Was very unhappy with the customer…
Was very unhappy with the customer service trying to get an answer for 2 days, was then speaking to a guy (didnt get his name) in the birmingham branch and he was so helpful.
Skynet(skynet.com.my)在 OK.one 的综合评分为 1.4 分(满分 5 分),基于本站收录的 228 条用户评价,属于商业服务分类,口碑较差。88% 的评价为 1 星,差评比例偏高;商家尚未回复差评;近 12 个月新增 16 条。数据最后更新于 2026-10-25。
Was very unhappy with the customer service trying to get an answer for 2 days, was then speaking to a guy (didnt get his name) in the birmingham branch and he was so helpful.
- No e-mail saying delivery is on the way; - Not home when they came, no note in my mailbox; - Did get a e-mail to reschedule delivery. E-mail looked very unprofessional, so at first I mistook it for a phishing mail. - Found out during rescheduling my home address was incomplete in their system, but couldn't change it; - Only place to pick up package is in Amsterdam, no other places offered; - No confirmation of my rescheduled delivery date and time; - Rescheduled to a date and time I knew I would be home, they never came; - Tracking info showed me a total of six days where my package was 'on the way' but then rescheduled to next working day due to 'unforeseen circumstances' with no other explanation whatsoever. - Apart from the 'not home, please reschule' e-mail, I never received any form of communication saying my package was on the way or delayed and rescheduled to the next working day. + Delivery guy was so nice to call me on my phone when he couldn't find my home due to my address being incomplete in their system. So big plus for the delivery guy. + Webshop provided me with a tracking number, so I was able to see where my package was. I'm not sure if I'll order from a webshop again that uses Skynet as a delivery service. Biggest problems for me were that they didn't show up on the chosen rescheduled delivery date and time, and the constant delay due to unforeseen circumstances which made delivery take a week longer.
Bad experience!! The item which was to be delivered in 5 days, took more than 15 days. I don't recommend it for students who want to send their documents. Most often the huge delay in delivery will cause them to miss the due dates.
Absolute garbage but the manager was hot
shockingly improved received the parcels within 2 days and website is updated too (clearer and more concise)
I'm amending this as if you don't do the online mandatory 6 quid charge for any change or redelivery they call and arrange a redelivery date at no cost. This isn't available or even apparent on their website. There's a real issue with what their site seems to suggest but their service is actually better than that. So, have another, not so harsh, start Skynet. Please sort out what your site seems to suggest though. Terrible set up where, as recover, to change delivery date they charge you, to leave with neighbours they charge you, to leave in safe place, guess what, they charge you. Had they allowed free date changes they'd have saved money. A customer facing company that belongs in the last decade or century depending how harsh you're feeling. Really best avoided. Collection available - in... Hounslow. Really?
After ordering a delivery from a little known Eastern European company and seeing they use skynet I googled them as a courier and immediately panicked because the reviews were shocking, I was expecting to not get the package at all if I'm honest.....it turned up a day early so don't believe everything you read on here most people only write reviews when they are angry so it doesn't truly reflect the company. I'd recommend them highly
We have just started using them to handle our deliveries and they're superb. Service is best we've ever had, delivery is fast, communication great. Couldn't ask for more
共 228 条符合条件的评价