It is a scam
It is a scam. No refund. At least reciever of my money is happy. Enjoy you theafing dude or dudeess.
About ShutEye
Data updated- Website
- shuteye.ai
- Category
- Beauty & Well-being
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 20 reviews
- Replies to negative
- 50% (65/131)
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About this business
🌙 ShutEye: Transform Your Sleep, Enhance Your Well-Being 📱 Trusted by 8 Million Users WorldwideDiscover the power of quality sleep with ShutEye, the leading sleep tracking application designed for both iOS and Android. With a global community of 8 million users, ShutEye is redefining the way you approach your sleep routine and overall health.Here's why ShutEye stands out:📊 Personalized Sleep Insights: Dive into comprehensive sleep tracking that goes beyond just monitoring your sleep patterns, quality, and duration. ShutEye provides a personalized sleep diary, allowing you to track your sleep journey daily. Understand your unique sleep needs with detailed insights, enabling you to identify trends and make informed decisions for better sleep quality.Find out all the features available in ShutEye:• Sleep Diary• Sleep Score• Sleep Trends Analysis• Sleep Recommendations• Sleep Environment Monitoring• Sleep Goals• Soundscapes and Ambient Noise• Relaxation and Meditation• White Noise Generator• Sleep Stories• Dream Interpretation• Sleep Challenges and Achievements• Community and Support• Sleep Health EducationJoin 8 million users worldwide and upgrade your sleep routine with ShutEye. 📧Feedback Center:https://shuteye.zendesk.com.
Written by the business, not verified by us.Is ShutEye legit?
ShutEye (shuteye.ai) has a 1.8 out of 5 rating on OK.one, based on 164 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. 74% of reviews are 1 star, a relatively high share; The business has replied to 50% of negative reviews; 20 of them were added in the last 12 months. Last updated 2026-10-24.
What people say
I was scammed
I was scammed, and now I can't even get a refund. This is absurd!!!!! After accepting a free 7-day trial with this app, I was charged the full annual fee. This is false advertising and highly unethical. To add insult to injury, Apple refused to refund me and offered no explanation. They can clearly see I joined the free 7-day trial, that I was charged immediately, and that I unsubscribed immediately because I was alarmed. This makes me want to switch to Samsung, something I never thought I would do. Not sure what is going on with Apple???!!! They have lost all sense of integrity!!!!!
I use two different apps because my…
I use two different apps because my sleep patterns are less than ideal, and I want reliable data when I experiment with either behavior changes or supplements to attempt to change my reality. Both apps rely on my Apple Watch. One makes good use of it. Shuteye does not. When I awaken in the night, sit up and read, shuteye tells me I am still asleep. My watch knows that I am moving. For some reason Shuteye ignores that fact. My vital signs are there but shuteye doesn’t bother to read them. They have full permission, but say the data are not available. Do not waste your money on this app.
Can’t use sound features, and the feature to record your snoring
First this app will not let you review it on the app review page so there’s simple advertising there. It has all these great features like sounds that would help you fall asleep however, if you use those sounds to fall asleep, it won’t record your sleep. You’re snoring or your sleep disturbances you get a report that says there’s too much background noise to hear you snore. It needs a filter to filter out its own background noise, or it needs to stop offering those things since it makes their app useless. The other thing is at least once or twice a week. It says you had zero snoring zero breathing disturbances, but you can see it all on the record recording. You can go listen to yourself snore so you know this app is just not working the way it’s supposed to.
I used shut eye as a diagnostic as I…
I used shut eye as a diagnostic as I was told I snore and stop breathing. This app saved my life. After 3 days of recording it was apparent I was in trouble. Made an appointment with sleep specialist and found I have severe sleep apnea. I sing praises to this app. I am now on a Cpap machine and feeling great. Thank you to shut eye for a great diagnosis. I was charged the annual fee and canceled after one year! Absolutely up front and worth the annual fee
The app was great at first
The app was great at first. Now i have to mess with it to get it to work. It said that it recorded 500 sounds ! AND its weird that there are typos. I cant even understand the information sometimes.
Very Very DISAPPOINTED
It seemed pretty accurate until recently. Now I get the most random data, bad recordings and nothing helpful. I also find the new wake up music and the puppy on the screen extremely annoying. I have cancelled my subscription on my I phone but will also cancel on my credit card after reading all these reviews. An extremely disappointing experience.
Not working
Making opdste now for 2 week not working
Useless Rip Off
Signed up for 7 day trial, got billed the annual amount before the 7 days. Now that I have it it’s utterly useless. Says I’ve slept 4hrs and been awake at various times through the night. I’ve actually slept for 9hrs. Also you need to individually delete every recording. I ended up deleting the app to get rid the recordings because there was literally 100s in the night. DO NOT WASTE YOUR MONEY AND DO DONT SIGN UP FOR THE FREE TRIAL.
Terrible app
Terrible app. Kept wanting to sign me up for a family plan. Declined that, but still had trouble logging in with an email and password. Never actually got into the app. DO NOT SIGN UP FOR THIS!
Avoid this app at all cost!
