Shock Surplus (shocksurplus.com) has a 3.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 25% give 1 star; The business has replied to 67% of negative reviews. Last updated 2026-08-10.
Shock Surplus had the Bilstein shocks I needed and shipped them fast. Delivery was flawless!Their prices are definitely reasonable compared to brick and mortar auto parts stores. I will buy from them again.
I was hesitant for the fact that it seemed too good to be true, but I was surprised!! This was a great experience. Shipping was quick! Product was great!! Go ahead and order it!! I ordered the Rancho Shocks for a 2013 Silverado 2500HD. Great choice to replace original shocks!! Highly recommended!!
I would leave a ZERO star review if I could. 2 weeks and I still have not received my order. I ordered suspension and received a side view mirror. I was told to keep or dispose of the mirror so I disposed of it. Then I received incomplete and damaged parts. I was asked to return the mirror…. 2 weeks and I still have not received what I ordered. Even FedEx complained about the condition of the boxes when I dropped them off for return. At this point I don’t even want the suspension. Overall this has been a very unpleasant experience. Wrong items received, poor customer service, damaged parts, still waiting…..
even though i purchased buyers insurance it took over a week to be given the go ahead on a return. they sent 2 different mail in tags each at different facilities. good thing i kept my reciept because i still havent heard back from them. still havent gotten my replacement shocks. not impressed in the least even though i did order the wrong part it should have been a lot easier than this
Trust the reviews that warn about incomplete orders. You MUST tell people if items are unavailable or on back order!!! I ordered four Bilstein 5100s for my truck, I got notification of prompt shipment of all four. The main reason I ordered from this site is competitive pricing and I could get them the quickest because I needed them ASAP! Well, like many have mentioned, two showed up. Zero indication that I would be getting a partial order or that anything was on backorder. In fact, I got a delivery confirmation, showing me that all four had been delivered. I contacted them via claim and email several days later with no response for a 4days. I tried live chat twice only to wait over an hour both times. It told me multiple times I was next in line. I called multiple times and waited forever. After several attempts and being on hold for over a half hour, someone answered. They informed me that the rest of my order would be coming and that they just received the items that were on backorder and that they would be shipping them in the next 24 to 48 hours. The part that seems suspicious to me is after I talked to someone, they were overnighted from a nearby warehouse. I appreciate getting them, but the whole thing seems like somebody screwed up. Again, no indication I’d be getting a partial order or that anything was on backorder. I would not have ordered from them if I knew I wasn’t going to be getting everything. If something’s on backorder, you need to let people know so they have the option to order somewhere else especially when time is a concern. Do yourself a favor, skip these guys.
Great product and pricing. The shipping was delayed, but that's just the way life is right now especially with import vehicles. They parts were sent and packaged very good, no damage. Th parts were correct, which is rare being my vehicle has 3 different types of parts depending on where it was assembled. Kept in contact via email and responses were always quick.
Great communication. I was originally notified the parts were back ordered but received a second message later the same day stating they had found the items available at a different warehouse and would be shipping them out same day. Great second effort to get me the parts on time and super happy with the Eibach 2.0 kit on my 2019 F150
Shipping is much slower than advertised. They only supplied one tracking number for my order and I only received half the parts in my order. When I called customer support to ask about this, they confirmed that they still needed to ship the second half of the order. They gave me a second tracking number for the second shipment, but 9 days after I placed the order and only after calling them first. From order placement to delivery, the total time was 19 days. It's not so much the time that's the problem, it's the confusion in how it was handled. A single tracking number implied to me that everything was in one shipment. How do I plan an install around unknown shipping timelines? The customer service rep didn't give me a straight answer on what happened either, which really bothered me. It's hard for me to be understanding of a situation if they don't tell me what the situation is. The only thing I can assume is that they just plain forgot to ship half my order. To their credit, the made it right and the price was good.
Website was great, ordering was great. Product is definitely not. I was looking for a little bit of a smoother ride and buying these shocks did absolutely nothing. No change in ride quality.
My purchase was fast and easy. Delivery of my products was faster than I expected. Customer service was excellent in helping me when I needed help. I definitely will deal with this company in the future.
When my Package arrived and I opened it I was very disappointed at how the boxes inside were damaged, one was ripped into like a rat chewed through it and there was a dent in the shock, the other boxes looked like they were stabbed and cot with a knife i can’t believe that someone would actually package those parts I’m the condition they were in
Two separate shipments, arriving on different days, threw me, but it all worked out. Going back, there's even the admonition on the site . . . may come In separate shipments.
