Sistabag

Hi Lovely Lisa, Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how disappointed and frustrated you are. We sincerely apologize that the item you received arrived with a cracked cover and did not meet your expectations. We understand how upsetting this must be, especially when the product quality falls short of what you anticipated. We would appreciate the opportunity to review your order and assist you further. Please submit a support ticket using the link below and include your order details along with photos of the damaged item so our team can investigate your case thoroughly and review the available resolution options. Submit a Support Ticket: https://portal.upmerce.co/sb/submit Once we receive your ticket, our support team will review the information and follow up with you as soon as possible. We truly appreciate your feedback and apologize again for your experience.

Hi Carolyn, Thank you for sharing your feedback. We’re very sorry to hear that the design did not meet your expectations. We understand how disappointing it must be when the artwork, especially the facial details, does not look the way you envisioned. We appreciate you letting us know your concerns about the outline effect, and we’re sorry that the final result was not what you had hoped for. Please accept our sincere apologies for the disappointment caused. We would like to let you know that we have received your information and feedback. Our team will review your comments carefully as we continue working to improve the quality and accuracy of our personalized designs. We truly appreciate your feedback and apologize again for your experience.

Hi Ebony, Thank you for sharing your feedback. We’re very sorry to hear that the product did not meet your expectations. We understand how frustrating and disappointing it must be to receive an item with care instructions that limit how you can use it, especially when you expected a more durable finish. We also understand your concerns regarding the product presentation and the value you expected from your purchase. Please accept our sincere apologies for the inconvenience and disappointment caused. We would like to let you know that we have received your information and feedback. Our team will review your concerns carefully, including the product durability and presentation, as we continue working to improve our products and customer experience. We truly appreciate your feedback and apologize again for your experience.

Hi Valerie, Thank you for sharing your feedback. We’re very sorry to hear that you have not received your package. We understand how disappointing and frustrating this situation must be, especially after waiting for your order and not receiving the item you purchased. Please accept our sincere apologies for the inconvenience caused. We would appreciate the opportunity to review your case and assist you further. Please submit a support ticket using the link below and include your order details so our team can investigate the shipment status and provide you with an update: Submit a Support Ticket: https://portal.upmerce.co/sb/submit Once we receive your ticket, our support team will review the information and follow up with you as soon as possible. We truly appreciate your patience and apologize again for your experience.

Hi Joy, Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating and disappointing this situation must be. We sincerely apologize for the delay in processing your order, the concern regarding your refund request, and the fact that you did not receive the package despite receiving a delivery notification. We also regret that you have not received a response to your recent inquiries. Please accept our sincere apologies for the inconvenience caused. We would like to let you know that we have received your information and feedback. Our team will review your case carefully, including the order timeline, delivery status, and previous communications, and will follow up with you as soon as possible regarding a resolution. We truly appreciate your patience and apologize again for your experience.

Hi LJ, Thank you for sharing your feedback. We’re very sorry to hear that your order has not yet arrived as expected. We understand how disappointing it is when a gift intended for Father’s Day does not arrive in time for the occasion, and we sincerely apologize for the inconvenience caused. To help us review your order and provide you with an update, please submit a support ticket using the link below and include your order details: Submit a Support Ticket: https://portal.upmerce.co/sb/submit Once we receive your ticket, our support team will investigate the shipment status and follow up with you as soon as possible. We truly appreciate your patience and apologize again for your experience.