s, 6112s, and ICON UCAs, but we understand your frustration with the delays and lack of communication regarding your front strut assemblies. The fully assembled 6112s do require assembly before shipping, which can extend lead times. However, we recognize that you should have received timely updates on your order, especially after reaching out multiple times. We recently went through some major system changes that unfortunately impacted our response times and order processing, but we understand that this does not excuse the lack of communication you experienced. We appreciate you taking the time to share your experience.

We’re glad our team was able to recommend the right shocks for your towing and work needs, and that you received a quick response. It’s even better to hear the new setup has already improved the ride while towing your RV. We appreciate your support and are happy to know you’re enjoying the upgrade. Thank you for choosing Shock Surplus!

We understand how frustrating it was to receive only part of your order and then experience repeated delays and missed follow-ups on the remaining items. We recognize that our communication and order handling did not meet the level of service you should expect. We appreciate you taking the time to share your feedback. It helps us identify where we need to improve, and we apologize again that your experience did not meet your expectations.

Thank you for the fantastic review and for being a loyal customer! We’re glad to hear our team has consistently provided the customer service and support you’ve come to expect. It’s always our goal to answer questions quickly and help customers find the right setup for their needs. We’re also happy to hear you’ve had a great experience with your Bilstein shocks. They’re an excellent choice for drivers looking for dependable performance with minimal maintenance. We truly appreciate your continued support and look forward to helping you again in the future!

Thank you for the amazing review and for your continued support over the years! We're thrilled to hear that our testing, educational content, and product expertise have helped make choosing the right suspension components easier. We work hard to provide accurate, real-world information so our customers can buy with confidence. It also means a lot to hear that our pricing and reliability have earned your trust time and time again. Thank you for choosing Shock Surplus for your vehicle upgrades. We truly appreciate your loyalty and look forward to helping with your next project!