The app is completely useless
The app is completely useless ! Waste of money ! I would like my money back
关于 ShutEye
数据更新- 网站
- shuteye.ai
- 分类
- 美丽与健康
- 所在地
- 新加坡
- 状态
- 待认证
- 近 12 个月
- 20 条评价
- 差评回复率
- 50%（65/131 条）
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商家自述
🌙 ShutEye: Transform Your Sleep, Enhance Your Well-Being 📱 Trusted by 8 Million Users WorldwideDiscover the power of quality sleep with ShutEye, the leading sleep tracking application designed for both iOS and Android. With a global community of 8 million users, ShutEye is redefining the way you approach your sleep routine and overall health.Here's why ShutEye stands out:📊 Personalized Sleep Insights: Dive into comprehensive sleep tracking that goes beyond just monitoring your sleep patterns, quality, and duration. ShutEye provides a personalized sleep diary, allowing you to track your sleep journey daily. Understand your unique sleep needs with detailed insights, enabling you to identify trends and make informed decisions for better sleep quality.Find out all the features available in ShutEye:• Sleep Diary• Sleep Score• Sleep Trends Analysis• Sleep Recommendations• Sleep Environment Monitoring• Sleep Goals• Soundscapes and Ambient Noise• Relaxation and Meditation• White Noise Generator• Sleep Stories• Dream Interpretation• Sleep Challenges and Achievements• Community and Support• Sleep Health EducationJoin 8 million users worldwide and upgrade your sleep routine with ShutEye. 📧Feedback Center:https://shuteye.zendesk.com.
以上内容由商家自行提供，未经平台核实。ShutEye靠谱吗？
ShutEye（shuteye.ai）在 OK.one 的综合评分为 1.8 分（满分 5 分），基于本站收录的 164 条用户评价，属于美丽与健康分类，口碑较差。74% 的评价为 1 星，差评比例偏高；商家回复了 50% 的差评；近 12 个月新增 20 条。数据最后更新于 2026-10-24。
用户怎么说
It is inaccurate and can’t access some features
Downloaded the app or try out free for 7 days but you don’t get the full premium version even though you think you are. Then decided to subscribe for 6 months but still can’t get all premium features so have requested a refund. Very disappointed
Don’t waste your money really expensive…
Don’t waste your money really expensive Only good if one person in the house even then I wouldn’t buy it
ShutEye 回复2024-01-12
We're sorry to hear that. While the Shuteye app may not work for everyone, many users find it helpful for improving sleep. Results can vary, so it's worth checking for updates or reaching out to customer support for assistance. Sincerely, ShutEye team
Dont even try it! They'll get your $!!!
I used it for a couple of days but it kept hearing our dogs and my husband and the sounds weren't what they said they were because I don't sleep well and was awake during some of the recorded sounds. I emailed to cancel the subscription (3 days into the 7 day trial). They charged me the yearly amount 1 week later and said I can't get a refund but they'll cancel my subscription. REALLY?!?!?! This app is not worth it at all! Don't even try it! You'll end up donating $64.19 to them!
ShutEye 回复2024-01-12
We're sorry to hear about your negative experience, and we apologize for any frustration caused. It's important to us that our users have a positive experience with Shuteye. We're looking into the issues you've raised and will work towards improving our cancellation and refund processes. If you could provide more details our customer support using this platform https://shuteye.zendesk.com/hc/en-us, we'll do our best to assist you.
Is my app subscription working?
I went for a free review and clearly remember cancelling the purchase - both on my apple id subscriptions and also via email. Unfortunately though, "shuteye" chose to debit my account. The twist however is that - the app does not still work on my phone - for every option/feature I ask, it says sign-up for Rs. xxxx. Written emails to the support desk but no responses! Need help!!
ShutEye 回复2024-01-12
We apologize for the inconvenience you're experiencing. It seems there might be an issue with your subscription. Please ensure you've canceled the subscription through both your Apple ID and email. If the problem persists, our support team is here https://shuteye.zendesk.com/hc/en-us to assist you. We appreciate your patience and will work to resolve this matter promptly.
