For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Shopping & Fashion

Sistabag

ClaimedCollecting reviews

106 reviews

3.4106 reviews
Write a review

About Sistabag

Data updated
Website
sistabag.com
Category
Shopping & Fashion
Location
United States
Status
Unclaimed
Last 12 months
106 reviews
Replies to negative
100% (39/39)
Do you own Sistabag? Claim this profile for free and start replying to reviews.

About this business

Welcome to Sistabag - where the rich tapestry of African and Black culture gracefully intertwines with the art of luxurious, personalized leather handbags. Born from a hobby and nurtured into a flourishing business by our founder, Michelle, a dedicated Nigerian American, Sistabag stands as a testament to the strength, beauty, and resilience embedded within every woman.Sistabag blossomed in the quaint city of Boulder, Colorado, where Michelle began crafting handmade leather bags in her garage, each stitch imbued with her admiration for her African heritage and the diverse beauty of Black women. Her passion and remarkable designs soon captivated the attention of friends and creatives from various races and countries, all of whom shared a common aspiration: to elevate and celebrate Black and African cultures through unique, quality handbags.Today, Sistabag is a harmonious confluence of global efforts, a team that spans continents, each member bringing a piece of their world, expertise, and love for rich, cultural expressions into our creations. Our handbags aren’t just accessories; they’re a vibrant declaration of pride, unity, and a celebration of diverse beauty, all carefully crafted with finesse, and tailored to reflect the wearer’s personality and style.At the heart of Sistabag, each handbag is a canvas, painted with vibrant colors, bold patterns, and detailed with intricate designs, echoing traditional African prints and contemporary motifs that narrate the diverse stories of our community. Each creation is also adorned with uplifting and inspirational quotes, embedding messages of strength, resilience, and boundless potential within every carry.Navigating the complexities of a global business, Sistabag prioritizes accessibility and affordability without compromising on quality. That's why, akin to widely recognized brands like Apple, our manufacturing process is based in China. This strategic decision allows us to harness cost-effective production while still adhering to our uncompromising standards of quality through rigorous inspection and quality assurance practices. Every Sistabag handbag, though crafted miles away, is imbued with the spirit and quality promised by our brand.It’s essential to clarify that while Sistabag has roots in the United States, our branches spread globally, with every part of our international team playing a crucial role in bringing our handbags to life. From design to production, customer service to quality checks, our team members across the world contribute to the excellence we stand for, ensuring that every Sistabag aligns perfectly with our values and your expectations.When you choose Sistabag, you become a cherished member of a vibrant, global community that incessantly celebrates and supports the diverse beauty, history, and accomplishments of African American women. You’re not merely purchasing a handbag; you’re embracing your rich heritage and connecting with a worldwide network of individuals who are bound by shared experiences, dreams, and aspirations.Thank you for choosing Sistabag. Your journey, laced with the elegance of your heritage and the strength of unity, is as much ours as it is yours. Together, let’s continue to redefine, express, and celebrate what it means to be a confident, empowered Black woman in a connected world.

Written by the business, not verified by us.

Is Sistabag legit?

Sistabag (sistabag.com) has a 3.4 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 32% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.

What reviewers say

AI generated

Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the creative designs, beautiful details, and wonderful craftsmanship of the personalized products such as custom purses and clothing. People also appreciate the helpful communication and dedicated support team when asking questions about their package tracking. Though some customers experienced frustrating delivery delays and received their purchases long after special occasions like Father's Day. A few other people also felt that certain items did not fit correctly or featured unexpected material quality issues. Additionally, some reviewers mentioned difficulties with tracking packages and getting clear updates from support teams.

Auto-generated from all reviews of this business. For reference only.

What people say

TRASH THIS WAS HORRIFIC

TRASH THIS WAS HORRIFIC. YOU GUYS OWE ME MY MONEY BACK. CRACKED COVER. THIS ISN'T A BLACK OWN COMPANY. THEY TRYING TO MAKE IT LOOK LIKE THAT SO WE CAN PURCHASE THINGS. WE ARE NOT DOING THAT I DIDN'T KNOW UNTIL I TRIED TO FIND OUT WHO THEY WERE AND WHERE MY STUFF WAS COMING FROM. OF COURSE CHINA.

Reply from Sistabag2026-06-26

Hi Lovely Lisa, Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how disappointed and frustrated you are. We sincerely apologize that the item you received arrived with a cracked cover and did not meet your expectations. We understand how upsetting this must be, especially when the product quality falls short of what you anticipated. We would appreciate the opportunity to review your order and assist you further. Please submit a support ticket using the link below and include your order details along with photos of the damaged item so our team can investigate your case thoroughly and review the available resolution options. Submit a Support Ticket: https://portal.upmerce.co/sb/submit Once we receive your ticket, our support team will review the information and follow up with you as soon as possible. We truly appreciate your feedback and apologize again for your experience.

