My wife loved the purse and wallet
My wife loved the purse and wallet. Great quality and will definitely be making future purchases.
About Sistabag
Data updated- Website
- sistabag.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 106 reviews
- Replies to negative
- 100% (39/39)
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About this business
Welcome to Sistabag - where the rich tapestry of African and Black culture gracefully intertwines with the art of luxurious, personalized leather handbags. Born from a hobby and nurtured into a flourishing business by our founder, Michelle, a dedicated Nigerian American, Sistabag stands as a testament to the strength, beauty, and resilience embedded within every woman.Sistabag blossomed in the quaint city of Boulder, Colorado, where Michelle began crafting handmade leather bags in her garage, each stitch imbued with her admiration for her African heritage and the diverse beauty of Black women. Her passion and remarkable designs soon captivated the attention of friends and creatives from various races and countries, all of whom shared a common aspiration: to elevate and celebrate Black and African cultures through unique, quality handbags.Today, Sistabag is a harmonious confluence of global efforts, a team that spans continents, each member bringing a piece of their world, expertise, and love for rich, cultural expressions into our creations. Our handbags aren’t just accessories; they’re a vibrant declaration of pride, unity, and a celebration of diverse beauty, all carefully crafted with finesse, and tailored to reflect the wearer’s personality and style.At the heart of Sistabag, each handbag is a canvas, painted with vibrant colors, bold patterns, and detailed with intricate designs, echoing traditional African prints and contemporary motifs that narrate the diverse stories of our community. Each creation is also adorned with uplifting and inspirational quotes, embedding messages of strength, resilience, and boundless potential within every carry.Navigating the complexities of a global business, Sistabag prioritizes accessibility and affordability without compromising on quality. That's why, akin to widely recognized brands like Apple, our manufacturing process is based in China. This strategic decision allows us to harness cost-effective production while still adhering to our uncompromising standards of quality through rigorous inspection and quality assurance practices. Every Sistabag handbag, though crafted miles away, is imbued with the spirit and quality promised by our brand.It’s essential to clarify that while Sistabag has roots in the United States, our branches spread globally, with every part of our international team playing a crucial role in bringing our handbags to life. From design to production, customer service to quality checks, our team members across the world contribute to the excellence we stand for, ensuring that every Sistabag aligns perfectly with our values and your expectations.When you choose Sistabag, you become a cherished member of a vibrant, global community that incessantly celebrates and supports the diverse beauty, history, and accomplishments of African American women. You’re not merely purchasing a handbag; you’re embracing your rich heritage and connecting with a worldwide network of individuals who are bound by shared experiences, dreams, and aspirations.Thank you for choosing Sistabag. Your journey, laced with the elegance of your heritage and the strength of unity, is as much ours as it is yours. Together, let’s continue to redefine, express, and celebrate what it means to be a confident, empowered Black woman in a connected world.
Written by the business, not verified by us.Is Sistabag legit?
Sistabag (sistabag.com) has a 3.4 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 32% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently praise the creative designs, beautiful details, and wonderful craftsmanship of the personalized products such as custom purses and clothing. People also appreciate the helpful communication and dedicated support team when asking questions about their package tracking. Though some customers experienced frustrating delivery delays and received their purchases long after special occasions like Father's Day. A few other people also felt that certain items did not fit correctly or featured unexpected material quality issues. Additionally, some reviewers mentioned difficulties with tracking packages and getting clear updates from support teams.
Auto-generated from all reviews of this business. For reference only.What people say
I love my bags and get a lot of love…
I love my bags and get a lot of love with it. So I had to get my mom one for her birthday and then my husband is now getting one for his mom for Her birthday.
Ordered a Father's Day gift in May…
Ordered a Father's Day gift in May never received it was told that it was shipped them was told that it was delivered July came and they were still saying it was delivered went back and forth forever before I was refunded .I never expected this from the company bad communication and I will never order again
Reply from Sistabag2026-07-09
Hi Sweet P, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment this situation has caused. We'd like the opportunity to review your case and better understand what happened. Could you please submit a support ticket using the link below and include your order number along with the link to your Trustpilot review? Submit a ticket: https://portal.upmerce.co/sb/submit Once we receive your ticket, our support team will carefully review your case and investigate your experience to help address your concerns as thoroughly as possible. Thank you for your patience, and we appreciate your feedback.
