CompAsia is the leading device-focused fintech and solutions provider in Asia, including financing, device care, subscription, buyback and trade in, retail and distribution services. Our online retail platform presence across the region including Malaysia, Thailand, Philippines and Singapore. More than just dealing in preowned phones, CompAsia sees technology as an integral part of its device lifecycle management business, which unlocks value for consumers by salvaging the worth of their old phones as well as smoothening the path to acquiring a new one. To date, CompAsia has launched a slew of innovations revolving around unlocking value of phone ownership from its financing programme, monthly subscription plan, trade-in programme and device protection programme.
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the purchased devices arrive in pristine condition, functioning smoothly and looking just like brand new products. Many people deeply appreciate the prompt delivery times and the overall seamless purchasing experience when acquiring second-hand gadgets.
Some reviewers were not happy with delayed order processing, long waiting times, and a recurring lack of communication from customer support. A few other people also felt that receiving delayed status updates, wrong items, or unexpected product issues caused significant frustration during their purchase. Customers occasionally noted that getting solutions for these specific problems took longer than expected.
I placed my order on 18 May(#CAMY260500186, Ipad Pro 11” 2022 wifi
) , and I was initially informed of a shorter waiting period. However, I recently received an update stating that fulfillment may be delayed until 16 June.
As I urgently need a device before 6 June for my studies, could you please confirm my current order status and queue position?
Also, could you provide a list of available devices that are in stock for immediate fulfillment? I am willing to switch to an alternative model if it can be delivered sooner.
CompAsia 回复2026-05-31
Dear Jensoo Chaelisa,
Thank you for your feedback, and we sincerely apologise for the inconvenience and frustration caused.
Upon checking, your order #CAMY260500186 was placed under our Pre-Order category. As stated during the purchase process, pre-order devices require additional processing time before fulfilment. The estimated processing timeline for pre-order devices is typically 7–14 working days. This allows our team to complete the necessary quality checks and ensure that the device meets our standards before shipment.
We understand that you require the device urgently for your studies, and we regret that we are unable to fulfil your order within your preferred timeframe.
We apologise for any misunderstanding regarding the estimated waiting period and for any inconvenience this delay may have caused. Our team is actively monitoring your order and will continue to provide updates when available.
For any further enquiries or assistance regarding this matter, kindly reply directly to Ticket ID #528989, and our team will be happy to assist you further.
Once again, we sincerely apologise for the inconvenience and appreciate your patience and understanding.
Kind regards,
CompAsia Support Team
device is in good condition when I received it
fair enough for second hand device as in condition
CompAsia 回复2026-05-23
Hi hikaru,
Thank you so much for the 5-star rating! ⭐ We truly appreciate your support and are glad to know you had a positive experience with us.
If you need any assistance in the future, please feel free to reach out to us anytime.
Thank you once again for choosing CompAsia! 😊
CompAsia accepted my order for an iPhone 14 for my staff, but later informed me they cannot supply the agreed colour and only offered a different colour instead. I did not agree to any replacement as it is not the item I purchased.
I requested a refund, but it was refused based on “company policy”, even though the original item cannot be fulfilled. They should know better because they're using Shopify to accept order, stock fitments should be no issues at all.
This is a clear case of failure to deliver the agreed product specification and poor customer service from them. I have escalated the matter to authorities including PDRM for further investigation.
CompAsia 回复2026-05-23
Hi Firdaus Dato Ibrahim,
We sincerely apologize for the frustration and negative experience you’ve had with us.
To assist you as quickly as possible, could you kindly share your order number with us? This will help us look into the matter immediately and work toward resolving your issue.
We truly appreciate your patience and understanding, and we are committed to improving our communication and service to ensure you receive the service you deserve.
Thank you once again for your patience and understanding.
Warm regards,
CompAsia Support Team
Hi Hasmar Ramley,
Thank you so much for the 5-star rating! ⭐ We truly appreciate your support and are glad to know you had a positive experience with us.
If you need any assistance in the future, please feel free to reach out to us anytime.
Thank you once again for choosing CompAsia! 😊
I buy 2nd time iphone all was good and recommended compasia and valueble
CompAsia 回复2026-05-21
Dear customer,
Thank you for your continued support and for choosing us again for your second iPhone purchase. We’re truly glad to hear that you are satisfied with the device and would recommend CompAsia as valuable and reliable.
