Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the impressive costume design, high-end fabric quality, and comfortable stretch that closely matches movie appearances. Many buyers also note that orders often arrive quickly and fit well when accurate measurements are provided by the user.
Some reviewers were not happy with incorrect sizing charts, poor stitching quality, and unhelpful customer service when dealing with returns. A few customers also encountered unexpected staining issues, unpleasant chemical smells, or long delivery delays before receiving their items. These individuals felt that the expensive international return process made resolving product defects frustrating.
Took more than 2 weeks to arrive, then when it did, they sent the wrong costume. I had to return the incorrect costume to get a refund, and the return shipping was $32 to ship to China. I still have yet to receive the refund so I’m working with PayPal.
Costly costume, looks like described and what I ordered but the costume stitching and glueing is poorly done. Make sure you check the sizing of the foot pads they offer with it, mine were not the right size and customer service were no help so I had to do my item modifications after spending over $100
Paid for rush shipping & then discovered 3 days before halloween there are no rish shipping to my country. It's the day before halloween & I don't have a costume.
Waited a whole month for my Anakin Skywalker costume. It finally showed up just in time for Halloween… if only it actually fit a human being.
The sizing is laughable, the seams are all over the place, and it ripped the moment I tried to take it off. When I reached out, customer service basically said, “Too bad, no returns.”
So yeah… the Force was strong with the disappointment on this one. Wouldn’t recommend unless you’re cosplaying as Frustrated Customer #1.
suit didn’t fit, tailoring was terrible, they refused to exchange or return and their policy is very unclear as they seem to not understand what the word “besides” means
I ordered a Batman 2022 cosplay and everything looked okay except the gauntlet silber pieces which I could tell was just 3d printed garbage. When I asked for a return the seller asked me to commit mail and customs fraud by telling customs it is only a $20.00 item and not a $300.00 batsuit. Don't buy from sim cosplay.
They will not return your shipping costs either!!!!
Paid for custom measurements got the wrong size and dishonest customer service
I sent in custom measurements for a costume and it got every piece wrong. It also sent the wrong shoe size. Sent 11s when I ordered 14. On top of that the quality was not up to its price tag
And now let’s talk about how bad the customer service is. They repeatedly lied and delayed and now when I talk to pay pal they are making bogus requests to try and beat paying to fix the costume
Avoid! Avoid! Avoid! I ordered two costumes and both measurements fell well within their size guide. When I got the costumes, the 1st BARELY filted my son when in fact it should of been too big. As for mine, Unless your were anorexic, not a chance was I going to fit into it. Even the boots were supposed to be a US 11 but were more like a US 8. Was told I could return but at my own expense. Returns cost me over €100 and then they said they never received the package. Thank God I used PayPal and I showed my proof of postage and all email correspondence with this SCAM CHINESE site. DO NOT BUY OFF THIS COMPAMY and if you do, be sure to use PAYPAL.
We purchased a $129 "deluxe" costume from them with shoes and wig as separate items. The costume they sent was constructed terribly, and they did not respond well when I called to get help. They only sewed on one half of several snaps, several seams broke open when trying it on (it was not too small), a piece that goes from hip to hip was cut too small for any adult and didn't line up with the snaps for it, side panels didn't line up and there were a number of decorative elements that fell right off since they had been hot glued to the costume. They offered to send extra snaps and give a very small partial refund and they never sent either. To have something for my daughter to wear for her convention, I had to re-sew seams, add stabilizing material to the inside and reattach decorations. This company is a pass - pick someone else.
Further to previous reviews.. I had infact needed to send back goods because they did NOT make the suit to my measurements.. they are very dodgy 🔺️🔺️🔺️ phone number does not work and they may operate as simcosplay but their known as well perfect pay on paypal..
also to be cautious they DONT provide a full correct order form IE with contact details etc just a mere piece of paper with words stating what was ordered with an image.. so paypal case was opened where I provided everything correctly
still to this date they don't apolgise to customers at all & its left me very angry at them to take money which i now have to wait to get back from paypal for another week (they have made zero attempts to respond to open paypal case) because while the return sits in china customs they know fully well they as a company may have fees to pay & the return address given they would be contact there to pay it since they don't have a working phone number
AVOID if looming for tailored suits and they make them wrong!!!
