Chilipad by Sleepme

Thank you for your review. While we always attempt to troubleshoot water-based thermal tech to help customers avoid the hassle of shipping, we understand your frustration when the steps didn't work for your units. Customer satisfaction is incredibly important to us, which is why our team approved and processed a full refund for you, despite your units being well outside of our standard return policy window. We appreciate your patience through the process and are glad we could provide a full resolution for you.

Thank you for reaching out, and I sincerely apologize for the delay with your Chilipad 2.0 order. I completely understand your frustration regarding the timeline. We are currently experiencing an unexpected delay at our warehouse, but please be assured that our team is working incredibly hard to get your order processed and out the door as quickly as possible. We truly appreciate your patience and understanding as we work through this. As soon as your order is fulfilled and ships, a tracking number will be sent directly to your email so you can monitor its delivery. If you have any further questions or need direct updates in the meantime, please don't hesitate to reach out to our support team. - Elizabeth with Chilipad by Sleepme

Thank you for sharing your feedback, and we are so sorry for the frustration. Please email us directly at [email protected] so we can look into this for you. We would love to help you find the right model for your sleep needs and make sure you get the proper discount applied. We look forward to hearing from you. - Elizabeth with Chilipad by Sleepme

Thank you so much for taking the time to share such a detailed and thoughtful review! We are thrilled that you’re seeing such fantastic improvements in both how you feel and your overnight sleep metrics. We are also incredibly proud to hear that our customer service team took such great care of you and that our commitment to manufacturing right here in the USA resonates with you. Thank you for trusting us with your sleep and for sharing your journey with us. - Elizabeth with Chilipad by Sleepme

Thank you for taking the time to share your feedback. We are sincerely sorry for the delay in getting your order out to you and for the frustration of missing that initial shipping window. This is definitely not the seamless experience we want for our customers. We wanted to let you know that your order has now been fulfilled and is officially on its way to you. We truly hope that once your product arrives, it delivers the great experience you were looking forward to. If you need any assistance tracking your shipment, please feel free to reach out to us at [email protected]. - Elizabeth with Chilipad by Sleepme

We love hearing this! Thank you so much for sharing how much your sleep quality has improved. Sorry to hear the water sensor is giving you a bit of a false alarm sometimes! If that keeps happening, please reach out to us at [email protected] so our team can help you troubleshoot it quickly. We appreciate you and your recommendation! - Elizabeth with Chilipad by Sleepme

Thanks so much for the 5-star review! We're thrilled to hear you found it easy to navigate. - Elizabeth with Chilipad by Sleepme

I am so sorry to hear that both of your cubes have stopped working! That is definitely not the experience we want you to have. Please reach out to our support team directly at [email protected]. Looking forward to connecting with you and getting this sorted out. - Elizabeth with Chilipad by Sleepme

Hi Jon! Thank you so very much for taking the time to share such detailed and kind feedback! I will absolutely pass along your shout-out to Hugo! We also appreciate the constructive tip regarding the mobile display issues. Feedback like yours is incredibly valuable for our web development team. We hope your new Chilipad 2.0 brings you some much-needed relief during this brutal summer heat. We can't wait to hear your thoughts once you've had a chance to test it out! - Elizabeth with Chilipad by Sleepme

Hey Eddy, I apologize for the issues you've experienced with your Chilipad Dock Pro units. I understand how exhausting troubleshooting can be and want to ensure this is resolved. Our Customer Experience Team has already reached out via email with more information about the best next steps. Thank you for your patience. - Elizabeth with Chilipad by Sleepme

Thank you for sharing your experience over the last three years. We are incredibly glad to hear that the system provided you with relief during perimenopause, but we sincerely apologize for the damage caused by the leaks. We take feedback seriously. Over the last few generations of our products, we have actively redesigned our water reservoirs and connections specifically to improve durability and prevent leaks. We wish you the best of luck with your new setup and thank you again for your years with us. - Elizabeth with Chilipad by Sleepme

Thank you so much for taking the time to write a review. This is wonderful to hear! - Elizabeth with Chilipad by Sleepme

Thank you so much for the fantastic review! We are happy to hear that the Chilipad Cube is a total game changer for your sleep, and that our customer service team was able to take good care of you. We also love hearing that the payment plan helped make the system fit comfortably into your budget. - Elizabeth with Chilipad by Sleepme

Thank you for sharing your feedback, and we apologize for any frustration regarding your order status. We sent an email update on Monday afternoon to all Wave 6 customers. As we complete final preparations, Wave 6 orders are expected to start shipping late this week. You will receive an email with tracking information as soon as your order leaves our warehouse. Thank you so much for your patience, and we look forward to getting your Chilipad 2.0 to you! - Elizabeth with Chilipad by Sleepme

Thank you so much for sharing this! It is amazing to hear how the Chilipad is helping you manage the cortisol awakening response. Here is to many more nights of uninterrupted restorative sleep. - Elizabeth with Chilipad by Sleepme

Thank you for sharing your feedback, and we are so glad you are excited to try the unit! We truly hope it brings you some much-needed relief and comfort for your neck. After seeing your review, we wanted to make things right, so we went ahead and opened a support ticket on your behalf. One of our Customer Experience Agents will reach out soon. - Elizabeth with Chilipad by Sleepme

Thank you so much for the review! We are thrilled to hear you had such an awesome experience with our team. We also appreciate the high recommendation. - Elizabeth with Chilipad by Sleepme

We are incredibly honored by your loyalty. Thank you for making us such an essential part of your sleep! - Elizabeth with Chilipad by Sleepme

Thank you so much. We love hearing that you're enjoying your Chilipad Dock Pro. Keeping our customers taken care of with upgrades is exactly what we strive for. - Elizabeth with Chilipad by Sleepme

Thanks so much for taking the time to write a review. - Elizabeth with Chilipad by Sleepme