Smallwood Home

Thank you so much for your kind review! We're thrilled to hear you're enjoying both our products and our pricing. It means a lot to us that you've chosen Smallwoods, and we can't wait to help you create even more beautiful pieces for your home. We look forward to your next order! 💛

Thank you for your wonderful review! We're thrilled to hear how happy you are with your family photos and that you've enjoyed the quality of both our prints and frames. We're also glad our Make It Right team was able to quickly assist with the issue on one of your items and get a corrected print on the way. Thank you for trusting us with your memories and for recommending us to others. We truly appreciate your support! 💛

Thank you for being a longtime Smallwoods customer and for taking the time to share your experience! We're so happy to hear that you've continued to enjoy our products, fast delivery, and customer service over the years. While we're sorry one of your prints arrived with an issue, we're glad our Make It Right team was able to get a replacement out quickly and hassle-free. Your support means the world to us, and we're honored to be a part of preserving your memories. 💛

We’re truly sorry this experience caused so much frustration, Sophie. After a further review of your concerns, we issued the refund and confirmed that you do not need to return the item. We regret the delays in communication during a period of high volume and understand how that added to your disappointment. While we aim for every piece to meet expectations, we appreciate you bringing this to our attention and giving us the opportunity to resolve it.

We’re sorry to hear this was your experience. After reviewing the tracking information, the carrier confirmed the package was delivered to the address provided on the order. When a shipment is marked as delivered but cannot be located with anyone in the household, it may have been stolen after drop-off. In those situations, we recommend filing a report with local authorities. Because delivery was confirmed by the carrier, we’re unable to issue a replacement. We understand how frustrating this can be and regret that this occurred.

Thank you so much for sharing this! We love that your daughter recommended us and that your Scotland trip memories turned into artwork you’re proud to display. It’s wonderful to hear the final pieces exceeded your expectations and that the process felt easy. We truly appreciate your recommendation and look forward to creating those next three big photos for you!

We're sorry to hear that your order did not meet your expectations. After reviewing your order, we confirmed that the item was produced as ordered; however, we understand your disappointment regarding the material and image quality at the size selected. We appreciate your feedback and will share it with our team as we continue working to improve both our products and customer experience.

We’re truly sorry for the delay you experienced, Carrie. Due to the high volume from our Memorial Day sale and holiday schedule, our response times were longer than usual, and we understand how frustrating that can be. We have reviewed your ticket, and replacement prints have now been issued. They are expected to ship within 2–4 business days. We appreciate your patience and the opportunity to make this right.

I am very sorry to hear about your experience and understand why you are upset. I have reviewed your concerns, and I can see why the changes in the images would be disappointing and concerning. I do see that you have an open ticket regarding this issue. While your previous ticket has closed, your new ticket is currently in our queue and will be reviewed very soon and we will work toward a resolution for you. We appreciate your patience and the opportunity to make this right, as well as your feedback.

Jessica, thank you so much for sharing this! We’re so glad you’re loving your 20x30 framed photos. While we’re sorry one arrived damaged, we’re happy we could get a replacement to you quickly. We truly appreciate your support and recommendation; it means a lot to us!

Thank you so much for your continued support over the years and for sharing your feedback. We’re very sorry to hear about the missing print and understand how frustrating that has been. We do currently have a pending ticket open regarding this issue, and our team has reached out requesting the original image needed so we can recreate and send the missing item. Sometimes our emails can end up in spam or junk folders, so there’s a chance our messages may not have come through properly. If you could please send the original image to [email protected], we’ll be happy to get this corrected and your replacement moved into production as quickly as possible. We truly appreciate your patience and the opportunity to make this right.

Thank you so much for sharing your experience. We’re thrilled to hear you loved the quality of both the prints and frames. While we’re sorry one of the photos arrived blurry, we’re glad our team could quickly work with you to get a replacement sent out. Your kind words truly mean a lot to us, and we appreciate you choosing Smallwoods.

We’re truly sorry to hear you were disappointed with your recent order, especially as a returning customer. We understand how frustrating it can be when a new order doesn’t match the look or feel you were expecting based on previous purchases. While canvas texture visibility can vary depending on image tones, lighting, and the material itself, we appreciate you taking the time to share your feedback and experience. Your comments will be shared with our team as we continue working to provide the best possible products and customer experience.

Thank you so much for your kind words and understanding. We truly appreciate your patience regarding the shipping delay, and we’re so glad our team was able to keep you updated along the way. Hearing how much you love your new piece absolutely makes our day. We can’t wait to create something else for you again in the future

Thank you so much for taking a chance on us despite some of the reviews you had seen. We know ordering meaningful family photos online can feel like a big decision, so hearing that your pieces arrived quickly and exceeded your expectations truly means a lot to our team. We love that the 44x22 canvases made such an impact, and knowing they brought out such an emotional reaction makes what we do incredibly rewarding. Thank you again for trusting us with your memories and for recommending Smallwoods to others! 🤍

We’re sorry to hear you’re unhappy with your order. We are currently reviewing the photos you submitted to carefully assess the print quality and ensure everything meets our production standards. The mat option selected is a printed border, and our prints are produced on a canvas-embossed material rather than traditional photo paper for durability. We understand this may differ from what some customers expect, and we appreciate the opportunity to review your concerns thoroughly.

Hi Ashley, we weren’t able to locate a recent order associated with your review. We did request additional details to look into this further, but did not receive a response. We’re sorry for any confusion around our order change and shipping timelines, as that’s not the experience we aim to provide. If you’re able to reach back out with your order details, we’d be happy to review and assist.

We’re sorry to hear that you’ve experienced concerns with your frame over time. Because our frames are made from natural wood, they can be affected by environmental factors such as humidity and temperature changes. We offer support for these types of concerns within 90 days of delivery. After reviewing your order, it fell well outside of that extended coverage window, which limited the options available. While we understand this was disappointing, we do care about our customers and aim to be transparent about our policies. We appreciate you sharing your feedback.

Alexandra, thank you so much for your kind words! We’re glad we could help get everything sorted quickly and that you’re happy with the final result. We truly appreciate your recommendation and your support. It means a lot to us!

Kari, thank you for sharing this! We’re so glad our team was able to resolve the issue quickly and get your replacement out to you right away. We truly appreciate your support and the opportunity to make it right!