Welcome to Sistabag - where the rich tapestry of African and Black culture gracefully intertwines with the art of luxurious, personalized leather handbags. Born from a hobby and nurtured into a flourishing business by our founder, Michelle, a dedicated Nigerian American, Sistabag stands as a testament to the strength, beauty, and resilience embedded within every woman.Sistabag blossomed in the quaint city of Boulder, Colorado, where Michelle began crafting handmade leather bags in her garage, each stitch imbued with her admiration for her African heritage and the diverse beauty of Black women. Her passion and remarkable designs soon captivated the attention of friends and creatives from various races and countries, all of whom shared a common aspiration: to elevate and celebrate Black and African cultures through unique, quality handbags.Today, Sistabag is a harmonious confluence of global efforts, a team that spans continents, each member bringing a piece of their world, expertise, and love for rich, cultural expressions into our creations. Our handbags aren’t just accessories; they’re a vibrant declaration of pride, unity, and a celebration of diverse beauty, all carefully crafted with finesse, and tailored to reflect the wearer’s personality and style.At the heart of Sistabag, each handbag is a canvas, painted with vibrant colors, bold patterns, and detailed with intricate designs, echoing traditional African prints and contemporary motifs that narrate the diverse stories of our community. Each creation is also adorned with uplifting and inspirational quotes, embedding messages of strength, resilience, and boundless potential within every carry.Navigating the complexities of a global business, Sistabag prioritizes accessibility and affordability without compromising on quality. That's why, akin to widely recognized brands like Apple, our manufacturing process is based in China. This strategic decision allows us to harness cost-effective production while still adhering to our uncompromising standards of quality through rigorous inspection and quality assurance practices. Every Sistabag handbag, though crafted miles away, is imbued with the spirit and quality promised by our brand.It’s essential to clarify that while Sistabag has roots in the United States, our branches spread globally, with every part of our international team playing a crucial role in bringing our handbags to life. From design to production, customer service to quality checks, our team members across the world contribute to the excellence we stand for, ensuring that every Sistabag aligns perfectly with our values and your expectations.When you choose Sistabag, you become a cherished member of a vibrant, global community that incessantly celebrates and supports the diverse beauty, history, and accomplishments of African American women. You’re not merely purchasing a handbag; you’re embracing your rich heritage and connecting with a worldwide network of individuals who are bound by shared experiences, dreams, and aspirations.Thank you for choosing Sistabag. Your journey, laced with the elegance of your heritage and the strength of unity, is as much ours as it is yours. Together, let’s continue to redefine, express, and celebrate what it means to be a confident, empowered Black woman in a connected world.
Written by the business, not verified by us.Sistabag (sistabag.com) has a 3.4 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 32% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the creative designs, beautiful details, and wonderful craftsmanship of the personalized products such as custom purses and clothing. People also appreciate the helpful communication and dedicated support team when asking questions about their package tracking. Though some customers experienced frustrating delivery delays and received their purchases long after special occasions like Father's Day. A few other people also felt that certain items did not fit correctly or featured unexpected material quality issues. Additionally, some reviewers mentioned difficulties with tracking packages and getting clear updates from support teams.
Auto-generated from all reviews of this business. For reference only.They delivered a beautiful customized product. The customer service team are also great. Early on in my order I noticed a mistake that I made. I reached out to their customer service team and they corrected it before printing. I’m so happy with my purchase. Thank you Sistabag😊
The waiting I thought it was a scam I couldn't track my order at the time but I am happy to have received my order my husband love the cap will order again thank u
Hi Sherrel, Thank you so much for sharing your feedback. We sincerely appreciate your patience while waiting for your order and apologize for the delay and the difficulty you experienced with tracking your package. We understand how concerning that must have been. We're delighted to hear that your order arrived safely and that your husband loves the cap! Your kind words and willingness to order from us again truly mean a lot. Thank you again for your support and understanding. We look forward to serving you again in the future!
My sister absolutely loves her Sistabag gifts. The purses construction is good quality and dress is very comfortable. I am so happy to find support this blackOwned business. Keep up the great marketing & merchandise. Happy to support and send referrals to your site.
Buyer beware, delivery issues!
Hi Lady Vee, Thank you for sharing your feedback. We’re very sorry to hear that you experienced delivery issues with your order. We understand how frustrating it can be when an order does not arrive as expected, and we sincerely apologize for the inconvenience this has caused. We would appreciate the opportunity to review your order and assist you further. Please submit a support ticket using the link below and include your order details so our team can investigate the shipment and provide you with an update: Submit a Support Ticket: https://portal.upmerce.co/sb/submit Once we receive your ticket, our support team will review the information and follow up with you as soon as possible. We truly appreciate your feedback and apologize again for your experience.
