Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
SmartBuyGlasses（smartbuyglasses.com.sg）在 OK.one 的综合评分为 3.7 分（满分 5 分），基于本站收录的 565 条用户评价，属于健康与医疗分类，口碑一般。70% 的评价为 4 星及以上，15% 为 1 星；商家回复了 97% 的差评；评价主要围绕产品、质量、价格。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt shipping services, mentioning that items arrive well-packaged and exactly as advertised. Many people also highlight the helpful customer support team, highly reasonable pricing, and the wide selection of available brand frames. However, some customers noted that delivery sometimes took longer than initially expected or shown on the website. A few reviewers also mentioned encountering occasional issues, such as misaligned parts or receiving orders without proper processing. Consumers occasionally experienced delays with refunds or encountered specific difficulties that required contacting support to resolve.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Quick work of the delivery
Hi Poh, Thanks for the awesome review, Poh! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers! Sincerely, Ellen
the item is genuine as the quality is the same as that of the same genuine item I bought from a local store. The delivery from Hong Kong to Singapore took about 2 weeks. They should have provided free shipment for my spending SGD 500+ cause we all know glasses have high margin.
Hello Victor, Thank you for confirming the authenticity of the item. While pleased with the quality, I believe free shipment should have been offered for my SGD 500+ purchase, considering the perceived high margins in the glasses industry. The delivery time from Hong Kong to Singapore was approximately 3 to 6 working days. I will now contact you through email so we can discuss this matter further. If you do not prefer to be assisted through email, we can arrange a phone call as well. Sincerely, Hannah UPDATE: We've sent you an email. Please help to check your junk or spam folder as it may have been there.
It took me 2 returns and 3 delivery to finally get the correct size.
Hello Fabian, Thank you for sharing your feedback. I am so sorry that you had disappointing experience with us. As I understand this concerns about the sizing of the product. I will now contact you privately via email to help you address this concern. Sincerely, Ellen -- UPDATE: We have emailed you to assist you with your concern. Please check your spam/junk email if you cannot find it in your inbox. Update: Please note that I have sent you an email regarding your concern. In case you did not receive it, kindly check your spam/junk box.
Exceeded Expectations - Swift Response by customer service, taking care of additional requirements and prompt shipment & delivery.
Bough this to replace my old frame. Thr glasses fit perfectly as it suppose to
To add to the comments, the service manager professionally followed up on my issue and also provided several follow-up options to remedy the problems caused previously. However, my choice was completed as quickly as possible, which gave me a pleasant feeling! Representative services can still be very positive. The correct date I received the product was December 29th. After I opened the outer box on the 30th, everything inside was in good condition, which is a happy thing. The original comment was mistakenly written as 12/31 and the items have not been received yet. This is my personal negligence. I would like to apologize again! The order purchased on 2023/12/03 has not been received by 12/31. Does a pair of glasses have to be shipped by ship? I responded to customer service through emails. Each email reply only said that I need to confirm with the freight forwarder. A total of 5 emails were sent to me, but there was no clear answer or result! Customer service is just wasting each other's time again, it's a really bad website shopping experience, future shoppers need to think about this!
Hello there, I sincerely appreciate your honest feedback regarding your most recent experience with our company. I do agree that this is not the best experience or the experience we want to give to our customers. I truly apologize for any inconvenience this has caused and entirely understand your dissatisfaction. Your feedback has been acknowledged, however because we genuinely value your business with us, I will get in touch with you immediately via private message and will help you in effectively resolving this issue. Sincerely, Katherine -Update- Hello G, I have sent you an important email about this order. Please check your spam / junk emails if you cannot find it in your inbox. I hope to hear from you soon! Sincerely, Ellen
Absolutely useless customer service. Could not find my prescription despite it being on my profile. I even showed them the prescription I had used just a few months earlier. I forwarded them an email they had sent to me confirming my prescription. Gelica just seemed to make things harder with each email. So poor.
Hello Phil, Thank you for sharing your feedback. I am so sorry that you had disappointing experience with us and I apologize for all the inconveniences caused. As I understand, the issue was about the prescription to apply on your recent order with us. I will now contact you privately via email to help you address this concern. Sincerely, Ellen -Update- Hello Phil, I have sent you an important email about this order. Please check your spam / junk emails if you cannot find it in your inbox. I hope to hear from you soon! Sincerely, Kristel
Always a good buy, at a good price
Terrible they can’t give my same prescription I’ve been using for years SG0723882022G I’m waiting for your recovery
Hello Armando, I'm sorry to hear about the inconvenience you've faced. I understand the importance of your prescription, and we sincerely apologize for any lapse in our service. Please provide your order details, and we'll do our utmost to address and rectify the situation promptly. Sincerely, Hannah UPDATE: Thank you for providing your order ID, I will now contact you through email so we can discuss this matter further. Thank you. UPDATE Hello :) We have sent you an important email regarding your recent order. Please check your spam/junk email box and respond as soon as possible. Update: Hello there! An important email concerning your recent order has been dispatched to you. Kindly review your spam/junk folder and reply at your earliest convenience.