Disappointed

I don't like how you all left the lines. In our faces, like you all just copied us, Ior traced us. I don't care for that. That don't look right. I don't like it, but I will keep the shirt. I mean our faces are on it so I can't send it back.

Reply from Sistabag2026-06-26

Hi Carolyn, Thank you for sharing your feedback. We’re very sorry to hear that the design did not meet your expectations. We understand how disappointing it must be when the artwork, especially the facial details, does not look the way you envisioned. We appreciate you letting us know your concerns about the outline effect, and we’re sorry that the final result was not what you had hoped for. Please accept our sincere apologies for the disappointment caused. We would like to let you know that we have received your information and feedback. Our team will review your comments carefully as we continue working to improve the quality and accuracy of our personalized designs. We truly appreciate your feedback and apologize again for your experience.

I ordered a glass that cant be washed…

I ordered a glass that cant be washed in hot water, because the design might peel. Thats BS. So I paid 32.00 for a glass that cant be used. On your website you make it look like it's 2 glasses for 31.95. I will never order from sistabag again. All you had to seal the glass. So the designs wouldn't come off

Reply from Sistabag2026-06-25

Hi Ebony, Thank you for sharing your feedback. We’re very sorry to hear that the product did not meet your expectations. We understand how frustrating and disappointing it must be to receive an item with care instructions that limit how you can use it, especially when you expected a more durable finish. We also understand your concerns regarding the product presentation and the value you expected from your purchase. Please accept our sincere apologies for the inconvenience and disappointment caused. We would like to let you know that we have received your information and feedback. Our team will review your concerns carefully, including the product durability and presentation, as we continue working to improve our products and customer experience. We truly appreciate your feedback and apologize again for your experience.

I’ve never received my package!

I’ve never received my package! I’m very disappointed and annoyed!!!

Reply from Sistabag2026-06-25

Hi Valerie, Thank you for sharing your feedback. We’re very sorry to hear that you have not received your package. We understand how disappointing and frustrating this situation must be, especially after waiting for your order and not receiving the item you purchased. Please accept our sincere apologies for the inconvenience caused. We would appreciate the opportunity to review your case and assist you further. Please submit a support ticket using the link below and include your order details so our team can investigate the shipment status and provide you with an update: Submit a Support Ticket: https://portal.upmerce.co/sb/submit Once we receive your ticket, our support team will review the information and follow up with you as soon as possible. We truly appreciate your patience and apologize again for your experience.

Sistabag greatly appreciate u

I can't say enough about Sistabag. I truly was a wreck at one point bc I didn't realize that some items I'd ordered were shipping from overseas, also shipping from other companies and I'd panic bc I wasn't giving enough time for packages to arrive. Well, they were awesome. Sistabag worked tiresome in tracking packages for me, they stayed in constant contact & making sure I was fully aware & updated. They're truly a WONDERFULLY SUPERIFIC company. Not only that the ppl were pleasurable every single time. Nothing FAKE about their customer service. Thanks again for caring enough to make sure I as a customer were satisfied. Will continue to shop their company & recommend them to anyone looking for different products for family and friends.

I ordered my purchase a week prior to…

I ordered my purchase a week prior to Mother’s Day (05/05/2026) and it didn’t ship until May 20th. I requested a refund prior to shipping, but instead of refunding me, they shipped it anyway. The second week of June, I received a delivery notice, but my package never arrived. I’ve contacted them multiple times for a refund, and no one has responded to me.

Reply from Sistabag2026-06-24

Hi Joy, Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating and disappointing this situation must be. We sincerely apologize for the delay in processing your order, the concern regarding your refund request, and the fact that you did not receive the package despite receiving a delivery notification. We also regret that you have not received a response to your recent inquiries. Please accept our sincere apologies for the inconvenience caused. We would like to let you know that we have received your information and feedback. Our team will review your case carefully, including the order timeline, delivery status, and previous communications, and will follow up with you as soon as possible regarding a resolution. We truly appreciate your patience and apologize again for your experience.

My order was supposed to arrive by…

My order was supposed to arrive by Father’s Day; it still hasn’t been received

Reply from Sistabag2026-06-23

Hi LJ, Thank you for sharing your feedback. We’re very sorry to hear that your order has not yet arrived as expected. We understand how disappointing it is when a gift intended for Father’s Day does not arrive in time for the occasion, and we sincerely apologize for the inconvenience caused. To help us review your order and provide you with an update, please submit a support ticket using the link below and include your order details: Submit a Support Ticket: https://portal.upmerce.co/sb/submit Once we receive your ticket, our support team will investigate the shipment status and follow up with you as soon as possible. We truly appreciate your patience and apologize again for your experience.

People also looked at