Chilipad by Sleepme

Thank you so much for such a fantastic review! We are thrilled to hear that the setup was a breeze and that every step of your experience exceeded your expectations. We truly appreciate your support and your recommendation. - Elizabeth with Chilipad by Sleepme

Hey Sara, We sincerely apologize for the delay and understand how frustrating this wait is, especially during the peak of Summer heat. Because we recently transitioned manufacturing to the US, complex logistical adjustments have pushed back our original delivery timelines. Our team is working to get your Chilipad 2.0 shipped as quickly as possible. You will receive an automated email with tracking information as soon as your order ships. We truly appreciate your patience as we work through these delays. - Elizabeth with Chilipad by Sleepme

Hey Rob, We sincerely apologize for the frustration and lack of communication regarding your order status. We know how difficult it is to sit in limbo waiting for an update, especially after almost a month. It looks like, since writing this review, you were able to connect with Taniza from our support team, and your order has also shipped. We hope the Chilipad helps you regulate your body's temperature at night and improves your sleep. - Elizabeth with Chilipad by Sleepme

Thank you so much for sharing your experience! We're thrilled to hear that keeping your Chilipad set to 55° is helping you beat the heat this Summer. We appreciate your support and can't wait to hear your thoughts on the heating features in the Winter. - Elizabeth with Chilipad by Sleepme

We sincerely apologize for the delay and the lack of communication regarding your order status. We know how frustrating it is to wait past an expected delivery timeframe. Because we recently transitioned our manufacturing to the US, we are experiencing some shipping delays. Our team is working hard to get back on track and fulfill orders as quickly as possible. Thank you for your patience while we work through these delays. - Elizabeth with Chilipad by Sleepme

Thank you so much for the 5-star review! Our team is dedicated to providing fast, thorough support whenever issues pop up, so we're thrilled we were able to get your remote and dock synced for you over the weekend. Thanks for being part of the Chilipad family and enjoying the new Chilipad 2.0. - Elizabeth with Chilipad by Sleepme

Thank you so much for taking the time to leave such a thoughtful 5-star review! Our customer support team works hard to make sure every question is handled quickly, kindly, and thoroughly, so hearing that your experience reflected that means the world to us. We're always here whenever you need us, and we appreciate you being part of the Chilipad family. - Elizabeth with Chilipad by Sleepme

Thank you so much for the 5-star review and for being part of our community since the very beginning. We love hearing that the setup was seamless and that you're loving the improvements to our newest sleep system. We design every upgrade with feedback from longtime users like you in mind. Knowing it's making a real difference in your sleep is the best news we could ask for. We appreciate your continued support and hope you enjoy your new setup. - Elizabeth with Chilipad by Sleepme

Thank you for your feedback. We apologize for the delay in getting your Chilipad 2.0 to you and for any frustration with our support process. Our team is working hard to ship every order as quickly as possible. Because we recently transitioned to US-based manufacturing, we are experiencing unexpected delays beyond our original shipping timelines. We take communication and fulfillment seriously. As soon as your order ships, you will receive an automated tracking email. We appreciate your patience as we work to get your Chilipad 2.0 to you as quickly as possible. - Elizabeth with Chilipad by Sleepme

Thank you so much for taking the time to write a review! We are so happy to hear that you love the Chilipad! - Elizabeth with Chilipad by Sleepme

Thank you for updating your review, and we appreciate the opportunity to clarify what happened. We sincerely apologize for the initial delay and frustration this caused. Looking through our records, we weren't able to locate any prior outreach before your review was posted, but as soon as we saw your feedback, our team created a ticket to ensure you were taken care of immediately. We take order fulfillment and customer communication very seriously, and we're always working to make sure our response times and shipping updates meet the high standards our customers expect. Thank you again for your patience while we resolved this for you. - Elizabeth with Chilipad by Sleepme

Thank you so much for being a loyal customer over the years! We truly appreciate your continued support. While we always hope your unit runs smoothly without a hitch, we're so glad your support team was able to get you the right kit and instructions to get your Chilipad Cube back up and running. Thank you for taking the time to share your experience! - Elizabeth with Chilipad by Sleepme

Thank you for sharing this feedback, and I am truly sorry for your experience. Having your July 12th estimated date pass with no shipping update is unacceptable, and you have every right to be frustrated. Paying for a product and being left in the dark is a terrible feeling. We recently launched the Chilipad 2.0 alongside a transition to US manufacturing to ensure top quality, but that is no excuse for a lack of communication while working through logistics delays. To make this right immediately, I have proactively created a support ticket using the email address on your account. A member of our support team will be reaching out to give you an update on your order and help resolve this for you. Thank you for your patience while we work to fix this for you. - Elizabeth with Chilipad by Sleepme

Thank you so much for the fantastic 5-star review! We are happy to hear that you've been loving your Chilipad over the last two years. Thank you for being a part of the family! - Elizabeth with Chilipad by Sleepme

Hey Luis, I'm sorry for the confusion. In the purchase confirmation email you received, it indicated that your estimated shipping date was August 5th. Once your Chilipad 2.0 ships, you will receive an additional email with tracking information. If you need anything else, you can also reach our support team at [email protected]. - Elizabeth with Chilipad by Sleepme

Thanks so much for taking the time to write a review! We can't wait for you to receive your Chilipad 2.0! - Elizabeth with Chilipad by Sleepme

Thank you for sharing your feedback.  We want to apologize for the delay in getting your Chilipad 2.0 and for any frustration this caused. We launched the Chilipad 2.0 in mid-May with immense demand, alongside a proud transition to manufacturing here in the USA. While your order was estimated to ship on July 1st, logistical delays pushed your ship date to July 15th. While a two-week delay during a major product launch is never our goal, our team worked diligently to get your order dispatched as quickly as possible. We apologize for the gap between the initial automated notice and final tracking delivery, and we are actively refining our notification system to keep customers better updated in real-time. We can confirm your order has officially shipped, and we genuinely hope you love the Chilipad 2.0 once it arrives. If you need any assistance setting it up, please don't hesitate to reach out to our support team.

Thank you so much for the wonderful review! We are absolutely thrilled to hear that your system is delivering on its promises and making a tremendous difference in your sleep quality. - Elizabeth with Chilipad by Sleepme

Thank you so much for the fantastic recommendation! We are thrilled to hear that the system has made such a huge difference and put an end to the tossing and turning. Finding that perfect temperature sweet spot makes all the difference for a restorative night's rest. - Elizabeth with Chilipad by Sleepme

Thank you for the review! We are so glad to hear that ordering was easy, and we can’t wait for you to experience your new sleep system. We appreciate your patience with the shipping speed, as our team is working hard to get every order out as quickly and safely as possible. You should receive a tracking link via email as soon as it ships so you can follow it right to your door. We're excited for you to get a great night's sleep soon! - Elizabeth with Chilipad by Sleepme