I never received my package
Reply from Sistabag2026-07-07
Hi Diana, Thank you for taking the time to share your feedback. We're truly sorry to hear that you never received your package and sincerely apologize for the frustration and inconvenience this has caused. We have received your feedback, and our team will review your case and do our best to assist you as soon as possible. We appreciate your patience while we look into this matter. Thank you for bringing this to our attention. We truly appreciate your feedback.
My package was purchased in May took…
My package was purchased in May took over a month . Then in June 29 says delivered reached out to them no help at all . They use a shipping company that I have never heard of before SDH . So know I’m dealing with the post office. So long story short Dad never received his father’s Day plaque. I would never purchased from sista bags again
Reply from Sistabag2026-07-06
Hi Donyelle, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and sincerely apologize for the frustration caused by the delivery delay and the missing Father's Day plaque. We have received your feedback and understand how disappointing this must have been, especially since the gift never reached your dad. Your concerns have been noted, and our team will review the matter and do our best to assist you as soon as possible. Thank you for your patience and understanding. We truly appreciate your feedback.
I placed an order on May 16 for a…
I placed an order on May 16 for a graduation bear. To date, I still have not received the order. I have sent several emails advising that I did not receive the product. The tracking number from the shipper has not helped me track the product at all. The seller has reached out to me in emails but I feel like I am being given the runaround. Not a good experience.
Reply from Sistabag2026-07-04
Hi Cathy, Thank you for taking the time to share your feedback. We're truly sorry to hear that you have not received your graduation bear and sincerely apologize for the frustration and inconvenience this has caused. We'd like the opportunity to investigate your case further and work toward a resolution. Could you please submit a support ticket using the link below and include your order number, tracking number, and the link to your Trustpilot review? Submit a ticket: https://portal.upmerce.co/sb/submit Once we receive your ticket, our support team will carefully review your case, investigate the delivery issue, and get back to you as soon as possible with the best available solution. Thank you for your patience, and we appreciate the opportunity to assist you.
Delivered on the front street.
Delivered on the front street.. I wasn't home so did not receive my item.. NO REFUND OR REPLACEMENT OFFERED..
Reply from Sistabag2026-07-06
Hi Andrea, Thank you for taking the time to share your feedback. We're truly sorry to hear that your package was delivered to the wrong location and that you did not receive your order. We have received your feedback and sincerely apologize for the frustration and inconvenience this has caused. Your concerns have been noted, and our team will review the matter and do our best to assist you as soon as possible. Thank you for your patience and understanding. We truly appreciate your feedback.
Beautiful thanks came on time thanks
Never received item bad customer service
Reply from Sistabag2026-07-04
Hi Tavius, Thank you for taking the time to share your feedback. We're truly sorry to hear that you did not receive your order and that you were disappointed with our customer service. We have received your feedback and sincerely apologize for the inconvenience this has caused. Your concerns have been noted, and our team will review the matter and do our best to assist you as soon as possible. Thank you for your patience and understanding. We truly appreciate your feedback.
I bought my wife a necklace and a phone…
I bought my wife a necklace and a phone case with a picture of her mother and she absolutely adores them both thanks for some excellent creativity
I placed two others with sista bag and…
I placed two others with sista bag and i only recieved one of my orders. The customer service is terrible.Nobody is responding to me. This is the second time that my order has been messed up. I have submitted tickets asking for a refund and emails as well. Its been weeks that I've been trying to get my refund back...
Reply from Sistabag2026-07-01
Hi Angel, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and sincerely apologize for the frustration caused by your missing order and the delay in resolving your refund request. We have received your feedback and understand your concerns. We sincerely regret that this has been your experience, especially after you've already submitted support tickets and emails regarding the issue. Your comments have been noted and will be shared with the appropriate team as we continue working to improve our service and customer support. Thank you for your patience and for bringing this to our attention. We truly appreciate your feedback.
Happy client
I have purchased several different purses for myself, family members and friends. Love giving gifts and these SistaBag are the perfect gift.
