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Shopping & Fashion

Sistabag

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106 reviews

3.4106 reviews
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About Sistabag

Data updated
Website
sistabag.com
Category
Shopping & Fashion
Location
United States
Status
Unclaimed
Last 12 months
106 reviews
Replies to negative
100% (39/39)
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About this business

Welcome to Sistabag - where the rich tapestry of African and Black culture gracefully intertwines with the art of luxurious, personalized leather handbags. Born from a hobby and nurtured into a flourishing business by our founder, Michelle, a dedicated Nigerian American, Sistabag stands as a testament to the strength, beauty, and resilience embedded within every woman.Sistabag blossomed in the quaint city of Boulder, Colorado, where Michelle began crafting handmade leather bags in her garage, each stitch imbued with her admiration for her African heritage and the diverse beauty of Black women. Her passion and remarkable designs soon captivated the attention of friends and creatives from various races and countries, all of whom shared a common aspiration: to elevate and celebrate Black and African cultures through unique, quality handbags.Today, Sistabag is a harmonious confluence of global efforts, a team that spans continents, each member bringing a piece of their world, expertise, and love for rich, cultural expressions into our creations. Our handbags aren’t just accessories; they’re a vibrant declaration of pride, unity, and a celebration of diverse beauty, all carefully crafted with finesse, and tailored to reflect the wearer’s personality and style.At the heart of Sistabag, each handbag is a canvas, painted with vibrant colors, bold patterns, and detailed with intricate designs, echoing traditional African prints and contemporary motifs that narrate the diverse stories of our community. Each creation is also adorned with uplifting and inspirational quotes, embedding messages of strength, resilience, and boundless potential within every carry.Navigating the complexities of a global business, Sistabag prioritizes accessibility and affordability without compromising on quality. That's why, akin to widely recognized brands like Apple, our manufacturing process is based in China. This strategic decision allows us to harness cost-effective production while still adhering to our uncompromising standards of quality through rigorous inspection and quality assurance practices. Every Sistabag handbag, though crafted miles away, is imbued with the spirit and quality promised by our brand.It’s essential to clarify that while Sistabag has roots in the United States, our branches spread globally, with every part of our international team playing a crucial role in bringing our handbags to life. From design to production, customer service to quality checks, our team members across the world contribute to the excellence we stand for, ensuring that every Sistabag aligns perfectly with our values and your expectations.When you choose Sistabag, you become a cherished member of a vibrant, global community that incessantly celebrates and supports the diverse beauty, history, and accomplishments of African American women. You’re not merely purchasing a handbag; you’re embracing your rich heritage and connecting with a worldwide network of individuals who are bound by shared experiences, dreams, and aspirations.Thank you for choosing Sistabag. Your journey, laced with the elegance of your heritage and the strength of unity, is as much ours as it is yours. Together, let’s continue to redefine, express, and celebrate what it means to be a confident, empowered Black woman in a connected world.

Written by the business, not verified by us.

Is Sistabag legit?

Sistabag (sistabag.com) has a 3.4 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 32% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.

What reviewers say

AI generated

Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the creative designs, beautiful details, and wonderful craftsmanship of the personalized products such as custom purses and clothing. People also appreciate the helpful communication and dedicated support team when asking questions about their package tracking. Though some customers experienced frustrating delivery delays and received their purchases long after special occasions like Father's Day. A few other people also felt that certain items did not fit correctly or featured unexpected material quality issues. Additionally, some reviewers mentioned difficulties with tracking packages and getting clear updates from support teams.

Auto-generated from all reviews of this business. For reference only.

What people say

Fulfillment took way too long

Fulfillment took way too long. I hope this is NOT a reoccurring thing. I would like to continue my patronage.

Reply from Sistabag2026-07-29

Hi Eddie, Thank you for taking the time to share your feedback. We're truly sorry to hear that your order took longer than expected to arrive and sincerely apologize for the inconvenience this caused. We have received your feedback and want to assure you that our team is committed to improving both our processing and shipping experience. We appreciate your continued support and will do our best to assist you as quickly as possible should you need any further help. Please keep an eye on your email for any updates. Thank you for your patience, understanding, and for giving us the opportunity to serve you. We truly value your continued patronage.

I LOVE CUSTOM ITEMS

I LOVE CUSTOM ITEMS. I have received 4 of the 5 items so far. Overall I'm pleased and would possibly order more items. It has took 1 to about 2 to 2.5 weeks to get all my items so far as they arrive at different times. They are not good at thoroughly responding to emails I noticed. They avoid responding to issues. I have an issue with a rug I bought it is cute but it is not as pictured how it is on their website. The quality and craftsmanship are in question. Trying to get help. Will update this depending on how matter is handled.

SCAMMERS ALERT…….

They are the worst order a zodiac dress for my birthday the beginning of July mind my birthday is at the end of July I been emailing them about my dress they at one point I ask them for my refund because at this point my birthday was approaching and I didn’t want the dress anymore because I was running out of time and the keep refusing to give me back my money so I lost 60 dollars no dress and I had to spend another 60 for a new outfit at this point the take longer than SHEIN please don’t waste your time and order I would advise you to just order somewhere else they are worst than China at this point or maybe they are in china I’m beyond piss. DONT ORDER RUNNNNN SCAMMERS……

Reply from Sistabag2026-07-26

Hi Terry-Ann, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment this situation has caused. We understand how upsetting it must have been to miss the occasion you ordered the dress for and to feel that your concerns were not resolved. We'd like the opportunity to review your case and assist you further. Could you please submit a support ticket using the link below and include your order number along with the link to your Trustpilot review? Submit a ticket: https://portal.upmerce.co/sb/submit Once we receive your ticket, our support team will carefully investigate your case and get back to you as soon as possible with the best available solution. Thank you for your patience, and we appreciate the opportunity to assist you.