My daughter purchased a cosplay for over $250 expecting great quality. It was made with super cheap quality (she has since bought one for $100 from Amazon that used actual cloth and metal).
They do not honor a true return, as they do not help provide a return shipping label. We are seeing over $150 shipping prices to return this product, which means we ARE NOT getting our money back.
This website is a SCAM as far as I'm concerned. Do not give them a cent.
Recently i bought a deadpool 3 suit for halloween with boots after 1 week it was shiped and then after 1 and half week it came to germany. When i asked them if it was shiped to germany they replied within 24 hours. When it came it was the exact size and very high quality.
If someone wants a good deadpool suit simcosplay is good site.
1 star all the way. There really should be zero stars for this place. I ordered a costume in early September and paid extra to have it expedited. I heard nothing from them for weeks. I wrote several emails and tried calling their phone number but could never get through no matter what time of day or night I called. I never received any communication from them whatsoever. My wife decided to send them a Facebook message and they said the order wasn’t ready and if we’re not happy with that then we could get a refund. No “sorry for it taking so long” or “we will work on getting this to you quickly”. This place is absolutely terrible and I would NEVER recommend them to anyone. Save yourself and go with an American company!!!
I feel completely scammed by Simcosplay. I ordered items worth 100€, and what I received was far from what was promised. Despite carefully following their sizing chart, the clothing I received was not true to size and did not fit at all. The quality was also extremely poor and nowhere near what you would expect for the price.
When I reached out to their customer service for a refund, I was told that I need to return the items to China at my own expense. The cost for this return shipment is 74.95€, almost the same price as the original order! It’s absurd that they expect customers to pay such a high return fee. To make matters worse, they refuse to cover any of these costs, which goes against fair consumer practices.
I feel trapped in a scam where they sell subpar products and make it nearly impossible for you to get your money back. I strongly advise anyone considering a purchase from Simcosplay to think twice. This company is not trustworthy and does not respect their customers. Absolutely terrible experience!
DON’T BUY. From them. Do your self a favor and buy elsewhere. Was sent too bib. I paid $99.00 for return yo china. The price was $263.00 I rea refund for only $205. They still owe $57.00 to me. Which they won’t return. So it cost me $156.00 for getting nothing. I sure wish I would have read the reviews first. There are other companies y to I buy from. Again. Simcosplay is a ripoff.
This negative review is for anyone that’s interested in purchasing Cloud Strife Cosplay Rebirth. Before you make your purchase know this, unless you’re super thin, none and I mean none of these accessories that come with the cosplay will fit you. After exchange two msgs with support since they stopped responding to me, they think everyone wears the same size gloves, same size wrist and same size forearms. No where on the page with Clouds Cosplay does it state that the accessories cannot be tailored to one’s body. Even though it’s made out of incredibly cheap and I do mean cheap foam/plastic. The leather gloves ripped after I put them on for the first time. My pauldron arrived with a massive crack, you can look at the photos attached to this review for proof. The bracelet isn’t even glued evenly, same thing with the gauntlet. Completely uneven and doesn’t even fit my wrist. I purchased this cosplay and even paid extra for the sole purpose of having everything fit, not just the pants or shirt. And if you’re guessing what support said they could do about the issues. We’ll send you a new Pauldron but you’ll pay for the shipping, you can sew the gloves yourself and you’re out of luck with the other two accessories. That’s beyond bs since I almost paid two hundred dollars for a pretty bad quality cosplay with broken/acc that don’t fit.
So in short, don’t buy this unless you’re tiny and I mean tiny. Getting tailored does absolutely nothing.
Like I told support, I’m leaving a negative review with 1⭐️
I’ll never buy from you again and I’ll make sure when I attend cons, I’ll definitely let them know to never purchase from your website.
Sincerely
Andrew M.
You have my email
I ordered a costume from them and not only did it arrive a week late half of it was torn and it wasn't the size I ordered. When I raised this with them they told me that it wasn't their problem as it had been delivered. When I asked for a refund they asked told me that they wouldn't do it. All in all, a very disappointing experience, you'd get better quality and customer service from wish.com.