CompAsia is the leading device-focused fintech and solutions provider in Asia, including financing, device care, subscription, buyback and trade in, retail and distribution services. Our online retail platform presence across the region including Malaysia, Thailand, Philippines and Singapore. More than just dealing in preowned phones, CompAsia sees technology as an integral part of its device lifecycle management business, which unlocks value for consumers by salvaging the worth of their old phones as well as smoothening the path to acquiring a new one. To date, CompAsia has launched a slew of innovations revolving around unlocking value of phone ownership from its financing programme, monthly subscription plan, trade-in programme and device protection programme.
以上内容由商家自行提供，未经平台核实。CompAsia（shop.compasia.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 438 条用户评价，属于家居与园艺分类，口碑一般。评价两极分化：49% 给出 4 星及以上，同时 45% 打了 1 星；商家回复了 91% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-25。
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the purchased devices arrive in pristine condition, functioning smoothly and looking just like brand new products. Many people deeply appreciate the prompt delivery times and the overall seamless purchasing experience when acquiring second-hand gadgets. Some reviewers were not happy with delayed order processing, long waiting times, and a recurring lack of communication from customer support. A few other people also felt that receiving delayed status updates, wrong items, or unexpected product issues caused significant frustration during their purchase. Customers occasionally noted that getting solutions for these specific problems took longer than expected.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Goods and service top notch. Really would recommend to others.
Dear Customer, Thank you so much for your generous review. We value your feedback and are using it to improve our services and provide an even better experience in the future. We look forward to continuing to deliver the same level of quality and dedication in everything we do. Regards, CompAsia Support Team
Dear Customer, Thank you so much for your kind rating! We truly appreciate your support and are glad to hear you had a positive experience. It means a lot to us! If there's anything we could improve to earn a 5-star rating next time, we'd love to hear your feedback. Your suggestions help us provide an even better experience. Regards, CompAsia Support Team
I may not have a patience of a saint, but saying I could get my phone within 3-5 business day is bull, I don't even get the tracking number bruhh. Some of us don't have the time to go to actual store, so online is next best option. I just need my phone pls. I've saved up my money for months to get it. If compasia staff sees this, please live up to your promise and prioritize my order like you said in the email. Once I get the phone, with good experience for at least 2 weeks, I'll update the review to 5 stars lol.
Hi Fyra Han, We're sincerely apologies for the delay and understand how frustrating this has been. We appreciate your patience and your willingness to give us another chance. Your order has been highlighted to the relevant team for further attention, and we'll do our best to have it processed as soon as possible. Once it's shipped, you'll receive the tracking details via email. Thank you, and we hope your experience with your device will be worth the wait. Warm regards, CompAsia Support Team
Very disappointed with the service. It's been almost two weeks since I placed my order, and there have been little to no updates on the status of my purchase. Customer communication has been poor, and the long waiting time is frustrating. I expected better service and more transparent updates. Please improve your order processing and keep customers informed.
Hi Rubin Ebin, Thank you for taking the time to share your feedback. We sincerely apologize for the experience you've had and fully understand your frustration regarding the delay with your order. This is certainly not the experience we aim to provide our customers. Kindly be informed that our team has responded to your email with an update regarding your order. We are also actively monitoring your case and working closely with the relevant team to ensure it is resolved as quickly as possible. We truly value your feedback, as it helps us improve our services. Thank you for bringing this matter to our attention, and we appreciate your patience and understanding while we work towards a resolution. Kind regards, CompAsia Support Team
Good It's was good experience
Dear Ibrahim writes, Thank you so much for your kind rate! We truly appreciate your support and are glad to hear you had a positive experience. It means a lot! Regards, CompAsia Support Team
I really really frustrated with this company soo much. Very the bad services ever. Holding customer item too long even 1 month plus still no update and no stock but got money customer already.. How can they be like this ya? The customer services so bad, even the Hq like nothing happen holding cust item too long . please be responsible Compasia. If no stock dont pretend like you are legit.
Hi zirazman, We sincerely apologize for any frustration and inconvenience you’ve experienced regarding your Order No. OR-356173-RNPM. We would like to inform you that we have already forwarded this matter to our respective team, and we will expedite the process accordingly. We truly value your feedback and will continue to improve our service. Thank you for your kind understanding and patience. Warm regards, CompAsia Support Team
One of the lousiest company i ever come across. Even the ah beng shops have more etiquette then them.
Dear Customer, We sincerely apologize for the inconvenience. Kindly provide your order number and reach us via email at [email protected]. Our team will do their best to assist you. Regards, CompAsia Support Team
Dear Customer, We are truly honoured and grateful for your kind words. Thank you for choosing CompAsia, and we look forward to the opportunity to serve you again in the future! Regards, CompAsia Support Team
From purchasing till receiving it everything is easy to understand
Dear Customer, We are truly honoured and grateful for your kind words. Thank you for choosing CompAsia, and we look forward to the opportunity to serve you again in the future! Regards, CompAsia Support Team
1st purchaser. Good deal , hassle free, shipping to Kuching arrived within the etd.
