Shock Surplus (shocksurplus.com) has a 3.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 25% give 1 star; The business has replied to 67% of negative reviews. Last updated 2026-08-10.
What people say
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Nick Sparrow · 1 review · Experienced 2026-06-25 ·
★★★★★
A little long getting the items, but otherwise - great!
I would have liked to get my packages within the timeframe listed on the website when I purchased them. Other than that, it was great.
Reply from Shock Surplus2026-07-23
Thank you for your review!
We're glad to hear you had a great overall experience, but we apologize that your order did not arrive within the timeframe listed on our website. We understand how important accurate delivery expectations are and appreciate your patience.
Thank you for your feedback and for choosing Shock Surplus.
J
Jason · 1 review · Experienced 2026-07-09 ·
★★★★★
Boy did I mess up. But!! These guys are awesome
What I thought was going to be an easy swap quickly turned. On top of that I couldn't afford the items I need. The team was very understanding and helpful in executing a return. The refund was quicker than any other place I've ever delt with. Once I save enough I will going to them for what I want on my vehicle. Thank you guys!!! Talk to you again soon.
Reply from Shock Surplus2026-07-23
Thank you for the wonderful review!
We're sorry to hear your project didn't go as planned, but we're glad our team was able to make the return process as easy as possible. It's great to hear the refund was processed quickly and that you had a positive experience working with us.
We truly appreciate your kind words and your trust in Shock Surplus. When you're ready for your next upgrade, we'll be here to help you find the right setup for your vehicle. We look forward to working with you again soon!
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Anthony G LaBella Jr · 9 reviews · Experienced 2026-07-08 ·
★★★★★
Shocks worked fine and delivery fast
Reply from Shock Surplus2026-07-23
Thank you for the great review!
We're happy to hear your shocks worked out well and that your order arrived quickly. Providing quality products with fast shipping is what we strive for.
J
James Brezen · 1 review · Experienced 2026-06-20 ·
★★★★★
These guys r great their customer…
These guys r great their customer service is amazing all and all just a great company and definitely ordering from them again and again lol thanks guys
Reply from Shock Surplus2026-07-23
Thank you for the awesome review!
We're thrilled to hear you had such a great experience with our team. Providing amazing customer service is what we strive for, and it means a lot to know we've earned your trust.
Thank you for choosing Shock Surplus!
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Tom · 1 review · Experienced 2026-05-18 ·
★★★★★
Great website
Great website. Easy to find what you need for your vehicle. No issues at all. Installed the Bilstein 4600 front shocks on my 1997 Chevy Suburban 1500. The install was a breeze and the ride is great. Will be making my next shock purchase through Shock Surplus.
Reply from Shock Surplus2026-07-23
Thank you for the fantastic review!
We're thrilled to hear you had an easy experience finding the right shocks for your 1997 Chevy Suburban 1500. It's great to know the Bilstein 4600 front shocks installed smoothly and that you're enjoying the improved ride quality.
We truly appreciate your support and are honored to have earned your future business.
J
John Kugie · 5 reviews · Experienced 2026-07-07 ·
★★★★★
Nice shocks. Getting better as they break in
The company did great and the shocks arrived quickly. I suppose my only complaints are with FOX. The rear shocks were strapped with a nylon strap which made installation easy. The front shocks were not and were about 2 inches longer than the space I had with the wheels hanging. I had to rig my own straps. Then, the clevis mounts are very nice but much thicker material than stock mounts, rendering the through bolt too short. At the price of these shocks, FOX could have included new hardware. They know their mounts are designed differently from most and require a longer bolt. Otherwise, stock bolt was in good shape and normally can be reused, but their design changes that. Update: After a month, Fox 2.0 are only marginally more compliant over small road imperfections than my former KYB monomax shocks. They do perform admirably and maintain good road contact over large ruts and dips at speed. I am not sure the performance is worth the cost on these. Bilstein 5100 may be just as good or better at half the price. The Fox 2.0 do seem to be a minor upgrade over the KYBs but then they ought to be at 3 times the price. Overall, I am satisfied with them. I wanted the control and still not be too harsh on small road imperfections. They seem to do a decent job on this and still control body lean well. They are not what I would call soft and compliant on an unloaded truck. Only time will tell if they hold up over time.
