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Shopping & Fashion

Sistabag

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106 reviews

3.4106 reviews
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About Sistabag

Data updated
Website
sistabag.com
Category
Shopping & Fashion
Location
United States
Status
Unclaimed
Last 12 months
106 reviews
Replies to negative
100% (39/39)
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[email protected]sistabag.com

About this business

Welcome to Sistabag - where the rich tapestry of African and Black culture gracefully intertwines with the art of luxurious, personalized leather handbags. Born from a hobby and nurtured into a flourishing business by our founder, Michelle, a dedicated Nigerian American, Sistabag stands as a testament to the strength, beauty, and resilience embedded within every woman.Sistabag blossomed in the quaint city of Boulder, Colorado, where Michelle began crafting handmade leather bags in her garage, each stitch imbued with her admiration for her African heritage and the diverse beauty of Black women. Her passion and remarkable designs soon captivated the attention of friends and creatives from various races and countries, all of whom shared a common aspiration: to elevate and celebrate Black and African cultures through unique, quality handbags.Today, Sistabag is a harmonious confluence of global efforts, a team that spans continents, each member bringing a piece of their world, expertise, and love for rich, cultural expressions into our creations. Our handbags aren’t just accessories; they’re a vibrant declaration of pride, unity, and a celebration of diverse beauty, all carefully crafted with finesse, and tailored to reflect the wearer’s personality and style.At the heart of Sistabag, each handbag is a canvas, painted with vibrant colors, bold patterns, and detailed with intricate designs, echoing traditional African prints and contemporary motifs that narrate the diverse stories of our community. Each creation is also adorned with uplifting and inspirational quotes, embedding messages of strength, resilience, and boundless potential within every carry.Navigating the complexities of a global business, Sistabag prioritizes accessibility and affordability without compromising on quality. That's why, akin to widely recognized brands like Apple, our manufacturing process is based in China. This strategic decision allows us to harness cost-effective production while still adhering to our uncompromising standards of quality through rigorous inspection and quality assurance practices. Every Sistabag handbag, though crafted miles away, is imbued with the spirit and quality promised by our brand.It’s essential to clarify that while Sistabag has roots in the United States, our branches spread globally, with every part of our international team playing a crucial role in bringing our handbags to life. From design to production, customer service to quality checks, our team members across the world contribute to the excellence we stand for, ensuring that every Sistabag aligns perfectly with our values and your expectations.When you choose Sistabag, you become a cherished member of a vibrant, global community that incessantly celebrates and supports the diverse beauty, history, and accomplishments of African American women. You’re not merely purchasing a handbag; you’re embracing your rich heritage and connecting with a worldwide network of individuals who are bound by shared experiences, dreams, and aspirations.Thank you for choosing Sistabag. Your journey, laced with the elegance of your heritage and the strength of unity, is as much ours as it is yours. Together, let’s continue to redefine, express, and celebrate what it means to be a confident, empowered Black woman in a connected world.

Written by the business, not verified by us.

Is Sistabag legit?

Sistabag (sistabag.com) has a 3.4 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 32% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.

What reviewers say

AI generated

Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the creative designs, beautiful details, and wonderful craftsmanship of the personalized products such as custom purses and clothing. People also appreciate the helpful communication and dedicated support team when asking questions about their package tracking. Though some customers experienced frustrating delivery delays and received their purchases long after special occasions like Father's Day. A few other people also felt that certain items did not fit correctly or featured unexpected material quality issues. Additionally, some reviewers mentioned difficulties with tracking packages and getting clear updates from support teams.

Auto-generated from all reviews of this business. For reference only.

What people say

Felicia HUnited States · 24 reviews · Experienced 2026-06-20 ·

NOT black-owned.

As of now, Sistabag is NOT black-owned. “The trademark SISTABAG is held by Nguyen, Anh Lam Ngoc, with the application originally filed on November 2, 2023.” ————— Edit: I ordered back in 2023 or 2024 (still have the 2 purses since I paid for them already) and I am now retired. To be clear, I never had a shipping issue with your company so you guys are sorely mistaken. And I haven’t been in school in decades, Sistabag. I ordered from y’all back then because you touted yourselves as black-owned and you’re not. I’m simply relaying that fact to those who need/want to know. But if you guys can furnish verifiable proof that your company is owned by a black person, I’ll amend my review even further. Thank you 🙏🏽

Reply from Sistabag2026-06-23

Hi Felicia H, Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how disappointing and frustrating this must be. We sincerely apologize that your order has not arrived after more than a month and that you were unable to receive it in time for graduation. We understand how upsetting it is when a special occasion passes without the gift you planned to give. Please accept our sincere apologies for the inconvenience caused. We would appreciate the opportunity to review your case and assist you further. Please submit a support ticket using the link below and include your order details so our team can investigate the shipment status and provide you with an update: Submit a Support Ticket: https://portal.upmerce.co/sb/submit Once we receive your ticket, our support team will review the information and follow up with you as soon as possible. We truly appreciate your patience and apologize again for your experience.