Dear Customer, Thank you so much for your generous review. We truly appreciate you taking the time to share your experience. We're sincerely grateful for your kind words and support, and we look forward to continuing to deliver the same level of quality and dedication in everything we do. Regards, CompAsia Support Team
I have mixed feelings about my recent experience with CompAsia's Renew2go programme. On the positive side, the installment plan process for my MacBook was straightforward. I placed my order on May 5th during their May promotional campaign (which ran from May 1st to May 31st), which promised a free iPad as a sign-up gift. However, the fulfillment process has been a major headache. My MacBook delivery was significantly delayed because the item was out of stock. While the order tracking and updates from their end were incredibly slow during this period, CompAsia did eventually rectify the situation by upgrading me to a higher-spec device at no extra charge. I was very grateful for that gesture. The main issue now is the promotional iPad. It is now June 25th which is well PAST the campaign period and I still have not received it. I have been as patient as possible and have reached out via email multiple times, but I am completely being left in the dark. The support team's replies are generic, essentially just telling me to "just wait" without providing any concrete timeline or actual updates. CompAsia showed they want to do right with the laptop upgrade, but their ongoing lack of transparency and slow customer support regarding promised campaign items is incredibly frustrating.
Dear Customer, We sincerely apologize for the inconvenience caused. Kindly provide your order number to our Support Team so that we can further investigate your case and assist you accordingly. You may contact us through either of the following channels: Email: [email protected] WhatsApp (Chat only): +6012-941 7355 Once we receive your order number, our team will review your case and do our best to provide you with the appropriate assistance as soon as possible. Thank you for your patience and understanding. We look forward to assisting you. Regards, CompAsia Support Team
I'm very satisfied with CompAsia. Will try to buy the refurbished smart watch later.
Hi Syakur Ibrahim Ar-Rantisi, Thank you for your kind review and for choosing CompAsia. We're delighted to hear that you're satisfied with your experience. Your support and trust mean a lot to us. We look forward to serving you again, and we hope you'll have the same great experience when purchasing a refurbished smartwatch in the future. Thank you once again for your support! Warm regards, CompAsia Support Team
Well is doesnt seem fair for the trade in term and condition, the payment only will be done within 30 days upon successful collection. So it is my first time and last time for the trade in, it should be cash on delevery or colection.
Dear Kurkie Khay Keat Tan, Thank you for taking the time to share your feedback. We understand your concerns regarding the trade-in payment timeline and appreciate the opportunity to clarify the process. Once a device is collected, it must first undergo a detailed inspection and evaluation to verify that its condition matches the information provided during the trade-in submission. This verification process is necessary to ensure an accurate and fair assessment before any payment can be released. As outlined in our Trade-In Terms & Conditions, payment is processed within 30 days following successful collection and completion of the evaluation process. While we understand that this timeline may not be ideal for all customers, it is part of our standard company policy and allows sufficient time for the necessary checks to be completed. Upon successful completion of the assessment, the trade-in payment will be credited directly to the bank account registered with us during the trade-in application. We appreciate your feedback as it helps us understand our customers' expectations and identify areas where we can improve the overall experience. Thank you for choosing CompAsia. Best regards, CompAsia Support Team
I'm satisfied with my purchase of Xiaomi 12. Everything is running smoothly and I have not faced any issues so far. I recommend buying from CompAsia.
Dear Dan, Thank you for your wonderful review! We're delighted to hear that you're satisfied with your Xiaomi 12 and that everything has been running smoothly without any issues. It's always great to know that our customers are enjoying their devices and having a positive experience with us. We truly appreciate your recommendation and thank you for choosing CompAsia. We hope you continue to enjoy your device, and please don't hesitate to reach out if you need any assistance in the future. Thank you for your support! Best regards, CompAsia Support Team
Easy going and thrust worthy. Recommended
Hi Nur, Thank you so much for the 4-star rating! ⭐ We truly appreciate your support and are glad to know you had a positive experience with us. If you need any assistance in the future, please feel free to reach out to us anytime. Thank you once again for choosing CompAsia! 😊
purchased iPhone 15 happy with it
Dear mercy Fatima, Thank you so much for your kind rating! ⭐ We truly appreciate your support and are delighted to know that you had a positive experience with CompAsia. Your feedback means a great deal to our team and encourages us to continue delivering quality products and excellent service. We're grateful for the trust you've placed in us, and we're pleased that we could meet your expectations. Thank you once again for choosing CompAsia. We look forward to serving you again in the future. Warm regards, CompAsia Support Team
Be careful from ordering on this site because they will give you a wrong order and/or damaged item even if it's tagged as "Excellent" condition. They will prolong the return and refund process and won't take action until you complain to government agencies. Save yourself from the hassle and stress.