Reply from Shock Surplus2026-07-23
Thank you for the great review!
We're glad to hear your order arrived quickly and that you had a positive experience with us. We also appreciate you taking the time to share your detailed feedback about the FOX shocks.
Your comments regarding the front shock packaging and the need for longer hardware due to the thicker clevis mounts are valuable. We understand how frustrating it is to run into unexpected installation challenges, especially on a premium product. We'll be sure to pass your feedback along to FOX, as insights like yours help manufacturers improve their products and installation experience.
Thank you again for choosing Shock Surplus. We truly appreciate your business and hope to help you with your next suspension upgrade!
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Big Mike · 1 review · Experienced 2026-06-24 ·
★★★★★
Very fast delivery
Very fast delivery, correct part first time, 3 day order to delived
Reply from Shock Surplus2026-07-07
Thank you for the great review!
We're glad to hear your order arrived in just three days and that you received the correct part the first time. Providing fast shipping and accurate orders is exactly what we strive for.
Ordered the wrong part. They were very communicative and informative in helping me exchange the part for the correct part and even waved the restocking fee. Would be 5 stars if they paid for shipping on the return part.
Reply from Shock Surplus2026-07-07
We’re glad our team was able to help you exchange the part and that the communication throughout the process was helpful. We’re also happy we could waive the restocking fee to make the exchange a little easier.
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Vaughn · 1 review · Experienced 2026-06-03 ·
★★★★★
Don’t order billstein if you want it now …
Ordered a full suspension kit received the front right away! But now it’s been over a month still haven’t received the rear or any emails confirming anything with this company reached out multiple times. Heard nothing back.
Reply from Shock Surplus2026-07-07
Thank you for your feedback, and we sincerely apologize for the delay and lack of communication.
We understand how frustrating it is to receive only part of your suspension kit and then go over a month without receiving the remaining components or any updates.
Unfortunately, we cannot control manufacturer nationwide backorders. At this time, the current estimated arrival for the remaining parts is mid to late July.
We appreciate your patience and apologize for the inconvenience
J
John Kaineg · 2 reviews · Experienced 2026-06-19 ·
★★★★★
Delivered promptly and in good…
Delivered promptly and in good condition. Which seems to be rare these days. Hey, I think it is great when you get exactly what you paid for with no mistakes or excuses. So that is 5 star for me!
Reply from Shock Surplus2026-07-07
Thank you for the fantastic review!
We’re glad to hear your order arrived promptly, in great condition, and exactly as expected. Providing a smooth, hassle-free experience is what we strive for, so it means a lot to hear we delivered on that.
We truly appreciate your support and your 5-star review. Thanks for choosing Shock Surplus!
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Blaze · 1 review · Experienced 2026-06-02 ·
★★★★★
Very informative, good customer support
Very helpful company when deciding on shocks for my truck. A lot of great info on YouTube as well as if you call a rep to talk 1-1. However, after purchasing and 2-3 weeks of not shipping my order I called them and they basically said sorry something happened and they didn’t ship out. A couple days later they were on the way and arrived shortly after. Maybe save a little money on your social media marketing ads and put that towards your fulfillment team ops… other than that happy and would buy from again.
Reply from Shock Surplus2026-07-07
Thank you for your feedback and for the kind words about our team and YouTube content.
We're glad our resources helped you choose the right shocks for your truck and that you're happy with the product overall. We do apologize for the delay in shipping your order. While we're glad we were able to get it shipped after you contacted us, we understand that you shouldn't have had to follow up in the first place.