Pretty useless
This app is completely unreliable. I have been using it for a month and It had me asleep for 22 hours one night, and last night although I was in bed from 11p.m. and woke up at nine a.m. the app changed my wake-up time to three a.m. It's constantly giving me warnings that I should see a doctor, and a lot of the text is nonsensical e.g. ' you woke up at 3:15 a.m. the woke up time since you've been with shuteye '. I reinstalled the app because I thought these were software errors and lost all previous data.The information given about sleep is really basic and childish.
ShutEye 回复2024-01-12
We're sorry to hear about your negative experience with Shuteye. We're actively working on improving the app's reliability and addressing issues like the inaccurate sleep tracking and nonsensical messages. Please consider reaching out to our support team with specific details about the problems you've encountered. Thank you for your patience and understanding.
The most fun part was listening to my…
The most fun part was listening to my snoring. Beyond that I found the app to be nonsense. Then again, I am not sure what was it that I was expecting by an app that works just be having the phone next to you when you sleep. Many nights it has me falling asleep in like an hour and a half… I know I fall asleep in minutes. Deep sleep calculation is also dodgy. Canceling membership.
ShutEye 回复2024-01-12
We understand that sleep experiences can vary, and we're constantly working to enhance our app's accuracy and features. If there's anything specific you'd like us to address or if you have suggestions for improvement, please let us know. We value your input and hope to make your future experiences more positive. Thank you for trying our app.
I am a paid subscriber and it is not…
I am a paid subscriber and it is not accurate. I was awake for an hour and it didn’t capture it. I keep telling it that the sound of my bottle of pills is not bruxism and continues doing the same error. I sometimes get up to urinate and it does not capture it.
ShutEye 回复2024-01-12
We apologize for the inconvenience you're facing. Your feedback is crucial for improving our app. We are actively working to enhance accuracy in tracking and addressing specific issues like the one you mentioned. We appreciate your patience and thank you for being a paid subscriber.
Only good if you sleep alone
This app does not work with one's watch and therefore picks up all of the other sounds on the room. If you sleep in a room, completely alone, it might work well.
This is a waste of time and money
This is a waste of time and money. First of all, during my 7 day free trial I wasn't convinced that it was terribly accurate. Some of the things it recorded were snoring under talking in my sleep. It recorded the squeeking of our bed frame as footsteps, etc. However if I could get it for a deal, I'd give it a longer try and see if it's sleep measurements coincide with feeling rested or exhausted. I got an offer for half price and paid for the app. I saw not long after that I was charged twice! Once at full price and once at half price!!! I emailed immediately that was 11-24-23. That was almost 3 weeks ago and I haven't heard a thing!!! Since then, I am convinced that the app is so very wrong. It records my wife's snoring at the same time as mine. It recorded my cat meowing as a fart. Bed squeeks and snoring as talking in my sleep. The list goes on... Every sleep apnea concern is wrong, and it's supremely clear when I listen to the recording. So, I followed the requirements to cancel and get a refund, 20 days of recorded sleep and cancelation within 30 days. I emailed again and nothing but crickets. The app claims 90% accuracy, that is bull. I would say more like 50%. I have days and days worth of evidence. They won't respond to my emails. They have charged me nearly $100 for a junk app. I do not recommend this app. Between the lacking app, being ripped off for $60 and being ghosted by customer service, I have to say "Beware and Fraudulent". Today is 12-13-23.
Please tell me shut eye why your…
Please tell me shut eye why your standards of customer service and lack of clear communications around this app has not improved when you are repeating the same thing and nothing has changed? The app is clearly misleading otherwise you wouldn't have so many complaints. I am reporting this app to the ombudsman. You are trying to take away customer rights with your scam tactics
4 stars because I wish there was more…
4 stars because I wish there was more in the free version. Nevertheless, it's a fantastic app for sleep.
ShutEye 回复2024-01-12
We appreciate your 4-star review. We understand your desire for more in the free version and will consider your input for future updates. We're glad to hear you find ShutEye efficient for sleep!