The watch was not as it appeared in the advertisement. I can barely read the names on the watch, much smaller with dull colors not as it appeared in the ads. There was confusion with delivering the items in a timely manner. The items came after Father's Day although they were ordered nearly a month before Father's Day. The items were mailed without the proper address and returned by USPS to Sista bag. I was not happy with the items being received after Father's Day as these were special gifts to people who are very important to me.
Hi Jacquelyn, Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how disappointing this situation must have been. We sincerely apologize that the watch did not match your expectations in terms of the readability of the names, the color quality, and its overall appearance compared to the advertisement. We also regret the shipping issues that resulted in your package being returned by USPS and ultimately arriving after Father's Day, despite being ordered well in advance. We understand how upsetting this was, especially since these were meaningful gifts for people who are very important to you. Please accept our sincere apologies for the inconvenience and disappointment caused. We would like to let you know that we have received your information and feedback. Our team will carefully review your case, including the product quality concerns and the shipping issues, as we continue working to improve both our products and delivery experience. We truly appreciate your patience and apologize again for your experience.
I purchased several t-shirt dresses—4x and 5x. The 4x fits well. I then purchased two 5x because I wanted to use them as sleepwear. The 5x shirts were smaller than the 4x!
Hi Margaret, Thank you for sharing your feedback. We’re very sorry to hear about your experience with the sizing of your t-shirt dresses. We understand how frustrating it must be to receive 5XL items that are smaller than the 4XL size you previously purchased. We sincerely apologize for the inconsistency in sizing and the inconvenience this has caused. Please rest assured that we have received your information and feedback. Our team will review your concerns regarding the size discrepancy as we continue working to improve the consistency and quality of our products. We truly appreciate your feedback and apologize again for your experience.
I have continuously asked about updates on my package and I’ve been told that it was delivered and nothing has been to delivered in over two months now. Now nobody will respond or answer any of my emails over my undelivered package. This page is a scam, they have taken my money and nothing has been delivered and now they don’t want to be held responsible by not answering any of my emails.
Hi Miguel, Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating and upsetting this situation must be. We sincerely apologize that you have been waiting for over two months without receiving your package and that you have not received the follow-up responses you were expecting after contacting our support team. We understand how concerning it is to be told a package was delivered when you have not received it. Please accept our sincere apologies for the inconvenience caused. We would like to let you know that we have received your information and feedback. Our team will carefully review your case, including the shipment status and previous communications, and will follow up with you as soon as possible regarding a resolution. We truly appreciate your patience and apologize again for your experience.
The chain photo matched perfectly and the product was actually like the advertised items.
Order the Grandpa's Gang t-shirt for my husband for Father's day. When he received it he was very happy with how it looked and all twelve of his grands were on it. Details was very impressive. I'm looking forward to ordering other items. Basket currently full🤣, just waiting on some funds. Keep up the good work.
DO NOT ORDER FROM SISTERBAG!! My order was for father's day. A tshirt and a plaque with the father and children name on them. I received my order after father's day and the tshirt was the wrong size and the plague have other peoples name in it. Clearly they got the order completely messed up. I emailed about the order and sent photos. I requested a refund and steps to sending the order back. I haven't heard anything from them. DO NOT ORDER FROM THIS COMPANY!!!!!
Hi Francis, Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating and disappointing this situation must be. We sincerely apologize that your Father's Day order arrived late, that the T-shirt was the wrong size, and that the plaque contained incorrect names. We understand how upsetting it is to receive personalized items with errors, especially after you had already provided photos and requested a refund. Please accept our sincere apologies for the inconvenience caused. We would like to let you know that we have received your information and feedback. Our team will carefully review your case, including the photos and previous correspondence, and will follow up with you as soon as possible regarding a resolution. We truly appreciate your patience and apologize again for your experience.
This review would be 2 or 3 stars but for their customer service, I'm giving them 4 stars. I will say don't order anything personalized if you need it a month from your date of use because it took them 23 days to get my package for father's day. The customer service is exceptional, and I'll continue to shop with them for that reason.
My order placed on May 28 did not arrive until June 23 after Father's Day. You should provide an honest arrival date when customers enter their address. This was not correctly provided at the time I made the purchase. Then when I contacted your support team no one could tell me when it would only there has been an unforseen delay!!!