C
Clorysss RichbowUnited States · 3 reviews · Experienced 2026-06-05 ·

I will never do buisness with this…

I will never do buisness with this company again! They sent me an email telling me that my order has not been processed and that they will update me when the status changed. The email also stated how long it would take for the order to be processed and the the delivery time. As a result, I submitted a cancelation request because the email clearly stated I would not receive the products by the intended date. About 5 days later, I received an email that my order was processed. When I responded with I sent a cancelation request to cancel the order, they refused to cancel the order. Instead, they completed the order immediately and sent it out immediately so they would not have to refund me my money. In any event, I reported them to my credit card company and filed a dispute. Stay clear from this company as they definately have horrible business practices.

Reply from Sistabag2026-06-23

Hi Clorysss, Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating this situation must have been. We sincerely apologize for the confusion regarding your order status and cancellation request. We understand your concern that the order was processed after you submitted a cancellation request and that the outcome did not meet your expectations. Please accept our sincere apologies for the inconvenience caused. To help us review your case more thoroughly, please submit a support ticket using the link below and include your order number, cancellation request details, and any related email correspondence: Submit a Support Ticket: https://portal.upmerce.co/sb/submit Once we receive your ticket, our team will carefully review the information and follow up with you as soon as possible. We truly appreciate your feedback and apologize again for your experience.

Esmy BurnettUnited States · 1 review · Experienced 2026-06-20 ·

Wow I’m really impressed with the…

Wow I’m really impressed with the quality of the picture . I got my husband the basketball picture with the kids name for Father’s Day and he love it. I’m so happy that I found this site. 10 out of 10 for me and the packaging was top tier they really made sure that I got it with no damage.

Marsha ManeesUnited States · 1 review · Experienced 2026-06-09 ·

The product is wonderful but late shipping.

The product is wonderful, great craftsmanship and design! However, the delivery was a lot slower than expected. Ordered around 5/15/26 and did not receive product til 6/9/26, almost a month. I will order from Sistabag again in the future hoping that order was a one time experience. As I stated earlier I love the product(s), but needs to be shipped a lot sooner. Thank you, Mrs. Manees

Reply from Sistabag2026-06-16

Hi Mrs. Manees, Thank you for sharing your feedback. We’re delighted to hear that you love the product and appreciate the craftsmanship and design. At the same time, we sincerely apologize that the delivery took longer than expected. We understand how frustrating it can be to wait several weeks for an order, and we regret any inconvenience this may have caused. Please know that we have received your feedback regarding the shipping timeframe and will share it with our team as we continue working to improve our delivery experience. We truly appreciate your support, your patience, and your willingness to shop with us again in the future. Thank you again for taking the time to share your experience with us.

T
T.H.WUnited States · 5 reviews · Experienced 2026-05-20 ·

The wallet is cute but not functional

The wallet is cute but not functional. Cheap, thin material. I am not able to submit photos as requested by the company because it was a gift for my daughter, that lives out of town. When I say, it's not functional, I mean she says she can really only put 1 card in it & not too much cash. It is a cute fashion item but not for everyday use.

Reply from Sistabag2026-05-25

Hi T.H.W, Thank you for sharing your feedback. We’re very sorry to hear that the wallet did not meet your expectations in terms of material and functionality. We understand how disappointing this must be, especially if the item appeared much thinner and lower in quality than expected. We do appreciate your kind words about the design, but we sincerely apologize that the overall product experience was disappointing. We would appreciate the opportunity to review your order and assist you further. Please submit a support ticket using the link below and, if possible, include photos of the wallet so our team can take a closer look: Submit a Support Ticket: https://portal.upmerce.co/sb/submit Once we receive your ticket, our support team will follow up with you as soon as possible. We truly appreciate your feedback and apologize again for your experience.

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