Smallwood Home

We’re disappointed to hear that this order did not meet your expectations, especially given your history with us. We understand how important color accuracy and consistency are, particularly for larger pieces and professional work. Your order and the images provided were carefully reviewed, and the prints were confirmed to align with the original files within the normal variances that can occur during the RGB to CMYK printing process and on textured canvas material. While we regret that this experience has impacted your confidence in us, we truly appreciate the time you took to share detailed feedback and will continue reviewing ways to improve consistency across our products.

We’re sorry to hear about the concerns you’ve experienced with your frames warping, Ciji. We reviewed your order and the information shared with our team. Because our frames are made from natural wood, they can be affected by a variety of environmental conditions over time. For concerns like this, we offer extended support within a 90-day window. Unfortunately, this order fell outside of that timeframe, which limited the options available. While we regret that this wasn’t the outcome you were hoping for, we appreciate you sharing your feedback with us.

We’re sorry to hear that you were disappointed with your order and the outcome of your interaction with our team. Your order and concerns were reviewed, and the items were confirmed to meet our quality standards and match the original files provided. As our products are custom-made, resolution options can be limited when items are produced as ordered. While we regret that this was not the experience you hoped for, we appreciate you sharing your perspective and will take your feedback into consideration.

Thank you for taking the time to share your experience with us. We’re so glad to hear you’ve been happy with the quality of your orders and the support provided by our team over the years. We truly appreciate your continued support and recommendation.

Thank you so much for taking the time to share your experience with us. We’re thrilled to hear you were happy with the quality of your order, our turnaround time, and the support you received. We truly appreciate your support and look forward to creating more pieces for you in the future.

Thank you for taking the time to share your experience with us. While we’re sorry to hear your order arrived damaged, we’re glad our Make It Right team was able to resolve it quickly and exceed your expectations. We truly appreciate your feedback and support.

Thank you for taking the time to share your feedback. We’re sorry to hear that this experience did not meet your expectations. Our team completed a thorough review of your order, the original files provided, and the finished products, and confirmed that the items were produced according to the selections made at checkout and our production standards. While we understand your frustration and regret that we were unable to reach a resolution that met your expectations, we appreciate you sharing your perspective and will take your feedback into consideration.

Thank you so much, Amber. Your kind words truly mean a lot to our team. We’re grateful for the opportunity to help and are so glad your experiences with us have been such positive ones.

Hi Olivia, thank you for taking the time to share your feedback. We’re sorry to hear that this experience did not meet your expectations. We did review your order and communication with our team and worked to offer resolution options, including store credit, after evaluating the image quality and frame selection concerns. While our products are custom-made and subject to specific policies, our team strives to be fair and supportive when honest mistakes occur. We appreciate you sharing your perspective and thank you for reaching out to us.

Thank you for the recommendation. We’re so happy to hear you love your framed canvas, and that our team could quickly take care of the issue along the way. We really appreciate you choosing Smallwoods and sharing your experience.

Thank you so much for sharing this. We love hearing that Smallwoods pieces are part of your home, and we’re glad our design team could help get the sizing just right for your space. We appreciate your kind words about the team, and we’re just as excited for your new pieces to arrive.

Thank you so much, Kayla. We’re really glad you loved the quality of your pieces and that our team could quickly take care of the issue you experienced. Putting our customers first is always our priority, and it means a lot to hear that reflected in your experience. We truly appreciate you.

Victoria, this absolutely made our day. We love being part of your yearly family photo tradition, and it means so much that our prints have a place in your home year after year. We’re also glad Anthony was able to jump in quickly and get the address corrected without slowing anything down. Thank you for trusting us again. We can’t wait for you to see your newest set.

Thank you so much for being a repeat customer, Morganne. We truly appreciate your trust in us. We’re glad our team could help with the color concerns and make things right. Your kind words mean a lot to us, and we’re always here if you need anything.”

We hate to hear that your experience with us was anything less than what you expected. We did take a look at the order, as well as the communication with our specialists, and see that the images uploaded match the printed files in regard to the coloration and brightness of these photos. We do recommend reaching out to our Loyalty team prior to placing an order for any image verifications to ensure the uploaded file will print with good quality, brightness, clarity, and coloring. Since the printed file matches the uploaded image, we would be unable to provide a replacement at this time due to our custom item policy. We appreciate you taking the time to share your experience with us and hope you give us another chance in the future.

Thank you for your feedback, Patty. We’re glad to hear you loved the photos, and we’re truly sorry for the issues you experienced with the frames. That’s not the standard we aim for. As soon as we were made aware of the damage, our team was happy to get a replacement on the way. We appreciate you taking the time to share your experience, as feedback like this helps us continue improving both our products and processes.

Thank you so much, Holly. We truly appreciate you being a repeat customer. We’re glad we could get that replacement out quickly, even on the weekend. Your kind words mean a lot to our team, and we can’t wait to continue creating pieces for you.

Thank you for taking the time to share your feedback. We’re sorry to hear that this experience was disappointing. Our team reviewed the order and confirmed that the frame met our quality standards and aligned with the natural wood variations outlined in our product details, as stain color can vary due to the unique characteristics of each piece of wood and changes made over time to improve our products. While we regret that this did not meet your expectations, we appreciate you sharing your perspective and will take your feedback into consideration.

Thank you so much, Jeri. We truly appreciate you being a repeat customer and for sharing your experience. We’re glad our team could help resolve both issues quickly and make things right. Your recommendation means a lot to us, and we look forward to creating more pieces for you.

Thank you so much, Danita. We truly appreciate your kind words and your trust in our team. It means a lot to know our products and customer care made such a great impression. We can’t wait to continue creating prints and gifts for your family.