Hi Justin Del Rosario, We are truly sorry to hear about your experience and sincerely apologize for the inconvenience caused. We understand how disappointing it can be when your experience does not meet expectations, and we regret any frustration and inconvenience this situation may have caused. We appreciate you taking the time to share your feedback with us. Your comments are important and will be taken into consideration as we continue working to improve our products and services. Once again, we sincerely apologize for your experience and thank you for your feedback. Warm regards, CompAsia Support Team
Put in an order for iPhone 16 pro on 29May26, it is already 8June26 and there is no REAL updates regarding my order. In the website, it says my order is pending, but their customer service said it has been accepted. I did emailed them and asked if the device I'm ordering is actually available but they avoided the question and said orders will usually be shipped within 3-5 working days. The reason for the delay is because the device is going through some quality checks (which doesnt make sense). But I tolerated it. I guess its been 9 days now and I have yet to receive any REAL updates on my order. Now, based on your terms and conditions, the device will be shipped within 3-5 days, now that the terms and conditions has been breached by your company, I, as a consumer have the rights to seek for legal actions. So dear Compasia, it doesn't matter if you have high volume trade going on, the device is up for sale in your website, you have the responsibility to deliver it to your customer based on the timeframe you promised, as per your terms and conditions. So, please do deliver my order or I'll just lodge a police report and file a tribunal complaint. Order ID: CAMY260500485 Sincerely, Your paying customer. Part 2 of the review. Right after I posted the above review, they reached out to me on the email as well. They told me that the device that I ordered is not available. So they gave me a free upgrade instead. I replied them "aight bet. I dont care. Just make sure it gets to me fast. Because i need it for work purposes" The next day, they updated my order to "completed" and item "delivered" HAHAHAHAHAHAHA THEY EVEN GAVE ME UNTRACEABLE TRACKING NUMBERS! I've been trying to trace my parcel for the last 2 days but it says unavailable. So, now I'm gonna take legal actions. Thank you compasia
Hi Eddy Shaznil, Thank you for your feedback. We sincerely apologies for the delay and understand your frustration regarding the status of your order. We appreciate your patience and would like to clarify that our standard processing timeline is 3–5 working days. Upon checking, your order is currently still under processing. Due to a higher-than-usual volume of orders, processing is taking longer than anticipated, which has unfortunately caused a delay in the shipment arrangement. We understand the importance of receiving timely updates, and we apologies if our previous communications did not meet your expectations. Please be assured that we have highlighted your order to the relevant team and requested that the process be expedited wherever possible. We are actively monitoring your order and will provide you with an update as soon as there is further progress regarding the shipment. Once again, we sincerely apologies for the inconvenience caused and appreciate your patience and understanding. Best regards, CompAsia Support Team
am very disappointed with my trade-in experience with CompAsia. I handed over my iPhone 16 Plus on 2 May 2026 under their trade-in program and was informed that the payment process could take within 30 days. Before proceeding, I clearly explained that I needed the money urgently before the end of May, and I was assured of the stated timeline. Throughout the process, communication was poor. When I requested updates, I was repeatedly told to contact different departments because the staff handling my case could not check the payment status. As a customer, I should not have to chase multiple teams just to find out where my payment is. Today is 2 June 2026, and I am still waiting for my payment. While the company mentions “30 working days,” this was not made sufficiently clear during the transaction, and there has been very little proactive communication regarding the delay. What disappoints me most is not only the waiting period but the lack of transparency and customer service. Once the device is handed over, customers are left with limited information and no clear timeline. I hope CompAsia improves its communication and payment process so that future customers do not face the same frustration and uncertainty that I experienced. Would I use this service again? Unfortunately, no.
Hi Heyymaa, We sincerely apologize for the frustration and negative experience you’ve had with us. To assist you as quickly as possible, could you kindly share your trade in order number with us? This will help us look into the matter immediately and work toward resolving your issue. We truly appreciate your patience and understanding, and we are committed to improving our communication and service to ensure you receive the service you deserve. Thank you once again for your patience and understanding. Warm regards, CompAsia Support Team
Poor management by CompAsia HQ, I did my trade in at CompAsia Mydin Tunjong the end of April and I haven’t received any payment from CompAsia in June. YOUR STAFF MENTIONED IT TOOK 14 BUSINESS DAYS AND YOU GUYS HAVENT DONE YOUR WORK?!!!?!! MY ORDER NUMBER IS MYCAM26021156 BETTER DO YOUR WORK
Dear Niwana Abdullah, We sincerely apologize for your dissatisfaction regarding the payment timeframe. The delay is due to the high volume of trade-in orders received at the moment. Please be assured that our team is doing our very best to process your payment as quickly as possible. We are actively monitoring the progress and making every effort to complete the process at the earliest opportunity. We truly appreciate your patience and understanding during this time. Should you have any further questions or require assistance, please do not hesitate to contact us. Thank you for your kind understanding. Best regards, Compasia Support Team
共 438 条符合条件的评价
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