We really appreciate your trust and positive feedback.
Best Regard,
CompAsia Support team
Trade in phone payment by 14-30days is obsurd.better sell you phone by your own,ridiculous.Not even stated on black and white in policy ,when ask for re collect they not allowed and hold or sell the phone within the period.This is capitalism,gain profit without asset.its my asset
CompAsia 回复2026-05-21
Dear customer,
We sincerely apologize for your dissatisfaction regarding the payment timeframe.
At this time, the trade-in payment process is within 30 days. Please be assured that our team is doing our very best to process your payment as quickly as possible. We are actively monitoring the progress and making every effort to complete the process at the earliest opportunity.
We truly appreciate your patience and understanding during this time.
Best regards,
Compasia Support Team
Slow and delayed in payment for a trade in phone. Already waited for payment more than 14 working days, as stated in the website. Still have not received any payment yet. The reply given by Compasia is as soon as possible without giving a specific date or timeline when the payment will be made.
CompAsia 回复2026-05-20
Hi Mei,
We sincerely apologize for the frustration and negative experience you’ve had with us.
To assist you as quickly as possible, could you kindly share your order number with us? This will help us look into the matter immediately and work toward resolving your issue.
We truly appreciate your patience and understanding, and we are committed to improving our communication and service to ensure you receive the service you deserve.
Thank you once again for your patience and understanding.
Warm regards,
CompAsia Support Team
good good. no box but got near new device still covered by apple warranty
CompAsia 回复2026-05-15
Hi Adib Bazli HikariMia,
Thank you so much for the 5-star rating! ⭐ We truly appreciate your support and are glad to know you had a positive experience with us.
If you need any assistance in the future, please feel free to reach out to us anytime.
Thank you once again for choosing CompAsia! 😊
I GET THE DEVICE SO FAR VERY GOOD . NEXT TIME I WILL GET ANOTHER DEVICE FROM COMPASIA .
CompAsia 回复2026-05-13
Hi Amyza Eyza,
Thank you so much for the 5-star rating! ⭐ We truly appreciate your support and are glad to know you had a positive experience with us.
If you need any assistance in the future, please feel free to reach out to us anytime.
Thank you once again for choosing CompAsia! 😊
Even though they are 2nd hand selling device but their service are great & the item that i purchased thru their program are great like brand new device. I have repeated many times from their shop and will continue doing it so.
CompAsia 回复2026-05-13
Hi Mikata,
Thank you so much for the 5-star rating! ⭐ We truly appreciate your support and are glad to know you had a positive experience with us.
If you need any assistance in the future, please feel free to reach out to us anytime.
Thank you once again for choosing CompAsia! 😊
I am very disappointed with the service provided. I placed my order for OR-334800-RNPM the device on 18 April, and your customer service informed me that it would arrive within 7–14 working days. However, until today, 8 May, I still have not received my device or any proper update regarding the status.
location: compasia imago
What makes this even worse is the poor communication from your staff. Sometimes my messages were ignored for more than a day without any response. After waiting for such a long period, I contacted your staff again on 8 May, and suddenly I was told that I need to wait another 7–14 days. This is completely unacceptable.
At first, I was informed that the stock had already been allocated for my order, but now I am being asked to wait again with a different excuse. This shows a lack of professionalism, poor customer service, and misleading information given to customers.
Please treat this matter seriously and provide a proper solution immediately. Otherwise, I will proceed with the necessary actions, including filing complaints to the relevant authorities and taking legal action regarding this matter.
CompAsia 回复2026-05-09
Dear Customer,
Thank you for taking the time to share your feedback with us. We truly appreciate your patience and understanding regarding this matter.
Please rest assured that we have received your concern and are currently investigating the issue thoroughly. Our team is actively working as quickly as possible to ensure the matter is fully resolved.
We understand how important this is to you, and we sincerely apologize for any inconvenience caused. Your experience is very important to us, and we are committed to providing you with the best possible support and service.
In the meantime, please do not hesitate to reach out if you have any additional questions or if the issue persists—we are always here to assist you.
Thank you once again for your patience and continued support.
Dear customer,
Thank you so much for your support.
We’re really glad to hear that you are satisfied with your purchase and find our service trustworthy. Your feedback truly means a lot to us.
