Great customer service
Great customer service! Called the support line to help me choose the right shocks for my truck. The tech was super helpful and the shocks arrived quick.
About Shock Surplus
Data updated- Website
- shocksurplus.com
- Category
- Vehicles & Transportation
- Location
- United States · Irwindale
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 67% (24/36)
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Is Shock Surplus legit?
Shock Surplus (shocksurplus.com) has a 3.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 25% give 1 star; The business has replied to 67% of negative reviews. Last updated 2026-08-10.
What people say
Bilstein shocks
Bought the Bilstein shocks for father's day my husband to put on his 05 chevy duramax. Fairly easy to install here at home. Has made the ride so much smoother. Definitely recommend. Ordering was easy. Delivery was fairly fast.
Good price and they helped me with the…
Good price and they helped me with the specifics of getting the right parts. Would recommend.
Bad business model be careful
As a small business owner I was disappointed with how Shock Surplus handled my online order. After placing my order for a complete Bilstein lift on the SS website including coils, struts and shocks I received a phone call from their sales dept. They explained that even though I added new rear coils in my purchase their “backend” didn’t add it in my invoice. I had paid my bill in full at the time of purchase and they were calling me to charge an additional $280 for the coils I added in cart but their site didn’t tally. I confirmed this was their mistake and not mine. When SS insisted I needed to re purchase the rear coils I kindly told them I would no longer be doing business with them. Bad business practice to advertise and bundle a lift kit only to call the customer back and claim the “billing” was off and if you want the remaining parts you’ll have to pay more. I’ll never shop here again.
I got sent the wrong item
I got sent the wrong item, and they haven't responded to my return request in over a month.
It was great other than some delays but…
It was great other than some delays but it was the cheapest international shipping than any other site so i cant be mad and it had great deals and the customer service kept me updated at all times
I called Shock Surplus to get some…
I called Shock Surplus to get some advice on doing a level lift on my 2021 Tundra. I wanted to go with the Bilstein 6112's in the front and 5100's in the rear. The customer service person was very helpful about what I wanted for clip position for the 6112's etc. However I said that I wanted the 6112's to be built not separate springs and shocks. He said to just order the Tundra "0-2.5" kit. Which came with the 6112's and 5100's)I assumed the 6112's would be built. I ordered online and waited. The 6112's came in about 7-8 days. When I got them off of the porch the box was open and the shocks and spring were not put together with new top hats. Also, even if I was going to have them assembled there was only one bag of hardware. So, I had to go through the return process which took a couple of days and 2-3 phone calls. Note: I did get the 5100's in about 2 1/2 weeks and they were fine. Sent the 6112's back and waited. Bottom line is that it took another 3 weeks or so to get the built 6112's and that was only after several call's to customer service. By the way the 6112's were packaged as anyone would expect. Except that the box was torn a bit but the shock assemblies were fine. I would have given them 5 stars if the got the order correct in the first place. I have to give a shout out to Cheri Cortez in customer service she was great, she communicated via email a lot to keep me informed on my return and the new order promptly.
I order the parts I needed and the…
I order the parts I needed and the arrived shortly thereafter.
Shock Surplus does its homework
Shock Surplus does its homework and is very knowledgeable about shocks and what is the best fit for your rig. They make it easy for both novices and experts to understand. Recently purchased Ebaichs for my 1998 Jeep Cherokee. Wow! What an improvement over my old Ranchos. Keep up the good work!
Items OOS Or Backordered? Tell Us First!
I gave you two stars because your humans (Cheri and Michael) did engage and try to rectify the situation. However, their efforts would not have been needed if your automated system was up to snuff. It’s not. I wanted to buy a set of B6 Bilsteins for my Fiesta ST, as the internet groups and clubs recommend these in combination with stock springs for a firm, controlled, but compliant ride/handling result. I looked at a few other vendors, but they all either told me up front that a part is OOS, or wouldn’t let me order for the same reason. Your site gave no such indication, and took my order. No mention of the right front strut being on backorder or OOS. I waited eagerly for them to arrive; there was, I learned later, an email— sent to an old email address I did not provide, don’t use, and did not use for this order— while also sending emails to the one I DID use and provided— advising me that the order may come in partial shipments, so I was unaware of that. UPS came with “my order,” but I quickly learned that it was just one box consisting of one front strut. I chased down the driver, and he had nothing else for me. I called Shock Surplus, and then learned about the email sent to the wrong address. I was advised that the rest of the order would follow shortly. A few days later, I received the two rear shocks, but not the other strut. At this point, I was told that the right front strut was maybe two weeks out; this ultimately turned into “mid-October.” What?! It was late June-early July at this point. Waiting several months was unacceptable, and a rude surprise to boot. I canceled the order, and there followed a long and complicated process of getting shipping labels, packing the three parts back into their original shipping boxes, taking them to Fedex, etc. At first, the correspondence I received stated that I was going to be charged a return/restocking fee of about $50; another phone call, and Cheri eliminated that. Well, yeah, this wasn’t me changing my mind— it was the company failing to fulfill my order in a reasonable/timely fashion. Meanwhile, I’m getting bombed with email ads and inquiries about “how was I enjoying the product?” and saying, “how about B4s?” I don’t want B4s, the car already has them, essentially. In short, the system in its ignorance and myopic understanding of the situation was adding insult to injury. How to rectify? Simple, do as the other vendors do, and have the system state when a product is OOS/backordered, and secondly, know when it’s time to get one of your good people into the loop (sooner, rather than later) to verbally and personally explain, offer solutions, perhaps offer a discount for waiting (for several months!) for the part to become available again. “An ounce of prevention is worth a pound of cure.” ALL of this could have been thus prevented. At this point, I have been informed that the return was accepted and the refund issued. The bank shows it as “pending.”