We appreciate your honest feedback regarding our fulfillment process and will use it to continue improving. Thank you for giving us another chance, and we look forward to helping you again in the future!
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Brian England · 1 review · Experienced 2026-06-01 ·
★★★★★
Poor delivery promise!
Great price on the set of Bilstein shocks for our 15 passenger van. Better then even the main company. Shocks went on without a problem. The only problem i had, was that even though they said expected delivery was a week before I needed them for a trip, they didn't say that someone orders are shipped from different warehouses and can be delayed. So I got the first two for the front but really needed the rear. After a week, I called and they told me about the sometime delay. Said they would get back to me. For days and no call. So I called back, then the guy said I yes I remember and let me check, then said oh yes the other two are scheduled for delivery, today. When I got home they were there. Crazy way to do business! So buyer beware, you may not get your parts when they say you will, so plan way ahead.
Reply from Shock Surplus2026-07-07
then said oh yes the other two are scheduled for delivery, today. When I got home they were there. Crazy way to do business! So buyer beware, you may not get your parts when they say you will, so plan way ahead.
Thank you for your feedback, and we're glad to hear you were happy with the pricing and that the Bilstein shocks installed without any issues.
We apologize for the confusion regarding your shipment. In some cases, orders ship from multiple warehouses, which can result in separate deliveries and unexpected delays. We understand how frustrating that can be, especially when you're working toward a deadline for a trip.
We appreciate your feedback and are glad everything ultimately arrived in time. Thank you for choosing Shock Surplus, and we hope to provide an even better experience on your next order.
We ordered rear shocks and we were sent the wrong item on June 23rd. We called, emailed, and used the chat multiple times, but there’s been no response for 12 days. Our experience is this company has a complete lack of customer service and a problem with order fulfillment errors.
Reply from Shock Surplus2026-07-07
Thank you for your feedback, and we sincerely apologize for your experience.
We understand how frustrating it is to receive the wrong item and then have difficulty reaching our team for assistance. That is not the level of service we strive to provide.
We recently went through some major system changes that unfortunately impacted our response times and customer support. While this is not an excuse, we recognize the inconvenience it caused.
We do show that Rodney is currently working on your case to get this resolved and ensure you receive the correct Bilstein B8-8100 DSA shocks. We appreciate your patience while we work through this and apologize again for the inconvenience.
Found the ICON Stage 5 suspension kit for my 2019 Land Cruiser at Shock Surplus $800.00 cheaper than I could find it anywhere else. I ordered it and it was delivered to my door within a week. The system was installed and my Land Cruiser looks awesome. Can’t wait for the tire and wheels.
Reply from Shock Surplus2026-07-07
Thank you for the awesome review!
We’re glad you found the ICON Stage 5 suspension kit at a great price and that it arrived quickly. It’s even better to hear the installation went smoothly and your 2019 Land Cruiser is looking great.
We appreciate your support and hope you enjoy the new setup.
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Scott Moncrief · 3 reviews · Experienced 2026-06-30 ·
★★★★★
Repeat customer
I have ordered several sets of shocks and steering stabilizers from Shock Surplus. I have to say that overall, the customer support has been fabulous. Where there have been questions, their customer support or sales staff have been great.
Reply from Shock Surplus2026-07-07
Thank you for the wonderful review and for being a repeat customer!
We're thrilled to hear you've had such positive experiences with both our products and our team. It's great to know our customer support and sales staff have been able to answer your questions and provide the help you needed.
We truly appreciate your continued support and look forward to helping you with your future suspension needs!
Easy to work with. Bought shocks more on a friend's recommendation than the website, but the website seemed to provide good info about the shocks. Liked the clear description about the shock height / amount of vehicle lift. Easy to ID what parts were right for my truck.
Reply from Shock Surplus2026-07-07
We’re glad to hear you found our website easy to use and that the product information, especially the lift height details, helped you identify the right shocks for your truck.