We look forward to serving you again in the future! 💙
Dear customer,
Thank you so much for your kind words! 😊
We’re really happy to hear that you love our service. Your support means a lot to us and motivates us to keep improving.
We look forward to serving you again in the future.
Just bought my iPhone 13 from Compasia the expectation of the phone was splendid.. And my daughter love it... Keep it up 👍👍👍👍👍
CompAsia 回复2026-05-02
Dear customer, thank you so much for your generous and thoughtful review. We truly appreciate you taking the time to share your experience in such a detailed and encouraging way.
We're sincerely grateful for your kind words and support, and we look forward to continuing to deliver the same level of quality and dedication in everything we do. Thank you once again—it’s truly rewarding to receive such meaningful recognition.
This is my 3rd time purchase huawei phone from compasia. Once receive the phone, i saw there have a few defect that need to be settle to make it look smooth with is got a little dusk in the mirror camera lens. But already settle it by myself n the phone work well. Process went smoothly like usual.
CompAsia 回复2026-04-30
Dear Valued Customer,
Good day.
Thank you for your continued support and for sharing your experience with us. We truly appreciate your trust in choosing CompAsia for your third purchase.
We are glad to hear that the device is working well and that the overall process went smoothly for you. We also appreciate your understanding regarding the minor issue upon receipt.
Your feedback is very valuable to us, and we will continue to improve our quality and service standards.
Thank you once again for your support, and we look forward to serving you again in the future.
Bad quality, bad customer service, refund also being denied! Horrible and scamming people!
CompAsia 回复2026-04-30
Dear Valued Customer,
We are sorry to hear about your experience, and we truly appreciate you bringing this to our attention.
We would like to assist you further on this matter. Kindly contact us again and provide your order number so that we can check your case in detail and provide the appropriate assistance.
Once we have the necessary information, we will review your concern and support you accordingly.
Thank you for your cooperation and understanding.
I purchased a refurbished iPhone 15 Pro Max from CompAsia in Singapore. The phone itself looks clean and in good physical condition, but I have doubts about the battery reporting.
It shows 100% battery health, yet the cycle count is 615, which does not seem realistic for an original battery. This makes me question whether the battery health has been reset or modified without proper disclosure.
When buying refurbished devices, accurate information is very important. Customers should know the true condition of the battery instead of relying on numbers that may not reflect real performance.
I would recommend CompAsia to be more transparent about battery status and any changes made before resale.
CompAsia 回复2026-04-30
Dear Valued Customer,
Good day.
Thank you for reaching out and for sharing your feedback with us.
We truly appreciate your concern regarding the battery health and cycle count of your iPhone 15 Pro Max. Please allow us to clarify this matter for your better understanding.
All our refurbished devices are tested to meet strict functional quality standards, and any necessary component replacements are carried out using parts that meet our specifications, including batteries where applicable. The device condition displayed in the system is based on available system-reported information.
However, kindly note that certain data points such as cycle count may reflect residual usage from the device’s previous lifecycle and may not always fully align with the current refurbished state after servicing and testing.
We appreciate your feedback on transparency, and we will continue working towards improving clarity and customer understanding regarding device condition reporting.
Thank you once again for your support and understanding.
CompAsia and their support team made my first purchase with them extremely fluid and quick, responding to my inquiries within an hour or less most of the time m. My device was shipped and delivered to me within 7-10 days upon completing my order and EVEN WHEN they couldn’t source the colour of my choosing, they were quick to notify me and discuss a compromise.
Would definitely purchase from them again, 10/10.
CompAsia 回复2026-04-29
Hi Timothy Joshua,
Thank you so much for your 4-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you are satisfied with the device and we sincerely apologize for the issue regarding the cable.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Thankyou comp asia sg i received the item in good condition, no scratches at all looks new and up until now it still good , I will definitely buy again and again
CompAsia 回复2026-04-29
Hi Mae Caisio,
Thank you so much for your 4-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you are satisfied with the device and we sincerely apologize for the issue regarding the cable.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
This is third time I buy used iphone with CompAsia. The experience is great. I’m sure this is not my last buy from the website. CompAsia will be the place I would choose to buy my next iphone. Thank you CompAsia for everything! 🫡
CompAsia 回复2026-04-27
Dear customer, we are truly honoured and grateful for your kind words. Thank you for choosing CompAsia, and we look forward to the opportunity to serve you again in the future!
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