🌙 ShutEye: Transform Your Sleep, Enhance Your Well-Being 📱 Trusted by 8 Million Users WorldwideDiscover the power of quality sleep with ShutEye, the leading sleep tracking application designed for both iOS and Android. With a global community of 8 million users, ShutEye is redefining the way you approach your sleep routine and overall health.Here's why ShutEye stands out:📊 Personalized Sleep Insights: Dive into comprehensive sleep tracking that goes beyond just monitoring your sleep patterns, quality, and duration. ShutEye provides a personalized sleep diary, allowing you to track your sleep journey daily. Understand your unique sleep needs with detailed insights, enabling you to identify trends and make informed decisions for better sleep quality.Find out all the features available in ShutEye:• Sleep Diary• Sleep Score• Sleep Trends Analysis• Sleep Recommendations• Sleep Environment Monitoring• Sleep Goals• Soundscapes and Ambient Noise• Relaxation and Meditation• White Noise Generator• Sleep Stories• Dream Interpretation• Sleep Challenges and Achievements• Community and Support• Sleep Health EducationJoin 8 million users worldwide and upgrade your sleep routine with ShutEye. 📧Feedback Center:https://shuteye.zendesk.com.
I have been using the app to track my sleep for a couple of months but the last few days it is completely frozen. I still get a reminder to get to bed at 11PM but once I am in the app nothing happens no matter where I touch the screen. I have contacted customer service via email but not heard anything back. I am very disappointed, Sleep is so important. I do not want to lose the data I’ve accumulated to improve my sleep habits. I hope they can fix it soon.
ShutEye 回复2024-04-22
Hi Susan, we would like to apologize for the bad experience that you had with our app. With regards to the issue that you are facing, you may want to try to re-install the app or update it to the latest version.
If this issue is still not resolved, please submit a technical support request to https://shuteye.zendesk.com/ and our team will assist you further.
Best regards,
ShutEye Team
Not even 1 star. Horrendous! They charge whatever they want and you can't do anything to get your money back. I selected the 12-month full price plan because it had a free 7-day trial. Next to this option was another 12-month option at a 50% discount, but no free trial. I chose the full price with a free trial. They then proceeded to charge me FULL PRICE, no free trial, no 50% discount, no customer service, no way to claim money back, and I'm left with an App that quite frankly sends you worrying about your sleep and is not very accurate. For a start, I don't have animals in my house, yet it tells me to check my animals..guess it's just me scratching.
Doesn’t work well if you have a spouse who snores and talks in his sleep. It picks all of that up as if it were me so findings are erroneous.
ShutEye 回复2024-04-29
Hi Deeana, thank you for sharing your experience. We would like to apologize for this issue that you have faced.
Rest assured that we will work on improving this with a better solution. In the meantime, if you would like to share a more details with us about this or any other feedbacks, please contact us at https://shuteye.zendesk.com/hc/en-us.
Kind regards,
ShutEye Team
Beware of Shuteye App: Unjust Charges and Poor Customer Service
I recently had a frustrating experience with the Shuteye app that left me feeling cheated and ignored. Despite not selecting any subscription plan, I was charged money from my account. After multiple attempts to reach out to their customer service team via email for a refund, I received no response whatsoever.
The lack of transparency regarding charges is deeply concerning. As a user, I expected to have the freedom to choose a subscription plan or make purchases deliberately. However, the app seemed to have arbitrarily charged me without my consent or knowledge.
Furthermore, the complete silence from the customer service team is unacceptable. It reflects a lack of accountability and care for their users. As a paying customer, I deserve to have my concerns addressed promptly and professionally. Unfortunately, Shuteye failed to meet even the most basic standards of customer service.
In conclusion, I advise potential users to exercise caution when dealing with the Shuteye app. The risk of being unfairly charged and the lack of reliable customer support make it an unreliable choice. My experience serves as a warning to others who may consider using this app.
First night recording and basically I am almost dead according to the app, all is bad news with this app, I guess to keep you hooked.
Avoid if your a hypochondriac
Shuteye was suggested by my doctor to address my sleep apnea, and I couldn't be happier with the results. The app has significantly improved my sleep quality.
This is the WORST I’m telling you! All of their emails are bogus and there is no way to contact these people! It’s all automated and the app is not that great whatsoever! So, do it at your risk! Plus, there is no way of unsubscribing thru the email on your”so called “ 7 day free trial!
This app is not worth it you can get more and better for free on YouTube. I figured I would like the custom white noise but the only thing is the most time that you can get on a night with white noise is 120 minutes. As soon as the white noise ends, I wake up. I can go on YouTube and get white noise for eight hours, without it costing me a penny this app is too expensive not to be able to get white noise for as long as you want. I do not recommend it.
I wish I had read the reviews before trying the so called ‘7 day free trial’. I decided I could not use the app after about 30 minutes. When i cancelled, I noted my £24.99 subscription will run for a year. No refund. No way of complaining. Very clever and misleading marketing lures you in, then the app rips you off. This stuff gives internet purchasing a bad name.
Free trial is a lie, they debited my account straight away.
All the icons for sleep stores, meditation or sleep hypnosis lead to the same rain, fire noises..
I down loaded the app in December never used it til February. When I used it ,I put in my credit card info . I thought I was using my free 7 day trail but I was automatically charged $29.99. Noway to contact company. Today is Tuesday. The results are showing Sunday as the correct day. Big scam
Even when I turn this app off it is registering the incorrect wake up time. It is not in sync with the local time. I woke this morning, turned off the app and it reports the time as 2 hours later than it actually is.
This is a SCAM!
I didn't even subscribe any plans the app automatically charged me for the yearly plan without any of my consent! I downloaded app once and removed it. I've reached out to both Apple Support(this scam app don't even issue an invoice) and my CC bank to chase the fund back as this is such an obvious stealing!
Refund my money now! everyone please DO NOT download this app!
The recordings are inaccurate and say I need more deep sleep and have sleep apnea, which worried me. I definitely have no problems with either after doing my research. I have emailed several times to let the developers know and they have not responded to date.
I saw Shut eye advert on Instagram and decided to try them for seven days, to see if it will help with logging my sleep activity. Looking at their app, was so busy and confusing that I thought I cannot do this, but Shut eye had immediately gone through my Apple Pay and taken £49.99 from my account, even after I cancelled. This is bad.
Absolute sh** show
Cancelled my service in trial and still waiting for money back
Try charge 46.99 and then make it so hard to get money back that you just wish you can leave it
App doesn't work as advertised
It is vague and no real data
Asked google to help but didn't work
Calm
Justfit
Evericharm
Terrybakes
risescience.com
Faccelove
stellarsleep.com
shujiajia.com