Production is as seen in the pic. No deviation. Delivery however takes sometime longer than expected.
Hello Wong Sin Kong, We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. We hope to welcome you again to SmartBuyGlasses. Sincerely, Ellen
My many repeat purchases! Great products at great values!
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!
Convenient, wide range of options to choose from, affordable price. Efficient delivery and service.
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!
The customer service and response is very good. I initially complained about the logistics service provider (Quantium Solutions) used — poor tracking service, delays in updating shipping status — and this feedback was promptly and satisfactorily responded to by SmartBuyGlasses. The product arrived in good condition.
Hello King Yew, I am sorry to hear that you were not satisfied with the shipment of your order. I will check further on this and will contact you through email so we can resolve this matter together. Sincerely, Hannah
First time buyer and was a little apprehensive. But the level of customer service was top notch. Love the sunglasses. Would highly recommend buying from here.
Your customer service staff were very prompt in answering my queries and detailed in their explanations which impressed me grèatly!
from ordering to delivery it was a smooth transaction.
I have placed the order on Aug 11, SmartBuyGlasses sent it to the courier and it's now Sept 13, more than a month later, I still haven't receive my glasses. What's worst, is that the customer service told me back in August that they will "keep monitoring", but they didn't know I haven't receive the glasses and today they sent me a text message, saying they sent me email and they will close the case. I think this company is all spam. Update on 9/15 SmartBuyGlasses' customer service manager contacted me again with some offers and he/she was a lot more attentive with the details. So I will adjusted the rating from 1 to 3.
Hello Viv, I am so sorry that you had disappointing experience with us and I apologize for all the inconveniences caused. As I understand the item has not arrived yet. I will now contact you privately via email and will personally provide information about your concern. Please check your spam / junk emails if you cannot find it in your inbox. Sincerely, Ellen ** Hello Viv! Thank you for your effort and for your cooperation. Adjusting your rating from 1 to 3 is a positive step. Hopefully, this trend continues, and you have an even better experience in the future. Thank you for keeping us updated! Have a great day!
I placed an order on Aug 11 for express delivery and today it's Aug 23 I have not received it yet. I used the tracking number to contact the courier personally and they told me they don't have express service, it normally takes time. On SmartBuyGlasses it states: standard: 5-9 working days, express: 2-4 working days I paid additional NTD $299 for express The courier don't have express service but I got charged for it and the package still hasn't depart HK after 8 days (see timeline below). I spent money on disposal contact lens (make my eyes dried) and have been using sunglasses to get through the days as what they stated on the website, if I knew this was going to take so long, I would have find another short term solution. 3pm Friday Aug 11: placed the order, paid NTD $299 for express shipment 4pm Tuesday Aug 15: Shipment created 10am Thursday Aug 17: Shipment received at the hub/branch I had emails back and forth with SmartBuyGlasses 4 times and each time different customer representative replied and told me they have no control of courier's delivery time. That's a total false advertisement. Needless to say, this is a terrible experience on shopping for glasses and I am disappointed with SmartBuyGlasses. Update Aug 24: After my review above, SmartBuyGlasses had someone (not Steffany, but Jeffrey, each time they replied it's different person) They just said "We are not sure why the courier failed to do so" and "What we can do now is continue monitoring the shipment until it gets delivered to you." I don't think they even bother to call the courier to find out why. Update on 9/15 SmartBuyGlasses' customer service manager contacted me again with some offers and he/she was a lot more attentive with the details. So I will adjusted the rating from 1 to 3.
Hi Viv, I am sorry to hear about your poor experience with your purchase order. Please note that we are transparent of our processing time being excluded from the delivery time here: https://www.smartbuyglasses.com.tw/faq/16409/shipping-times I will surely look into your case and further explain and assist you regarding this matter. Please expect an email from me shortly. Regards, Steffany UPDATE: I am sorry to hear that you were assisted by different person and did not show an effort that we'll contact the courier. Please be asssured that I will handle your case personally. Sincerely, Setffany
共 565 条符合条件的评价
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