Good product
The product was great but I did have a rough time ordering. I had to call in multiple times because the price would raise significantly from the price advertised when I would put the item in the cart. I wish I could have just made the purchase over the phone but they said that wasn’t an option. I also paid for a quick build and delivery and was told the shocks would be shipped out that week. I had to call in and ask about them and they didn’t get shipped until the following week. It was still fast considering the normal lead time, just frustrating that I had to call the company so many times. Overall I am very satisfied with the product, I just think it could have been easier and it would have been completely fine if I wasn’t in a hurry trying to get the vehicle fixed asap.
Thank you for your feedback. We’re glad to hear you’re happy with the product, but we’re sorry the ordering process was frustrating. We understand how confusing it can be to see pricing change in the cart, and we appreciate you taking the time to call in so we could help sort that out. We also apologize for the delay in shipping after you were told it would go out that same week. We know timing is important, especially when you’re trying to get a vehicle back on the road. While we’re glad the turnaround was still relatively quick, we agree the process should have been smoother and more straightforward without requiring multiple follow ups. We appreciate you bringing this to our attention. Your feedback helps us improve both our pricing clarity and order communication moving forward.