Shock Surplus

Thank you for the fantastic review! We're thrilled to hear our team was able to answer your questions quickly and help you find the right suspension setup. We take pride in our product knowledge, and being able to test many of the suspensions we offer helps us provide recommendations tailored to each customer's driving style. We truly appreciate your support and thank you for choosing Shock Surplus.

Thank you for the amazing review and for trusting Shock Surplus with multiple builds! We're especially glad to hear that Hector went above and beyond to help you. It sounds like you've put together some incredible setups, and we're thrilled to hear the Bilstein adjustable coilovers and ICON upper control arms transformed the ride on your 2025 Expedition Tremor. Your Ranger builds sound awesome as well! We appreciate your feedback regarding the shipping. Many manufacturers, including ICON, ship components separately from different warehouses, so larger kits often arrive in multiple shipments. We understand that can be inconvenient, and we appreciate your patience while everything makes its way to you. Thank you again for your continued support. We hope you enjoy all three trucks, and we look forward to helping with your next build!

Thank you for the great review! We're happy to hear everything arrived exactly as ordered and that you were pleased with our pricing and fast shipping. Providing a smooth, hassle-free experience is what we strive for.

Thank you for the wonderful review! We're happy to hear you had a great experience with our team. Providing knowledgeable support, quick responses, and great customer service is always our goal, and we're glad that came through during your experience. Thank you for choosing Shock Surplus.

Thank you for the great review! We're glad our team was able to help you find the right setup and make the exchange process simple. Providing knowledgeable guidance and making sure our customers end up with the right suspension is what we strive for. Thank you for choosing Shock Surplus.

Thank you for your feedback, and we sincerely apologize for your experience. We understand how frustrating it is to receive only part of your order while seeing it marked as complete, especially without any communication about the remaining items.

Thank you for the fantastic review! We truly appreciate your patience and understanding throughout the supply chain delay. While those delays are never ideal, we're glad we were able to find a solution with an upgraded suspension package and a discount that met your needs. A special thank you for recognizing Joseph. We'll be sure to share your kind words with him. Providing great communication and helping customers find the right suspension setup is exactly what we strive for. Thank you again for choosing Shock Surplus. We hope you love the new suspension once it's installed, and we look forward to helping you with your next upgrade!

Thank you for the fantastic review! We're thrilled to hear your shocks arrived even faster than expected and that everything was perfect. Knowing you had a smooth experience from start to finish means a lot to us.

Thank you for your feedback, and we sincerely apologize for your experience. We understand how frustrating it is to receive only part of your order, especially when you were expecting a complete set of shocks for your FJ Cruiser. We also understand your disappointment after the website showed the items as in stock, only to learn that one of the rear shocks had gone onto a manufacturer backorder. Unfortunately, manufacturer inventory can change very quickly, and while we work hard to keep our inventory as accurate as possible, there are times when an item becomes unavailable before an order is processed. We also recognize that we should have communicated the backorder sooner instead of you having to contact us for an update. We sincerely apologize for the inconvenience.

Thank you for the great review! We're happy to hear everything arrived as expected and that you were pleased with our pricing and fast shipping. Providing quality products and a smooth buying experience is what we strive for.

Thank you for your feedback, and we sincerely apologize for your frustration. We understand how concerning it is when you're waiting for an update on your order and don't receive the communication you're expecting. After reviewing your order, we do show that our agents were actively responding to your multiple inquiries while working to obtain updated shipping information. We recently went through some major system changes that unfortunately impacted our response times and communication. While this is not an excuse, we understand the frustration it caused and appreciate your patience while we worked to get your order on its way. Thank you for your feedback, as it helps us continue improving our customer experience.

Thank you for your feedback, and we sincerely apologize for your experience. We understand how frustrating it is to place an order expecting it to ship promptly, only to learn that an item is on backorder. We also recognize that the communication you received did not meet your expectations. Unfortunately, manufacturer inventory can change quickly, and backorders sometimes occur after an order is placed. While that was the cause of the delay, we should have done a better job communicating the status of your order and keeping you informed throughout the process. We appreciate your patience and are sorry we fell short of the level of service you expected.

Thank you for the wonderful review! We're glad to hear the ordering process was quick and easy and that you found the parts you needed at a great price. It sounds like your truck is in for a well-deserved suspension refresh after 20 years, and we're confident you'll notice a big improvement once everything is installed. Thank you for your kind words and support.

Thank you for the fantastic review! We're thrilled to hear your Bilstein shocks are delivering a smooth ride, especially with the amount of driving you do hauling boats. It's great to know they're already making a difference. We appreciate your patience with the order arriving in two separate shipments. Many of our products ship from different warehouses or manufacturers, which can result in separate deliveries.

Thank you for your thoughtful feedback, and we sincerely apologize that your experience after placing your order did not meet your expectations. We're glad to hear our team was able to help you choose the right shocks and that the ordering process was easy. We also appreciate your understanding that your front shocks required custom assembly, which carries a longer lead time. That said, we understand how frustrating it was to see your order marked as delivered when only part of it had arrived, followed by learning that components had gone onto manufacturer backorder. We also apologize that your follow-up communication did not receive the timely response you deserved. Unfortunately, manufacturer backorders are outside of our control, but we recognize that better communication throughout the process would have made for a much better experience. We appreciate your patience and your decision to stay with the recommended setup, and we're sorry we fell short after what started as a positive experience.

Thank you for your feedback, and we sincerely apologize for your experience. We understand how frustrating it was to wait three weeks for your order to be processed. While we're glad we were able to expedite the shipment once the delay was identified, we recognize that it took far longer than it should have. We recently went through some major system changes that unfortunately impacted our order processing and communication. While this is not an excuse, we understand the inconvenience it caused and apologize that your experience did not reflect the level of service we strive to provide.

We understand how frustrating it has been to receive your order over multiple shipments and to repeatedly be told the remaining shock would ship without receiving the promised tracking information. We recognize how disappointing that is, especially after waiting several weeks. Many of our products ship from different warehouses or directly from the manufacturer, which can sometimes result in split shipments and unexpected delays. While that explains why your order arrived separately, it does not excuse the lack of clear communication or the missed expectations regarding shipping updates. We recently went through some major system changes that unfortunately impacted our order processing and customer communication. While this is not an excuse, we understand the frustration it caused and apologize that we fell short of the level of service you expected. Thank you for bringing this to our attention.

Thank you for the great review! We're happy to hear you had a good experience and that your order shipped quickly. Providing fast service and a smooth buying experience is what we strive for.

Thank you for taking the time to share your feedback, and we sincerely apologize for your experience. We're sorry your order was delayed and that our communication did not meet your expectations. While warehouse issues can occasionally occur, we understand how frustrating it is when you're planning a project around an expected delivery date and the order doesn't arrive as promised. We recently went through some major system changes that unfortunately impacted our order processing and customer communication. While this is not an excuse, we recognize the inconvenience it caused.

Thank you for your feedback, and we sincerely apologize for your experience. We understand how frustrating it is when you're unable to track your order and don't receive timely updates about the remaining items. That is not the experience we want for our customers. We recently went through some major system changes that unfortunately affected our order tracking and customer communication. While this is not an excuse, we recognize the inconvenience it caused. We are showing that everything with your order has been delivered and we appreciate your patience.