Hi Nickie, Thank you for sharing your feedback. We’re very sorry to hear about your experience. We understand how disappointing it must have been to place your order on May 28 with the expectation that it would arrive before Father's Day, only to receive it on June 23. We also apologize that you were not provided with a more accurate delivery estimate and that our support team was unable to give you a clear update beyond the delay notification. Please accept our sincere apologies for the inconvenience caused. We would like to let you know that we have received your information and feedback. Our team will review your order and your comments regarding the estimated delivery timeline as we continue working to improve our shipping estimates and customer communication. We truly appreciate your patience and apologize again for your experience.
Very nice and beautiful . Quality also 👌 only it was after father's day arrived.
The amount of time it took for me to receive items ordered. Was given a receive date, however, didn’t meet that. I was inundated with duplicate emails regarding my orders that didn’t include expected delivery date. The gift box I ordered I thought I was going to be something special, instead it was just a box. Could I have saved my money on that. The product ordered was very nice and as noted.
Hi Tish, Thank you for sharing your feedback. We’re very sorry to hear that your experience did not fully meet your expectations. We understand how frustrating it must have been to receive your order later than the estimated delivery date and to receive multiple duplicate email updates that did not provide clear delivery information. We also understand your disappointment with the gift box not being what you expected. At the same time, we truly appreciate your kind words about the product itself and are glad to hear that you were pleased with it. Please accept our sincere apologies for the inconvenience caused. We would appreciate the opportunity to review your order and assist you further. Please submit a support ticket using the link below so our team can review your order details and address your concerns: Submit a Support Ticket: https://portal.upmerce.co/sb/submit Once we receive your ticket, our support team will review the information and follow up with you as soon as possible. We truly appreciate your feedback and apologize again for your experience.
Didn’t receive my order prior to Father’s Day and I ordered in enough time to receive it.
Hi Nadine, Thank you for sharing your feedback. We’re very sorry to hear that your order did not arrive before Father's Day despite being placed in what you believed was enough time. We understand how disappointing it must have been to miss such an important occasion, and we sincerely apologize for the delay and the inconvenience this caused. Please accept our sincere apologies for not meeting your expectations. We would like to let you know that we have received your information and feedback. Our team will review your order and the shipping timeline carefully as we continue working to improve our service and delivery experience. We truly appreciate your patience and apologize again for your experience.
I absolutely love my Sister bag that I was able to gift to my two sisters. They loved the personalization.
I wasn’t happy to get this shirt as my son and said this is purple. He doesn’t want to wear it. He want the Navy Blue that look like real true blue shirt.
Hi Charlisa, Thank you for sharing your feedback. We’re very sorry to hear that the shirt did not meet your expectations. We understand how disappointing it must be that the color of the shirt was different from what you expected, especially since your son was hoping for a true navy blue shirt. We sincerely apologize for the inconvenience and understand how important it is for the product to match the images shown. We would appreciate the opportunity to review your order and assist you further. Please submit a support ticket using the link below and, if possible, include photos of the shirt you received so our team can investigate the color discrepancy: Submit a Support Ticket: https://portal.upmerce.co/sb/submit Once we receive your ticket, our support team will review the information and follow up with you as soon as possible. We truly appreciate your feedback and apologize again for your experience.
Hi Net Atk, Thank you for sharing your feedback. We’re very sorry to hear that the product did not meet your expectations. We understand how disappointing it must be to receive an item with material and stitching quality that falls short of what you expected. We sincerely apologize for the frustration and inconvenience this has caused. We would appreciate the opportunity to review your order and assist you further. Please submit a support ticket using the link below and, if possible, include photos of the item you received so our team can investigate the quality concerns: Submit a Support Ticket: https://portal.upmerce.co/sb/submit Once we receive your ticket, our support team will review the information and follow up with you as soon as possible. We truly appreciate your feedback and apologize again for your experience.
I bought pendant for a friend. She said, "My Mama", and cried. She loved it.
It took entirely too long to receive my merchandise. I had to go purchase a different item for Father's Day to give to my Fiancé out of fear we would have nothing to give him since the notification to advise the item I ordered would be delivered came moments "After" it was delivered. By then I had already spent bill money on an alternate gift
Hi Kashawn, Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been. We sincerely apologize that your order took longer than expected to arrive and that the delivery notification was received only after the package had already been delivered. We understand how stressful it was to purchase an alternative Father's Day gift because you were concerned your original order would not arrive in time. Please accept our sincere apologies for the inconvenience and the additional expense this caused. We would appreciate the opportunity to review your order and assist you further. Please submit a support ticket using the link below and include your order details so our team can investigate the shipping timeline and provide appropriate assistance: Submit a Support Ticket: https://portal.upmerce.co/sb/submit Once we receive your ticket, our support team will review the information and follow up with you as soon as possible. We truly appreciate your feedback and apologize again for your experience.
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