They are thieves
They are thieves, trust me! Don't subscribe for the trial, they will stral your monétaire anyway!! And the app is not that good
I use Shuteye pretty much every night
I use Shuteye pretty much every night. I love the asset it is. The options available fit my moods and schedule to sleep is perfect for the hours I need. Tracking my sleeping is amazing! Listening to unusual sounds in my house while I sleep is peaceful. The choices of music, meditation or stories are ideal. Can't upgrade perfection but I have a request. Could you design a meditation to quit smoking, drinking and drugs? I'm a smoker trying to quit. I'll remain a member of your service a long time. It's amazing just as it is.
The tracker doesn't work properly
The tracker doesn't work properly. It says I fall to sleep within 6 minutes, eventhough I know it takes me 3 hours. And it also says I am not sleeping during times where I know I am sleeping. It also stopped tracking at 5am but I didn't wake up until 8 am. The phone was fully charged. I had hoped to get a correct picture of my sleeping pattern.
This is a SCAM
This is a SCAM. I tried this app for a minute and cancelled. They just debited me for $97.99 because somehow a 7 day trial was a 7 day plus one year subscription cancellation. AVOID THIS SCAM
App unreaable
App was working perfect Was happy with feedback on my snoring ect Now last 3 nights its not recording my snoring even tho my partner still says i am very unrealiable was going show doctor my results as i suspect i have sleep apnea now i will not bother do not waste your money on this app
ShutEye 回复2023-11-22
Hi there! We're sorry to hear about your recent experience with the Shuteye app. We want to assure you that our snoring detector is designed to work effectively, but sometimes issues may arise. Have you checked if the app is properly activated before going to bed, and is your phone up to date with the latest software? Occasionally, updates can improve App performance. We value your feedback, and we're here to help troubleshoot the issue. If you can provide more details about your device and any recent changes, we'll do our best to ensure you get the accurate snoring feedback you were initially satisfied with. Thanks, ShutEye team
You responded eight months later
You were responded eight months later. Enough said!
ShutEye 回复2023-11-15
Jhabiby, we recently claimed our profile on Trustpilot, which is why our response comes eight months later. We want to assure you that we take customer feedback seriously, and we're here to address any concerns. However, it's important to note that Trustpilot is not our customer service platform. For timely assistance, we encourage users to reach out to our dedicated support team, available 7 days a week. You can find detailed contact information in the App Store or Google Play policies, as mandated for all app developers. If you have any further questions or need assistance, please don't hesitate to contact our support team directly. Thank you for your understanding.
Laughable results
I have used the trial version for 2 nights to laughable results. I wake up during the night and often I can't go back to sleep, which is why I tried the tracker. It says I'm in a deep sleep when I'm actually awake and off to the bathroom or I'm sitting there reading or even ordering groceries on my laptop. Then it congratulates me on my remarkable sleep quality! LOL Now after reading trouble others have had with cancelling the service - which I am about to do right now - I'm really sorry I tried this app.
ShutEye 回复2023-11-14
Dear Pat, Thank you for sharing your experience. We're sorry to hear about the issues you faced with ShutEye. We take your feedback seriously and apologize for any inconvenience. Our team is working to improve sleep tracking accuracy. If you encounter any trouble canceling the service, please contact our support. Best, ShutEye Team
Not happy at all with this app
Not happy at all with this app! It´s impossible to end the subscription! They make it difficult just to win some time and take advantage of peoples money. Shame on you! My free week ends tomorrow and I´ve spent 2 hours trying to end the subscription! I´ve sent an email to the company and I got an email back saying that I need to end the subscription in my phone. Of course, the app doesn´t appear at all in my apple account. I refuse to pay tomorrow!
ShutEye 回复2023-11-14
We're truly sorry for the frustration you've experienced. We apologize for any inconvenience with canceling your subscription. Please rest assured, we take this seriously, and our team is here to help. Kindly contact customer support for immediate assistance. We appreciate your patience and regret any inconvenience caused. Best regards, The ShutEye Team
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