You have very nice things but what I…
You have very nice things but what I order did not look like the picture I saw online. My husband did like his father day shirt but I got it after father day. I do thank you he put his father day sign on his desk at his office.
Awesome job on my Mother's purse
Awesome job on my Mother's purse. It's was her 80th Birthday. Now everyone at church wants a bag with their pictures 📸 on it. 👍👍 Thanks for making her Special Day - SPECIAL 😊
DISAPPOINTED
Started off great with the company, until I didn’t receive 2 packages by Father’s that were ordered in May. Reached out to the company and showed them that it stated were delivered at 2 different times. Instead of being assisted I was informed on where I can look. This company is a Rip Off. sent 2 packages on time and kept 2. WOULD NOT RECOMMEND ORDERING FROM THIS COMPANY.
Reply from Sistabag2026-07-02
Hi Stacey, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and sincerely apologize for the frustration caused by the missing packages and the support you received. We'd like the opportunity to investigate your case and work toward a resolution. Could you please submit a support ticket using the link below and include your order number along with the link to your Trustpilot review? Submit a ticket: https://portal.upmerce.co/sb/submit Once we receive your ticket, our support team will carefully review what happened with your two missing packages and get back to you as soon as possible with the best available solution. Thank you for your patience, and we appreciate the opportunity to assist you.
I ordered two items from this place and…
I ordered two items from this place and one of my items was a custom glass and you couldn’t even see the happy Father’s Day on it, and my other item I never received. I sent out emails to no little help I was told to reach out to the courier which I did with no response, I requested a refund didn’t get a response. I gave them 1 stars because they do have nice things on the site but I would never order from them again.
Reply from Sistabag2026-07-02
Hi Ebony, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and sincerely apologize for the disappointment caused by the personalized glass and the missing item. We understand that you were previously asked to provide photos, and we appreciate your cooperation. However, we haven't received a response from you yet. If you're still experiencing this issue, we'd be happy to continue assisting you. Please reply to your existing support ticket with the requested photos (if you haven't already) or any additional information, and our support team will review your case and work toward a resolution as soon as possible. Thank you for your patience, and we look forward to hearing from you.
The bags are amazing
I bought two purses. One for my mom and one for me. I am very pleased at how both purses were made. My mom told me she loved hers. The purses have great quality and are beautiful. Thank you!
It was a awesome personal Father’s Day…
It was a awesome personal Father’s Day gift
If I could give Sistabag a negative 5 I…
If I could give Sistabag a negative 5 I would. I ordered my package the last week of April. The first time it said delivered it went to Hawaii. I live in NC. I contacted then through email because that's their only means of communication. The package was then supposedly being delivered to the correct address. The package didn't come until JUNE 18TH! and went to the wrong address and the person I sent it to according to the USPS wasn't the name or address wasn't correct!! Worst experience I've ever had. I wouldn't recommend this company to my worst enemy.
Reply from Sistabag2026-07-01
Hi Dewayne, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and sincerely apologize for the frustration and inconvenience this situation has caused. We understand how disappointing it must have been to experience multiple delivery issues, the long delay, and ultimately have the package sent to the wrong address. This is certainly not the experience we want our customers to have. We'd like the opportunity to investigate your case further and work toward a resolution. Could you please submit a support ticket using the link below and include your order number along with the link to your Trustpilot review? Submit a ticket: https://portal.upmerce.co/sb/submit Once we receive your ticket, our support team will carefully review your case and get back to you as soon as possible. We appreciate your patience and the opportunity to make this right.
Poor Quality
The product I received was extremely poor quality. My suggestion would be to not purchase anything from this company. What was offered is not what I received.
Reply from Sistabag2026-06-30
Hi Karen, Thank you for sharing your feedback. We’re very sorry to hear that the product you received did not meet your expectations. We understand how disappointing it must be to receive an item that feels significantly different from what was advertised. We sincerely apologize for the frustration and disappointment this has caused. Please rest assured that we have received your information and feedback. Our team will carefully review your concerns regarding the product quality and appearance as we continue working to improve our products and customer experience. We truly appreciate you taking the time to share your experience, and we apologize again for the inconvenience.
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