We appreciate your friend's recommendation and are happy we could make the ordering process simple. Thank you for choosing Shock Surplus, and we hope to help you again in the future!
S
Shawn Morgan · 3 reviews · Experienced 2026-05-25 ·
★★★★★
Great experience
Easy to filter and find what you’re looking for. Returns were fast and easy. Was refunded in a few days. Prices are very competitive. Truck rides like a dream!
Reply from Shock Surplus2026-07-07
We’re glad to hear you found it easy to find the right parts, and that your return and refund process was quick and hassle-free. It’s also great to know you found our pricing competitive.
Best of all, we’re happy your truck is riding like a dream!
Follow up with them to make sure they ship them our
Happy with the product over all but not satisfied with the delivery. I understand there may have to be 2 shipments, but what upset me was that my order was never shipped to begin with. After I ordered my parts, I waited a couple days and I never received an email saying my parts were shipped. I waited a good 7 days, and finally called. I talked to 2 people and finally they found my order , and they just told me it was never shipped. If I didn’t call it would have never been shipped. How frustrating. I understand if the parts were back ordered or not available right away, but my order was never shipped and I’m not too sure if they ever would have been shipped did I didn’t follow up. If I order again in the future I hope it’s not forgotten. They redeemed themselves a bit when they realized the error and sent it right away. I hope this doesn’t happen to other often
Reply from Shock Surplus2026-07-07
Thank you for your feedback, and we sincerely apologize for your experience.
We're glad you're happy with the product, but we understand how frustrating it was to discover your order had not been shipped until you contacted us. You should not have had to follow up to have your order processed, and we apologize for that oversight.
We're glad our team was able to correct the issue quickly and get your order on its way once it was brought to our attention. We appreciate your understanding and your honest feedback, which helps us improve our fulfillment process to prevent this from happening again.
Thank you for giving us the opportunity to make it right.
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Russ · 1 review · Experienced 2026-05-18 ·
★★★★★
2008 4Runner
After some extensive chat with the experts about my 2008 4Runner, I purchased Bilstein 6112 coil overs set at 2.25" lift and OME UCA's for the front. For the aft end I chose the Eibach 1" lift springs (standard rate) with 5100 shocks (no external reservoir).
The new tires are 275/70-17, about 32.25" tall on 8.5" width rims with a -30 offset.
This 18 year old rig with 154k miles now feels completely different and "new"!!!
The stance is now awesome!
Very pleased with the purchase and the advice received from the guys.
They were spot on with their recommendations! Would buy here again.
Reply from Shock Surplus2026-07-07
We're thrilled to hear our team was able to help you build the right suspension setup for your 2008 4Runner. It’s great to know the Bilstein 6112s, OME UCAs, Eibach springs, and Bilstein 5100s came together exactly as you had hoped.
Hearing that your 4Runner feels like a completely new vehicle after 154,000 miles is exactly why we love what we do. We're also glad the stance turned out just right and that our recommendations met your expectations.
Thank you for trusting Shock Surplus with your build. We truly appreciate your support!
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George DeVito · 2 reviews · Experienced 2026-06-10 ·
★★★★★
It took 2 weeks to get half my order
It took 2 weeks to get half my order. I had to reach out about a week after ordering, and see why it was taking so long. Only then did they ship my order out. Even though it clearly stated “ships 24-48 hours after order”
When I received an email from their office no concessions were made due to their error. Probably would order from someone else next time
Reply from Shock Surplus2026-07-07
Thank you for your feedback, and we sincerely apologize for your experience.
We understand how frustrating it was to wait two weeks for only part of your order, especially when the product page indicated it would ship within 24-48 hours.
We're glad we were able to get your order shipped once the issue was identified, but we recognize that the communication and fulfillment did not meet your expectations. We appreciate your honest feedback and will use it to improve our order processing and customer communication moving forward.