I ordered shocks for my 2017 F250 to replace all four. I received two in a week. I felt good about this and expected the other two in a week or so. This was June 14th and now it is August 2nd and I am still waiting for the rear set. I would like to review them, but they are not on since I am still waiting on the rest of the parts to complete the job. The customer service people are nice the four times I talked to them however still waiting.
I could not find the specific Bilstein shocks for my truck anywhere local and I got online and found this company and they had them literally on my front door in 2 days I was very impressed. I ordered other parts for my truck from a different company and took literally 2 weeks to get from them so I was very happy with my purchase and the price was great as well will buy from them again!
Ordered 5100's for my truck, came in 2 different shipments. Received my order in an very acceptable time frame. Very happy with the results of the Bilstein shocks installing my truck.
I ordered my Bilstein 6112+5160 combo kit way back in May 29th and I have received the 6112s but NOT the 5160s as of writing this message as of 7/30/2026. The reason I ordered the shocks is because I've had good luck with them and had them on my truck within the last two times of owning this truck for over the last 7 years but I found this site and was thinking, "Oh everything is so cheaper compared to other websites and you can modify your front shocks to whatever clip setting" which is nice and it's clearly stated that the Bilstein 6112s+5160s kit was "in stock" so I waited for a couple days to see if my shocks would come in and sure enough, on exactly June 5th is when my 6112s came in first at my house and I was wondering, "Wait why did I not get everything why did I only get the front and not the rear" so I went back to my computer and I sent them a message and screenshots as proof that I did not receive the rear shocks and they clearly told me, "The 5160s are on backorder and I have contacted the manufacturer and get you an ETA soon" so that really made me upset and not happy clearly because I was expecting to install all my shocks at once, so after that I wait for them to contact me back and almost about 2 weeks have passed until June 17th and they said, "Just got a message back from the manufacturer and has said that your Bilstein 5160s will arrive between mid to late July" which it is already Jul 30th (pretty much the end of this month) and I have yet to still receive my rear shocks. Now I have been looking at other shocks before buying these and if I known that this was going to happen, I would have bought in the Rough Country Vertex Coilovers instead and spend $600+ on it instead of waiting for this to happen. What I really wish for this website to improve heavily is whenever any customer is buying from website (and yes this website needs a massive overhaul on its UI and information), there needs to be a note option when a any item says "in stock" needs to put in notes on the page stating for example: "as of right now, this combo kit the Bilstein 6112s are available but the 5160s are not and are on backorder and there is no ETA for them at the moment, if you would still like to buy this set please keep in mind that the rear shocks are not available but you will get notified when they come back in stock" something like that. That way that will increasingly help the customer and let him/her know hey this specific item is out of stock but not the others but you can still buy it but you won't receive the other product, so I think your website could heavily improve on its UI and overhaul it when it comes to this when buying a product because this is just absolutely unacceptable and I'm not happy for the fact that I have to clearly wait over 2 months now just to get these shocks entirely. I will definitely not be buying from this website again until I see improvements until then I going to find other shocks on other websites when years pass after these fail. PS: I bought this whole combo kit set for about $1800 but doing the math I only spend only $1200ish on it so I'm technically missing out on my $600 that I have yet to receive and personally like I said above I would have bought the Rough Country Vertex Rear shocks ($900) for $300 more than waiting 2 months worth of losing my money and not receiving the shocks. So it's a lose-lose situation I'm in if you understand where I'm getting at. All in all your website just needs a massive overhaul in UI upgrade and put a ton of notes on your products and items that when customers are buying you need to let them know hey this item is at stock with the other one isn't and so on. Until then I'm giving this a one-star because I'm not happy of not receiving my products entirely and buying a specific product and EXPECTING to receive all of it but in the end I did not and wasted $600 for this unforeseeable circumstance and still waiting to receive on my rear shocks as of right now (7/30/2026).
Ordered the shock for a 2021 gmc3500 with 5” lift and followed there order list on the brand the type truck the lift kit size. The shocks are two short 2”s short. Wasted my money on the 2.5 shocks. Had to put the old shocks back on the 2.0 shocks are correct the 2.5 are both long enough.
I would have given you five stars but the shipment came without my rear shocks. So it put me a few days behind on the installation. I love the Bilstein 6112 coilovers with the 5100 on the rear. It's way better than the stock ranchos. The truck is solid. Rides great with minimal body roll or nosedive. Soaks up the bumps. Highly recommend.
I used Shock Surplus to purchase a set of Bilstein 4600s for my 1994 GMC Yukon. They were shipped quickly, and the new shocks provide a much better ride and handling.
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