Smallwood Home

We’re sorry to hear that your initial experience felt confusing, Amanda. We appreciate you giving our team the opportunity to review your order and assist with the return. The items ordered were acrylic-framed prints, which differ from our gallery-wrapped canvas options, and the listed dimensions refer to the print area with the frame adding additional width. We truly value your feedback regarding your website experience. We’re glad we were able to provide a return label and issue store credit so you can reorder the product you originally had in mind. We look forward to helping you create the canvas pieces you’re wanting.

Raina, we love hearing this. Thank you so much! 😊 We truly appreciate your support and are so glad you’re enjoying your Smallwood's pieces!

Kara, this made our day. Thank you! We’re so glad we could quickly resolve the shipping issue and that you’re loving the final result. “Customer for life” is the highest compliment we could receive. We truly appreciate your support!

Christina, thank you so much for sharing your experience! We’re sorry your original print arrived damaged, but we’re so glad our team could get a replacement out to you quickly. It means a lot that you gave us the opportunity to make it right, and we’re thrilled it looks beautiful on your wall. We look forward to creating more pieces for you in the future!

Thank you so much for your kind words! We’re thrilled to hear you’ve had such a great experience with both our prints and our customer service. It truly means a lot that you trust us with your photos. We appreciate your support and look forward to creating many more pieces for you!

Thank you so much for your feedback! We’re glad you were able to take advantage of the sale and turn your framed photos into meaningful gifts. We truly appreciate your support and look forward to creating more pieces for you in the future!

Thank you so much for your continued support, Diana! We’re so glad you love the quality, sizing options, and colors, and that the process has stayed easy for you over the years. It truly means a lot that you keep coming back. We appreciate you and look forward to creating more pieces for you in the future!

Thank you so much for sharing this, Danielle! We’re sorry your original package arrived damaged, but we’re so glad we could get a replacement to you quickly and in perfect condition. It means a lot that you gave us the opportunity to make it right. We hope your new piece looks beautiful in your home for years to come!

Thank you so much for sharing this, Sadie! We’re so glad we could help you find a photo you truly love. It means a lot that you trusted us to work through it with you, and we’re thrilled the proof process made everything feel easy and clear. We appreciate your kind words and your support! Enjoy your new canvas!

We take concerns like this very seriously and have thoroughly searched our records, but have not been able to locate any order, support ticket, or contact that matches this experience. We invited the reviewer to provide additional information so we could investigate further, but we did not receive a response. If this is a genuine experience, we encourage the reviewer to contact our support team directly with their order details so we can properly review and address it.

We’re sorry to hear this has been such a frustrating experience, Megan. After reviewing both orders, we can confirm that the sizes selected at checkout were produced as ordered. We understand how important it is for pieces to match, especially when they represent meaningful memories. If you would like to respond directly to the ticket, we’re happy to continue reviewing this with you. And if you decide to give us another try, our team can create the cart for you to ensure the correct sizes are selected before checkout. We appreciate you taking the time to share your feedback.

We’re sorry to hear you were disappointed with your prints, Heather. After reviewing the photos you shared alongside the original files submitted, the prints do reflect the resolution of the uploaded images and meet our quality standards. We understand that prints can sometimes appear softer than they do on a backlit screen, but we truly regret that this experience left you feeling frustrated. Your feedback has been shared with our team.

We love hearing this. Thank you so much! 😊 We’re thrilled your photo turned out exactly how you hoped and that our team could help give you peace of mind along the way. And we’ll take “incredibly fast shipping to the middle of nowhere” as a win! 😉 We truly appreciate your support and hope you enjoy your new piece for years to come.

Thank you so much for your kind words! It means a lot to hear that you felt supported by our team throughout the process. Providing real, personal assistance is something we truly value. We’re so glad you’re loving your framed canvases and that they’ve found a place in your home. And we love that your daughter recommended us after her wedding prints, that’s the highest compliment. We truly appreciate your support and recommendation!

We understand how frustrating it can be when you’re trying to match existing frames, and the sizing feels inconsistent. Our 16x16 frames are sized based on the print area, and the overall exterior measurement includes the frame moulding, which adds additional width around the print. This sizing structure has remained consistent with our company since the launch of that size product. We requested photos of the previous frame so we could compare measurements and determine whether it may have been a different size, a custom size order, or possibly from another company, but we did not receive that information. In some cases, if a frame was purchased from another retailer, measurements may differ by company. If that’s the situation, our custom size team is happy to build a frame to your exact specifications to ensure everything matches the way you need it to.

Christy, we truly appreciate you sharing this! It means so much to hear that you’ve consistently been pleased with the quality, service, and shipping. Thank you for your continued support and for choosing Smallwoods to display your memories.

We’re sorry to hear that you’ve experienced concerns with your frames over time, Tara. We understand how disappointing that can be, especially when you’ve invested in multiple pieces. Because our frames are made from natural wood, they can be affected by environmental factors such as humidity, temperature changes, and wall conditions. For that reason, we offer support for warping concerns within 90 days of delivery. As this order was placed over a year ago, it falls outside of that coverage window, which limits the options available. We truly appreciate you sharing your experience and your feedback.

Kathy, we love hearing this! Thank you! It’s so special that you’ve trusted us with everything from vacation memories to your grandchildren’s photos. We’re thrilled you’re happy with the quality and hope they look perfect once they’re hanging up. We truly appreciate your continued support!

Chastity, thank you so much for your kind words and for being a loyal customer over the years. We’re truly grateful we could help recreate something meaningful for you during such a difficult time. It means more than we can express that you trusted us with that memory. We appreciate your continued support and wish you all the best.

Thank you so much for sharing this with us. We’re truly honored that your framed prints could help preserve such a special memory of Nike Don. We can only imagine how meaningful it must be to see him displayed in his favorite space, and it means more than we can say that our work could play a small part in that comfort. We’re grateful you chose us to help capture those memories and are sending you our warmest thoughts.