Jephtan GyimahFrance · 1 review · Experienced 2026-07-27 ·
Order received on time
Order received on time, the T-shirt is of good quality. I am not disappointed with my order and will order from Sistabag again.
About Sistabag
Data updated- Website
- sistabag.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 106 reviews
- Replies to negative
- 100% (39/39)
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About this business
Welcome to Sistabag - where the rich tapestry of African and Black culture gracefully intertwines with the art of luxurious, personalized leather handbags. Born from a hobby and nurtured into a flourishing business by our founder, Michelle, a dedicated Nigerian American, Sistabag stands as a testament to the strength, beauty, and resilience embedded within every woman.Sistabag blossomed in the quaint city of Boulder, Colorado, where Michelle began crafting handmade leather bags in her garage, each stitch imbued with her admiration for her African heritage and the diverse beauty of Black women. Her passion and remarkable designs soon captivated the attention of friends and creatives from various races and countries, all of whom shared a common aspiration: to elevate and celebrate Black and African cultures through unique, quality handbags.Today, Sistabag is a harmonious confluence of global efforts, a team that spans continents, each member bringing a piece of their world, expertise, and love for rich, cultural expressions into our creations. Our handbags aren’t just accessories; they’re a vibrant declaration of pride, unity, and a celebration of diverse beauty, all carefully crafted with finesse, and tailored to reflect the wearer’s personality and style.At the heart of Sistabag, each handbag is a canvas, painted with vibrant colors, bold patterns, and detailed with intricate designs, echoing traditional African prints and contemporary motifs that narrate the diverse stories of our community. Each creation is also adorned with uplifting and inspirational quotes, embedding messages of strength, resilience, and boundless potential within every carry.Navigating the complexities of a global business, Sistabag prioritizes accessibility and affordability without compromising on quality. That's why, akin to widely recognized brands like Apple, our manufacturing process is based in China. This strategic decision allows us to harness cost-effective production while still adhering to our uncompromising standards of quality through rigorous inspection and quality assurance practices. Every Sistabag handbag, though crafted miles away, is imbued with the spirit and quality promised by our brand.It’s essential to clarify that while Sistabag has roots in the United States, our branches spread globally, with every part of our international team playing a crucial role in bringing our handbags to life. From design to production, customer service to quality checks, our team members across the world contribute to the excellence we stand for, ensuring that every Sistabag aligns perfectly with our values and your expectations.When you choose Sistabag, you become a cherished member of a vibrant, global community that incessantly celebrates and supports the diverse beauty, history, and accomplishments of African American women. You’re not merely purchasing a handbag; you’re embracing your rich heritage and connecting with a worldwide network of individuals who are bound by shared experiences, dreams, and aspirations.Thank you for choosing Sistabag. Your journey, laced with the elegance of your heritage and the strength of unity, is as much ours as it is yours. Together, let’s continue to redefine, express, and celebrate what it means to be a confident, empowered Black woman in a connected world.
Written by the business, not verified by us.Is Sistabag legit?
Sistabag (sistabag.com) has a 3.4 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 32% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently praise the creative designs, beautiful details, and wonderful craftsmanship of the personalized products such as custom purses and clothing. People also appreciate the helpful communication and dedicated support team when asking questions about their package tracking. Though some customers experienced frustrating delivery delays and received their purchases long after special occasions like Father's Day. A few other people also felt that certain items did not fit correctly or featured unexpected material quality issues. Additionally, some reviewers mentioned difficulties with tracking packages and getting clear updates from support teams.
Auto-generated from all reviews of this business. For reference only.What people say
Dress not a 2x
I ordered a 2x dress with my grandkids names on it. Was very excited to wear this dress and when it came it fits like a large on me. I order all my dresses in 2x’s and never had a problem… I just wasted money with this company because I know you’re not gonna take the dress back either the names on it..
Reply from Sistabag2026-08-09
Hi Ava, Thank you for taking the time to share your feedback. We're truly sorry to hear that your personalized dress did not fit as expected. We understand how disappointing this must be, especially since you were excited to wear a dress featuring your grandchildren's names. We'd like the opportunity to review your case and assist you further. Could you please submit a support ticket using the link below and include your order number, photos of the dress and its size label, along with the link to your Trustpilot review? Submit a ticket: https://portal.upmerce.co/sb/submit Once we receive your ticket, our support team will carefully investigate your concerns and work to provide the best available solution as soon as possible. Thank you for your patience, and we appreciate the opportunity to assist you.
This is by far my favorite bag
This is by far my favorite bag. I get compliments everywhere I go. I’ve even shared the link on several occasions. The bag is beautiful, but it’s also functional. It’s roomy enough for all my must haves without being too bulky.
Nice items
Overall nice items minor issues will order from again. They do have very good customer service I experienced. So I recommend
I never received my package from this…
I never received my package from this company. It’s was a Fathers Day gift and it really upset me that I wasn’t able to give the gift.