Inventory Says "In Stock," Reality Says Otherwise
This was my first experience buying aftermarket shocks, and after doing some research, Shock Surplus seemed like the go-to place. Unfortunately, my experience was the complete opposite. I placed my order on July 7, and both shocks were listed as **in stock** on their website. A week went by with my order still showing "We are preparing your items for shipping," so I called for an update. That's when I was told one of the shocks was actually **out of stock** and on backorder. They gave me an estimated timeframe, so I decided to wait. Later, I found another supplier that could ship the same day, so I called back to cancel my order. As soon as I mentioned canceling, the representative told me I could still cancel, but that my order was about to be fulfilled and would ship within the next two days. Trusting that information, I decided to wait again. The following week, I called for another update, only to be told that the previous representative had been mistaken and that the current associate couldn't speak for what someone else had said. At that point, I canceled the backordered shocks but kept the rest of the order active, hoping the remaining items would ship within the **3–5 business days** stated on their website. I waited, and once again, nothing happened. I eventually canceled the rest of my order, purchased the same shocks from a different supplier, and both items have already shipped. I even received a shipping label and tracking information—something Shock Surplus couldn't provide or even give me a realistic timeframe for. This was my first and last experience with Shock Surplus. If you value your time, I'd recommend looking elsewhere. They had no problem taking my money, but they couldn't provide accurate inventory information, consistent communication, or follow through on their shipping estimates.
Reply from Shock Surplus2026-07-23
Thank you for your feedback, and we sincerely apologize for your experience. We understand how frustrating it was to receive conflicting information about your order status and inventory availability. We recognize that our communication and shipping estimates did not meet your expectations. We recently went through some major system changes that unfortunately impacted our inventory visibility, order processing, and response times. While this is not an excuse, we understand the inconvenience it caused and apologize that your order was affected. We're sorry that we were unable to fulfill your order within the expected timeframe and that you ultimately chose to cancel and purchase elsewhere. We appreciate you taking the time to share your experience, and we regret that we did not earn your confidence on your first order.
The ordering and delivery was great
The ordering and delivery was great. I bought a set of Bilstein B8 5100 for my 3500 Chevy 4wd. They did what they said they would do. Very impressed by the quality and performance. Thanks for your help on my decision.
Reply from Shock Surplus2026-07-23
Thank you for the great review! We're thrilled to hear you're happy with your Bilstein B8 5100 shocks and that they delivered the quality and performance you were looking for on your Chevy 3500. It's great to know our team could help you make the right choice, and that your ordering and delivery experience went smoothly. We appreciate your support and look forward to helping you with your next upgrade!
I ordered shocks that weren’t the right…
I ordered shocks that weren’t the right size. This company did right by allowing me to return and get credit to be able to exchange it. When I placed my new order only one set of shocks came in(rear shocks). I was the one that had to reach out to the customer service to figure out why I had only gotten one set of shocks. They told me it was out of stock but it makes me wonder if I had never reached out they would’ve never told me and taken my money since I never got an email saying they were out of stock and I would be getting a half order. I’m very displeased and would not recommend ordering from this website as I am still waiting on the other half of my order.
Reply from Shock Surplus2026-07-23
Thank you for your feedback, and we sincerely apologize for your experience. We're glad we were able to help with your exchange, but we're sorry the communication regarding your replacement order did not meet your expectations. You should have been notified that part of your order was on backorder, and we understand how frustrating it was to have to contact us for an update. We appreciate your patience while we work to get the remaining shocks shipped, and we're sorry we fell short of the experience you expected. Thank you for your honest feedback, as it helps us improve our communication moving forward.
This company was my go to for so long
This company was my go to for so long. I always went with them when buying product for my company vehicles. They were always there to help when in need them. Only reason why I now gave them a 1 star is because I recently purchased $1800+ shocks which never arrived and all they said was as too bad you still have to pay for them. I always purchase insurance to make sure just in case it’s lost I am covered and I even with that they just pushed me to the side and make me pay for something I never received and the items were never replaced.
