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健康与医疗

SmartBuyGlasses

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565 条评价

3.7565 条评价
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关于 SmartBuyGlasses

数据更新
网站
smartbuyglasses.com.sg
分类
健康与医疗
所在地
新加坡
状态
待认证
近 12 个月
110 条评价
差评回复率
97%(120/124 条)
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商家自述

Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.

SmartBuyGlasses靠谱吗?

SmartBuyGlasses(smartbuyglasses.com.sg)在 OK.one 的综合评分为 3.7 分(满分 5 分),基于本站收录的 565 条用户评价,属于健康与医疗分类,口碑一般。70% 的评价为 4 星及以上,15% 为 1 星;商家回复了 97% 的差评;评价主要围绕产品、质量、价格。数据最后更新于 2026-10-24。

评价综述

AI 生成

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt shipping services, mentioning that items arrive well-packaged and exactly as advertised. Many people also highlight the helpful customer support team, highly reasonable pricing, and the wide selection of available brand frames. However, some customers noted that delivery sometimes took longer than initially expected or shown on the website. A few reviewers also mentioned encountering occasional issues, such as misaligned parts or receiving orders without proper processing. Consumers occasionally experienced delays with refunds or encountered specific difficulties that required contacting support to resolve.

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

Overseas purchase

Purchasing overseas can be stressful moreover this was the first time getting it online too. It would be great that the importance of pre-empting customers to be ready with information required for the local authorities could be made upfront to limit the back and forth clarification. Nevertheless, specs came, all was perfect and certainly was a good experience.

SmartBuyGlasses 回复2023-07-25

Hello Jerome, Thank you for sharing your feedback. I am very sorry to hear that you have concerns with the processing when it comes to order prescription lenses. I sincerely apologize for the inconvenience this has caused you. Here at SmartBuyGlasses, we strive to provide the best experience we can for our customers. I genuinely apologize for the inconvenience this has caused you. We take our customers’ feedback very seriously so I will be contacting you shortly to help resolve this issue. Sincerely, Ronald Hi :) We have sent you an important email regarding your recent order. Please check your spam/junk email box and respond as soon as possible. UPDATE - Hi :) We have sent you an important email regarding your recent order. Please check your spam/junk email box and respond as soon as possible.

Romar reached out to me after I…

Romar reached out to me after I provided my feedback on the Porche design glasses I ordered few months ago. Most of the online shop will not take customer feedback seriously but Smartbuyglasses is the exception. Romar also go all the way to compensate me with 10% discount refund and refund the import tax incurred when the courier delivered the item to me. Overall, I am more than satisfy with my first time purchase from SmartBuyGlasses and definitely will recommend to other buyers. I will buy my glasses from SmartBuyGlasses in the future as Romar gave me a life time 10% off for my subsequent purchase. Kudos to Romar!

One of the best in services for eCommerce Store

I have experienced one of the best pre and after-sales services from SmartBuyGlasses. I bought a pair of glasses and the process was easy and well-informed on every step from purchase to delivery. I had to refund it but the after-sales service was approachable and gave clear instructions so it was easy to ship the product back to them. They even take the initiative of informing me of updates on the refund process when I did not really chase them for it. I will definitely purchase from them again.

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