Reply from Sistabag2026-08-06
Hi Marsha, Thank you for taking the time to share your feedback. We're truly sorry to hear that you never received your package and understand how disappointing it must have been, especially since it was intended as a Father's Day gift. We'd like the opportunity to review your case and assist you further. Could you please submit a support ticket using the link below and include your order number, any tracking information you have, and the link to your Trustpilot review? Submit a ticket: https://portal.upmerce.co/sb/submit Once we receive your ticket, our support team will carefully investigate your case and work to provide the best available solution as soon as possible. Thank you for your patience, and we appreciate the opportunity to assist you.
Someone cut through the package and it…
Someone cut through the package and it cut through the photo Of My Daugther Face. But My Daughter Still Loves The Bag. She didn't want me to return it.
Reply from Sistabag2026-08-05
Hi Judith, Thank you for taking the time to share your feedback. We're truly sorry to hear that your package arrived damaged and that the cut went through the photo on your daughter's bag. We understand how disappointing this must have been. We're glad to hear that your daughter still loves the bag, but we'd still like the opportunity to review your case. Could you please submit a support ticket using the link below and include your order number, photos of the damaged package and the bag, along with the link to your Trustpilot review? Submit a ticket: https://portal.upmerce.co/sb/submit Once we receive your ticket, our support team will carefully investigate the issue and work to provide the best available solution as soon as possible. Thank you for your patience, and we appreciate the opportunity to assist you.
Two Orders - No disappointment
I was not disappointed with any of the four items ordered. The purse, 2 wine glasses, and wine bottle carrier were perfect. Everyone who has seen the items love them. I have shared the link numerous times. Thank you, Sistabag, for such great products. Delivery was great. The updates throughout the process were outstanding.
I love my Shirts!!!
In the beginning of my order when I was sent pictures of the shirts that would arrive, it looked as if the wording was going to be different than I'd initially requested. However when I reached out by email to have that corrected I received a response immediately. I was reassured that what I wanted was what was going to be on the shirt. I was so pleased by that quick response. It was reassuring. It took longer than I expected but my shirts have arrived and they look incredible!!! I am so pleased. They actually make us look better than we do. (smile) Thanks so much for all you do.
Best customer service ever
My package was missing and Sistabag did everything to make it right. They were so very nice and patient throughout the whole ordeal and I really appreciate all they’ve done. I will definitely be ordering from them again THANK YOU 🥰💜🥰💜🥰💜
I am A Teacher
Hello my name is Valerie Atlas And I received my teachers bag today. And I love it I can’t wait to carry it to school on Monday
Great products
45th Wedding Anniversary
My husband and I were celebrating our 45th wedding anniversary. We wanted something special to mark the occasion. I chose to purchase t-shirts for the occasion. They were a big hit. Everyone that came couldn’t stop talking about them. The fact that we purchased one for our deceased son was a big hit also. We were so pleased we cannot wait to purchase again. We are hoping for Christmas t-shirts.
I love their products and the quality.
I never received my order.No refund or product
I never received my order. I paid money and I have not received my order or my money back. Don't order from them.
Reply from Sistabag2026-08-02
Hi Desmond, Thank you for taking the time to share your feedback. We're truly sorry to hear that you have not received your order or a resolution yet, and we sincerely apologize for the frustration this has caused. We are currently assisting you through your existing support ticket, but we're still waiting for your response so we can continue processing your case. Please check your email, including your spam/junk folder, and reply to our latest message at your earliest convenience. Once we receive your response, our support team will continue working on your case and do their best to provide a satisfactory resolution as quickly as possible. Thank you for your patience and understanding. We truly appreciate your feedback.
I’m a 2x dress size and that’s what I…
I’m a 2x dress size and that’s what I ordered… I really love the dress grandma dress.. it’s definitely not a 2x and I can’t return it because it has my grandkids names on it… so I just wasted my money… will not be ordering from or recommending this business the dress fits like like a small
Reply from Sistabag2026-08-01
Hi Ava, Thank you for taking the time to share your feedback. We're truly sorry to hear that the personalized Grandma dress did not fit as expected and understand how disappointing this must have been, especially since it was customized with your grandchildren's names. We'd like the opportunity to review your case and assist you further. Could you please submit a support ticket using the link below and include your order number, photos of the dress, and the link to your Trustpilot review? Submit a ticket: https://portal.upmerce.co/sb/submit Once we receive your ticket, our support team will carefully investigate your concerns and work to provide the best available solution as soon as possible. Thank you for your patience, and we appreciate the opportunity to assist you.
Order already. You will not be disappointed
I have made several purchases and extremely PLEASED. The customer service is AMAZING.
Love my shirt
Great customer service & they got back with me with all my questions.
Ordered 2 items on July 15th
Ordered 2 items on July 15th. Unfortunately it is almost 15 days later. Just sent an email to somewhere. There is NO contact for customers to reach out to.
Reply from Sistabag2026-08-01
Hi Eddie, Thank you for taking the time to share your feedback. We're truly sorry to hear that your order has taken longer than expected to arrive and that you've had difficulty reaching our support team. We have received your feedback and want to assure you that our team is reviewing your case and will do our best to assist you as soon as possible. Please keep an eye on your email, as we'll be contacting you there with any updates regarding your order. Thank you for your patience and understanding. We truly appreciate your feedback.
I love my personalized luggage covers
I love my personalized luggage covers! Took longer than I expected, but was worth the wait!
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