Reply from Shock Surplus2026-07-23
Thank you for your feedback, and we're sorry to hear you're disappointed with your experience. We truly appreciate your years of support. After reviewing your order, we confirmed that the shipment was delivered to the address provided when the order was placed, and we provided the carrier's proof of delivery documenting that delivery. Because the shipment was confirmed as delivered, we asked that a police report be filed for the missing package so we could continue investigating the matter. Unfortunately, we never received that report. We understand this is not the outcome you were hoping for, but we did our best to work through the situation based on the information available. Thank you again for your past business, and we hope to have the opportunity to earn back your trust in the future.
Have not received my full order
Have not received my full order. Its been a ridiculous amount of time. I just getting told the same thing, "they will ship soon". I paid way too much to be waiting so long for half an order to ship.
Reply from Shock Surplus2026-07-23
Thank you for your feedback, and we sincerely apologize for your experience. We understand how frustrating it is to receive only part of your order and continue waiting without a clear timeline for the remaining items. That is not the experience we want for our customers. Some of our products ship directly from manufacturers due to out of stock issues, and nationwide backorders can sometimes delay portions of an order. We work to provide the most accurate updates possible. Our Customer Service Manager is personally keeping an eye on your order and is working to ensure it ships as soon as the manufacturer makes the remaining items available. We truly appreciate your patience and apologize again for the delay.
These shocks fit our truck great
These shocks fit our truck great, fast shipping and everything we needed to get them put on right. Great customer service and will answer any questions you have about their products and make recomendations.
Reply from Shock Surplus2026-07-23
Thank you for the fantastic review! We're so glad to hear the shocks fit your truck perfectly and that everything you needed for the installation was included. It's also great to know your order arrived quickly and that our team was able to answer your questions and help you choose the right product.
Confidence is the right part the first time!
I have to say…super easy on the order and confident I was going to get the right shocks, and bam! That’s exactly what I got and the Dobinson quality is great! Very happy with Shock Surplus & Dobinson IMS shocks! Thank you!
Reply from Shock Surplus2026-07-23
Thank you for the fantastic review! We're thrilled to hear the ordering process was easy and that you received exactly the right shocks for your vehicle. It's great to know you're happy with the quality and performance of your Dobinson IMS shocks. We truly appreciate your support and your trust in Shock Surplus. Enjoy the new ride.
Only received 1/2 my order
Only received 1/2 my order, still waiting on the main portion! No updates on delivery!!
Reply from Shock Surplus2026-07-23
Thank you for your feedback, and we sincerely apologize for your frustration. We understand how disappointing it is to receive only part of your order and be waiting on the remaining items. In this case, your order included a custom assembled product, which was listed with a lead time of up to 4 business weeks at the time of purchase. We do show that the remaining portion of your order has now shipped. Here is the additional tracking number for that shipment 1Z12C3C10311116065. We apologize that the order arrived in multiple shipments and appreciate your patience while your custom assembled kit was completed.
My rating would start with a 5, Back to a 1, then End with a 5
My rating would start with a 5, then drop to a 1, then rise back to a 5. It was a tough go, but they did make everything right. First, the videos helped me choose the right coilovers for my Bronco! Next, a guy I was working with to place my order turned out to be totally incompetent (he is no longer with SS). I finally got help on a back-ordered product (not SS's fault) and it was delivered within two days (after a two month wait!--again, not SS's fault). However, when I took the items to my mechanic to install, he found that the wrong spring ratings were delivered. I blame the incompetent guy who is no longer there! SS make it right. They actually swapped springs with my mechanic, and my guy installed everything. I have to say Sean was right...my Bronco rides so much better on the road. I drive 90% of the time on street, so the Eibach's Truck Pro 2.0's were exactly what I had hoped. Since I have a steel bumper and wench up front, plus dual batteries, the HD's up front were the right choice. Rear has standards, and I'll test those for a while Curious how it will ride it we hook up a small trailer?? May have to swap out the STD's with HD's in the future, but for now, life is good!!
Reply from Shock Surplus2026-07-23
Thank you for taking the time to share such a detailed review and for sticking with us through the ups and downs. We're glad our videos helped you choose the right setup for your Bronco, and we're even happier to hear that Sean's recommendation was exactly what you were looking for. We sincerely apologize for the issues you experienced with your order and the incorrect spring rates. While the manufacturer backorder was outside of our control, we know the ordering mistake created additional frustration. We're pleased we were able to make things right by working directly with your mechanic to swap the springs and get your Bronco set up properly. Hearing that you're enjoying the ride quality of your Eibach Truck Pro 2.0 system makes all the effort worthwhile. Thank you again for giving us the opportunity to earn back your trust. We truly appreciate your patience and your business, and we're here if you decide to upgrade the rear springs in the future or have any other questions. Enjoy your Bronco!
Good prices
Good prices, quality shocks, and fast shipping. I had no problems
Reply from Shock Surplus2026-07-23
Thank you for the great review! We're glad to hear you had a smooth experience from start to finish. It's great to know you found our prices competitive, received quality shocks, and that your order arrived quickly. We truly appreciate your support.