Awful never received the order

Awful never received the order. They want their money and not deliver goods. No follow up either

Reply from Sistabag2026-07-26

Hi, Thank you for taking the time to share your feedback. We're truly sorry to hear that you never received your order and sincerely apologize for the frustration and disappointment this has caused. We'd like the opportunity to investigate your case and assist you further. Could you please submit a support ticket using the link below and include your order number along with the link to your Trustpilot review? Submit a ticket: https://portal.upmerce.co/sb/submit Once we receive your ticket, our support team will carefully review your case and work to provide the best available solution as soon as possible. Thank you for your patience, and we appreciate the opportunity to assist you.

Amazing Customer Service

I ordered shirts and wanted present them to my wife for our upcoming wedding anniversary. I inquired about when they would arrive and was informed that my order wasn’t scheduled to be completed. I mentioned that I had hoped to have them for my anniversary. Well let me tell you my order arrived a week earlier than it was supposed to to and the product is amazing. Thank you so much. Your customer service went above and beyond. May God continue to bless you!

Prints are poor quality

I received my order in a fairly reasonable timeframe, however I order couples Tshirts. One shirt had quality coloring and the other looked faded and different colors. How can you have a picture on a shirt with two different colors that are supposed to match? I contact them and send a picture. The response - 10% refund on $65. I received $2.89!!! It was insulting to just get 10% but then to assume that I don’t know what 10% is, that’s ridiculous! DO NOT USE THIS COMPANY!

Reply from Sistabag2026-07-22

Hi Angela, Thank you for taking the time to share your feedback. We're truly sorry to hear that the matching T-shirts did not meet your expectations and that the colors were inconsistent. We also understand your disappointment with the resolution you received. We have received your feedback and sincerely apologize for the frustration this experience has caused. Please rest assured that our team is reviewing your case and will do our best to provide an appropriate solution. We'll be in touch as soon as possible, so please keep an eye on your email for further updates. Thank you for your patience and understanding. We truly appreciate your feedback.

I had an excellent experience

I had an excellent experience purchasing through Sistabag. From start to finish, the ordering process was smooth, professional, and efficient. My purchase order was handled promptly, communication was clear, and I appreciated the attention to detail throughout the process. It’s refreshing to work with a company that values customer service and follows through on its commitments. The quality of service exceeded my expectations, and I felt confident that my order was in good hands every step of the way. Thank you, Sistabag, for providing such a positive purchasing experience. I highly recommend your company to anyone looking for professionalism, reliability, and outstanding customer care. Keep up the excellent work!

WARNING.. DO NOT BUY FROM SISTABAG

WARNING. Please DO NOT order from this company .The video that is being shown on IG of the people on the T-shirts were made accurate (to persuade you to order) from what you will actually get when you receive your order. The photo that I uploaded, looked COMPLETELY DIFFERENT and it’s NO WAY the t-shirts can be worn. They made my husband’s hair with tight curls and his hair is straight and completely changed my facial features, along with giving me LIGHT BROWN HAIR that I NEVER worn in my life. They refuse to take accountability when I showed them the proof of the photo I uploaded and what they created on the t-shirts. PLEASE DO NOT WASTE YOUR MONEY because you WILL BE just as disappointed as my husband and I were… smdh

Reply from Sistabag2026-07-16

Hi Shivonne, Thank you for taking the time to share your feedback. We're truly sorry to hear that the personalized T-shirts did not meet your expectations and that the final design was different from the photo you submitted. We have received your feedback and sincerely apologize for the disappointment and frustration this experience has caused. Your concerns regarding the product quality, personalization accuracy, and your experience with our support team have been noted. Our team will carefully review your case and do our best to assist you as soon as possible. Thank you for your patience and understanding. We truly appreciate your feedback.

No Refunds, No Returns, No Exchanges and etc

I’ve sent a few emails so there is no need to comment here! Needless to say I lost money and y’all refuse to correct the error made on your part! Incident took place between 1 July and 14 July

Reply from Sistabag2026-07-16

Hi Marcus, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and sincerely apologize for the frustration this situation has caused. We'd like the opportunity to review your case thoroughly. Could you please submit a support ticket using the link below and include your order number along with the link to your Trustpilot review? If you've already contacted us by email, please include the email address you used so we can locate your previous correspondence more quickly. Submit a ticket: https://portal.upmerce.co/sb/submit Once we receive your ticket, our support team will carefully investigate your case and get back to you as soon as possible with the best available solution. Thank you for your patience, and we appreciate the opportunity to assist you.

Don't waste your time or money on this…

Don't waste your time or money on this company

Reply from Sistabag2026-07-15

Hi Lenore, Thank you for taking the time to share your feedback. We're truly sorry to hear that you're still waiting for your Father's Day order and sincerely apologize for the frustration this delay has caused. Please rest assured that we have received your feedback, and our team is reviewing your case. We understand how important this order is, and we'll do our best to assist you and provide an appropriate solution as soon as possible. Thank you for your patience and understanding. We truly appreciate your feedback.

I’m very disappointed

I’m very disappointed! I have reached out several times to get this resolved and all I hear is the issue is being investigated at the warehouse. This has been a very poor customer experience for me! I do Not recommend Sistabag!! Paid $85 for two poor printed T-shirts. I would love to post a photo. Let me kno if that’s possible!

Reply from Sistabag2026-07-11

Hi Lenore, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience has been disappointing. Please rest assured that we have received your feedback, and our team is reviewing your case. We understand your concerns and are committed to doing our best to assist you and provide an appropriate solution as soon as possible. Thank you for your patience and understanding. We truly appreciate your feedback.

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