Sistabag

Hi Felicia H, Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how disappointing and frustrating this must be. We sincerely apologize that your order has not arrived after more than a month and that you were unable to receive it in time for graduation. We understand how upsetting it is when a special occasion passes without the gift you planned to give. Please accept our sincere apologies for the inconvenience caused. We would appreciate the opportunity to review your case and assist you further. Please submit a support ticket using the link below and include your order details so our team can investigate the shipment status and provide you with an update: Submit a Support Ticket: https://portal.upmerce.co/sb/submit Once we receive your ticket, our support team will review the information and follow up with you as soon as possible. We truly appreciate your patience and apologize again for your experience.

Hi Clorysss, Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating this situation must have been. We sincerely apologize for the confusion regarding your order status and cancellation request. We understand your concern that the order was processed after you submitted a cancellation request and that the outcome did not meet your expectations. Please accept our sincere apologies for the inconvenience caused. To help us review your case more thoroughly, please submit a support ticket using the link below and include your order number, cancellation request details, and any related email correspondence: Submit a Support Ticket: https://portal.upmerce.co/sb/submit Once we receive your ticket, our team will carefully review the information and follow up with you as soon as possible. We truly appreciate your feedback and apologize again for your experience.

Hi Mrs. Manees, Thank you for sharing your feedback. We’re delighted to hear that you love the product and appreciate the craftsmanship and design. At the same time, we sincerely apologize that the delivery took longer than expected. We understand how frustrating it can be to wait several weeks for an order, and we regret any inconvenience this may have caused. Please know that we have received your feedback regarding the shipping timeframe and will share it with our team as we continue working to improve our delivery experience. We truly appreciate your support, your patience, and your willingness to shop with us again in the future. Thank you again for taking the time to share your experience with us.

Hi T.H.W, Thank you for sharing your feedback. We’re very sorry to hear that the wallet did not meet your expectations in terms of material and functionality. We understand how disappointing this must be, especially if the item appeared much thinner and lower in quality than expected. We do appreciate your kind words about the design, but we sincerely apologize that the overall product experience was disappointing. We would appreciate the opportunity to review your order and assist you further. Please submit a support ticket using the link below and, if possible, include photos of the wallet so our team can take a closer look: Submit a Support Ticket: https://portal.upmerce.co/sb/submit Once we receive your ticket, our support team will follow up with you as soon as possible. We truly appreciate your feedback and apologize again for your experience.