Chilipad by Sleepme

Thank you so much for sharing your story with us and for your incredible honesty. We completely understand why you felt burned in the past. You're right about our new philosophy. We want to make sure our products can be loved and repaired for years to come. Hearing that the cube is helping you find relief and better sleep during your treatments means the world to our team. Thank you for taking the time to write a review. We are honored to have you as part of the Chilipad family. - Elizabeth with Chilipad by Sleepme

We appreciate the feedback. We want your Ooler running smoothly and quietly. Since you recently purchased a repair kit, I've opened a support ticket on your behalf so our Customer Experience Team can connect with you and ensure everything is working properly. We appreciate your patience and feedback. - Elizabeth with Chilipad by Sleepme

Thank you so much for sharing your experience! We love that your Chilipad became an essential travel companion. Four years is a great run for a well-traveled unit! We are so glad our certified refurbished program could help you seamlessly replace it. Wishing you many more years of great sleep! - Elizabeth with Chilipad by Sleepme

Thank you so much for the fantastic review! We know your time is valuable, so we aim to make the process as seamless as possible. Thanks for choosing us, and please let us know if you need anything else. - Elizabeth with Chilipad by Sleepme

Thank you for bringing your concerns to our attention. We are sorry to hear that your experience did not meet expectations. That is not the standard we strive for. Our Customer Experience Manager has reached out to you in order to understand what happened and see how we can make this right. We value your feedback and appreciate the opportunity to fix it. - Elizabeth with Chilipad by Sleepme

We are happy to hear this! Menopause related night sweats are no joke, and we are thrilled that your Chilipad is providing the cool, comfortable relief you deserve. Thank you for taking the time to write a review. - Elizabeth with Chilipad by Sleepme

Hi Kim! Thanks so much for taking the time to write a review and for sharing your 9-year journey with Chilipad. We love hearing that your system is still going strong and remains one of the best gifts you've ever received. If you ever decide it's time to upgrade your setup, let us know! Thank you for being such a loyal customer! - Elizabeth with Chilipad by Sleepme

Thank you for the feedback. We appreciate your patience. If you need anything, let us know. We can be reached at [email protected]. - Elizabeth with Chilipad by Sleepme

This is exactly what we love to hear! Thanks so much for sharing the love! - Elizabeth with Chilipad by Sleepme

Thank you so much for taking the time to write a review! Our healthcare community works incredibly hard, so offering that discount is the least we can do to say thank you. We’re so glad you were able to take advantage of it! - Elizabeth with Chilipad by Sleepme

Thank you for the wonderful feedback! - Elizabeth with Chilipad by Sleepme

Hey Daniel, We truly appreciate you taking the time to give us this feedback. You are correct, when you invest in a premium product like the Chilipad, you expect it to last. It's clear we failed to deliver on both the product's longevity and how our support team handled your situation once the warranty passed. We are using your feedback directly to improve our customer service training and product reliability. While we are sad to lose you as a customer, we appreciate you taking the time to provide us with feedback so we can improve as a company. - Elizabeth with Chilipad by Sleepme

Thank you for the 5-star review and for sharing this incredible insight! We love seeing our customers find clever ways to maximize their comfort. We truly appreciate you taking the time to share your experience. Here's to many more nights of perfectly chilled sleep. - Elizabeth with Chilipad by Sleepme

Thank you for taking the time to share your initial experience! We cannot wait to hear from you again once your Chilipad 2.0 arrives. If you need anything in the meantime, our Customer Experience Team would be happy to help at [email protected]. - Elizabeth with Chilipad by Sleepme

Thank you for taking the time to write a review and for the feedback. I'm glad the parts worked out. I apologize for the confusion regarding the design changes and will share this with our team. Thanks again for helping us improve. - Elizabeth with Chilipad by Sleepme

Thank you for the review! We are so glad we could provide you with the customer support and repair parts needed to keep your Dock Pro running smoothly. - Elizabeth with Chilipad by Sleepme

Thank you for your feedback. I am excited for you to try the new Chilipad 2.0! Because this is a highly anticipated pre-order, your estimated shipping date at the time of purchase is June 15th. Our Customer Experience Team responded to your inquiries with this information. If you did not receive their replies, I would recommend checking your Spam folder. - Elizabeth with Chilipad by Sleepme

Hi Amanda, I apologize for the frustration and confusion surrounding your recent purchase attempt. While our loyalty discounts unfortunately cannot be applied to our already discounted Certified Renewed systems, I completely understand your disappointment given what you expected at checkout. I checked our system, and it looks like one of our agents was able to clear things up, and you were able to utilize the discount for a replacement. Please reach out if you need anything else. - Elizabeth with Chilipad by Sleepme

Thank you for your feedback. Please reach out to our team at [email protected] so we can look into this for you. - Elizabeth with Chilipad by Sleepme

Thank you for bringing this to our attention. We apologize for the frustration and the extra steps required to complete your checkout. We appreciate your patience and your feedback! - Elizabeth with Chilipad by Sleepm