Was a great app for most of my use, but recent app updates have made the app completely useless. A few months ago I updated it and it just automatically changed the wake up sound from a nice peaceful song that slowly builds up in loudness to blaring noises. When I reached out to support that acted like I had no idea how to use the app, despite having it for 2.5 yrs at that point. I kept telling them it wasn’t working, automated emails would just say try again. It eventually got solved once a human got involved. Then there was an app update at the beginning of the month and now it doesn’t even monitor my sleep. It’ll start and then after 5 mins stop. I reached again and was told it was because I didn’t charge my phone at night (despite doing so) or wasn’t enough space on my phone (which I have plenty). I explained this wasn’t the case and was just ignored. I reached out to another department to say that they need to fix the app or I’ll have cancel my subscription since I was paying for it to do nothing. They just responded with how to cancel my subscription lol. Anyway, a horrible company that does not care about the quality of its product anymore.
SCAM ALERT - ShutEye Sleep App
I downloaded an app called ShutEye sleep tracker. It said 7 day free trial cancel at any time. I got suspicious before completing the purchase on my iPhone but it still deducted the full amount off my account on my IPHONE immediately - obviously no free trial. How can I be charged when I did not even complete the purchase? I did not double click for payment! This is giving Apple Pay a bad name and is utter thievery!
Waste of time and money
Waste of time and money. Completely useless. Sometimes it doesn't record anything at all. There are plenty of better options out there. Dont waste your time with this
I loved Shut eye until they removed REM stage sleep from stats
I loved Shut eye … until they removed REM sleep stage from their data review. I can all but guarantee it was not the reason claimed and it was very much an issue with money - ie., ppl forgoing sleep studies and certain entities losing money specifically as a result. Claiming that they (shut eye and some of similar apps apparently) removed it because it wasn’t always accurate (just the REM was an issue for accuracy? Hmmm. Mmmkay) and it caused “undue anxiety” for PTs. So thoughtful they were soooo concerned about PTs and their anxiety but aren’t concerned about complaints I’ve seen from other feedback claiming accuracy issues on awake vs not, etc. Yeah, okay. I work in medical research and this seems like a lip service excuse and someone stepped in per se and paid a tad bit of money to the app (or made a “very convincing argument” - ahem) to ensure this option was removed. It’s very suspicious in my opinion and experience … knowing how this industry works 🤨. Does this app (and any other like it) carry the risk of picking up on another human in the room within feet of you? Of course! It’s not perfect. It’s an app!!! But ironically my experience for two years was that when using the “gentle alarm” DAILY (which literally watches for sleep stage and is ONLY to go off during light sleep stage) NEVER AWOKE me during REM or deep sleep (yes, you can tell when you’re awoken during light vs REM vs deep). Crazy how it worked sooo well. If the apps REM recording was SOOO problematic I guarantee it would have awoken me at least a few times during REM - at least that’s what the stats would lead you to believe, right? Out of 730 nights the app never woke me during REM. Strange. Yet the claim is that it is inaccurate enough for REM stage recording that they removed it altogether - because supposedly sometimes ppl were in it and it wasn’t showing, and other times they weren’t and it recorded they were 🤔. And it was “so stressful to PTs” and “that a sleep study is a better option.” But no concerns about the others stages, their inaccuracies and patient anxiety. Soooo, you make the call. But I don’t buy the BS excuse at all. Once again, we as adults are just little peons who are not allowed to make decisions for ourselves, are condescended to, and told what’s best for us under the guise of “helping us,” when in reality it’s ALL about making sure big pharma, medical industries etc make their MONEY from us. Not a shock, but SOOO disappointed since again, I found this app very beneficial for several reasons for the last two years. I would recommend except I personally think REM stage is a vital piece of the puzzle. If you’re not looking to keep track of your sleep stages. Then sure, go for it 👍. Of course I keep reading about how ppl have issues with cancellation and charges. I’m a bit nervous about that now. We shall see.
Total scam
Total scam. Will take your money and no “free” trial. Will continue to take money from your acct. Stay away from them. I wish I had. Buncha crooks.
Disappointed
Disappointed. Looks as if it will do the job but said I have 7 day free trial but keeps giving me options to purchase a discounted rate yet I've only download it a couple of hours. Nothing seems to work unless "you unlock" and pay! What about the 7 day free trial!!!!!!
Feel Cheated
It was labeled as a free app. It forced you to pay for a year with the option to cancel within 7 days. I did not like it and canceled after 3 days, but am still being charged for the year. AVOID AT ALL COSTS.
False reporting
The only good thing about this app is the white noise. I did the free trial and just about every night it said I only had 3 hours sleep. Deep sleep 45 minutes. This app is seriously faulty.
Not accurate
First of all I thought I was getting a free trail.I even cancelled my subscription in two days and a week later after trail period I saw I was still charged $59 for the year. As for the app it is in no way accurate. I lay awake for over a hour and it’s says I fell asleep in 10 minutes. I even got up and took my dog out and it didn’t pick up on that. On Numerous Occasions I’m not asleep and it will record sleeping. I continued to use the app after trial period out of curiosity. However I do find some of the sounds it offers soothing. A refund would be nice but that won’t happen!
It's a load of rubbish.
It's a load of rubbish. I thought I was signing up for a 7 day trial. I clicked my phone to "pay" and it took me back to that screen, so I clicked again. This time, it took £59.99. I tried to e-mail them and got a canned response. I'm still trying to e-mail with them and I keep getting the same pasted responses, over and over. I wish I would have come here first to read the reviews, because it's a rip off.
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