Chilipad by Sleepme

We are so sorry about that! While we want our checkout process to be quick, it definitely shouldn't skip past your chance to save. We want to make sure you get the deal you were planning on. Please reach out to our Customer Experience Team directly at [email protected] with your order details and the promo code you intended to use. Our team will be more than happy to get that discount applied and refund the difference for you! - Elizabeth with Chilipad by Sleepme

Thank you so much for sharing your story with us! Hearing that we've been able to bring you and your husband such fast relief is exactly why we do what we do. It is the ultimate compliment that you've shared the Chilipad love by gifting 3 units to your friends and family. We absolutely love that you're championing us to your doctors. Thanks for being such a wonderful part of our community. We can't wait to hear your thoughts on the Chilipad 2.0! - Elizabeth with Chilipad by Sleepme

Thanks so much for sharing this with us! What a massive compliment! We are thrilled to hear that the Chilipad Dock Pro has earned its spot as one of your best investments in sleep and health! - Elizabeth with Chilipad by Sleepme

Thank you for taking the time to write a review and give us feedback. Please accept our sincerest apologies for the silence on our end. You are completely right to expect proactive updates, and we fell short of the standard you deserved. I entirely understand why the delay and lack of communication left you feeling uneasy and frustrated. We take full responsibility for not keeping you informed along the way. We want to reassure you that you have absolutely not been scammed, though we completely understand why it felt that way given the timeline. I'm happy to share that your Chilipad 2.0 officially shipped out this morning. You should have received an automated email with your tracking details, but please let us know if you didn't receive the email. Our team at [email protected] would be happy to help. We are currently reviewing our notification process to ensure our customers are never left in the dark like this again. Thank you for holding us accountable. - Elizabeth with Chilipad by Sleepme

Thank you for sharing your feedback. We're always happy to help. Let us know if you ever need anything else! - Elizabeth with Chilipad by Sleepme

Thank you so much for this incredible review! We're so glad we could help improve your sleep quality. Thanks for highlighting how easy the installation and app are to use. - Elizabeth with Chilipad by Sleepme

We're so glad Kenneth could help you! Thank you for the wonderful feedback, and we hope you love your new Chilipad Cube when it arrives. - Elizabeth with Chilipad by Sleepme

Thank you for bringing this to our attention. We want our checkout process to be seamless for everyone, and we sincerely apologize for the frustration this caused. We truly appreciate the extra effort you put into figuring this out, and thank you for your patience! - Elizabeth with Chilipad by Sleepme

Thank you for taking the time to share your experience, and we can't wait for you to enjoy your Chilipad! - Elizabeth with Chilipad by Sleepme

Thank you for bringing this to our attention. We are deeply concerned to hear about the ongoing leaks and the damage to your hardwood floors. While our records show that your recent replacement went smoothly, we were unaware of the floor damage until we read this review. We proactively created a new ticket for you. A member of our Customer Experience Team reached out to you to get more information. We look forward to connecting with you and finding a resolution. - Elizabeth with Chilipad by Sleepme

Thank you so much for the feedback! - Elizabeth with Chilipad by Sleepme

Thank you so much for taking the time to share this! Being there for our customers is incredibly important to us. Thanks again! - Elizabeth with Chilipad by Sleepme

We are so excited for you to experience the Chilipad 2.0 and get back to sleeping soundly. Thank you so much for your purchase and for taking the time to write a review!

Thank you for your feedback. We apologize for the frustration. Your Chilipad 2.0 is currently being prepared for shipment. Once it's ready, you will receive an email with tracking information. We appreciate your patience and look forward to getting you a great night's sleep. - Elizabeth with Chilipad by Sleepme

Thanks so much for taking the time to write a review. We love hearing that the Chilipad is helping you sleep. Thank you for being such an awesome advocate for us. - Elizabeth with Chilipad by Sleepme

Thank you so much for the incredible review! Eight years is amazing! It's wonderful to hear that your Chilipad is continuing to keep you cool. We always strive to take care of our loyal community, so hearing that our Customer Experience Team is responsive and helpful, and that they provide discounts when appropriate, makes our day. Thank you for your high recommendation, and here’s to many more years of great sleep! - Elizabeth with Chilipad by Sleepme

Thank you for bringing this to our attention! We're glad our team was able to get in touch and successfully apply the discount to your order. We appreciate your patience and your business. - Elizabeth with Chilipad by Sleepme

Thank you so much for taking the time to share such a detailed and thoughtful review. I love to hear that the system is doing exactly what is promised and providing you with the invaluable sleep analysis you need to optimize your health. I also want to thank you for your patience and constructive feedback regarding our online setup instructions during our recent February 2026 update. Transitioning systems can definitely cause overlapping information, and we are actively working on our guides to make them as clear and up to date as possible. Hearing that our Customer Experience Team showed such incredible patience, perseverance, and genuine care means the world to us. I will be sure to pass your incredibly kind words along to the team. You certainly didn't drive anyone crazy. I am glad we could stick with you through the network hiccups to get everything running flawlessly. Thanks for being a part of the Chilipad community! - Elizabeth with Chilipad by Sleepme

Thank you so much for the 5-star review. We are so glad we could help you out! - Elizabeth with Chilipad by Sleepme

We are thrilled that you both get to sleep at your ideal temperatures. Thank you both so much for sharing the love! - Elizabeth with Chilipad by Sleepme