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健康与医疗

SmartBuyGlasses

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565 条评价

3.7565 条评价
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关于 SmartBuyGlasses

数据更新
网站
smartbuyglasses.com.sg
分类
健康与医疗
所在地
新加坡
状态
待认证
近 12 个月
110 条评价
差评回复率
97%（120/124 条）
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[email protected]smartbuyglasses.com.sg

商家自述

Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.

SmartBuyGlasses靠谱吗？

SmartBuyGlasses（smartbuyglasses.com.sg）在 OK.one 的综合评分为 3.7 分（满分 5 分），基于本站收录的 565 条用户评价，属于健康与医疗分类，口碑一般。70% 的评价为 4 星及以上，15% 为 1 星；商家回复了 97% 的差评；评价主要围绕产品、质量、价格。数据最后更新于 2026-10-24。

评价综述

AI 生成

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt shipping services, mentioning that items arrive well-packaged and exactly as advertised. Many people also highlight the helpful customer support team, highly reasonable pricing, and the wide selection of available brand frames. However, some customers noted that delivery sometimes took longer than initially expected or shown on the website. A few reviewers also mentioned encountering occasional issues, such as misaligned parts or receiving orders without proper processing. Consumers occasionally experienced delays with refunds or encountered specific difficulties that required contacting support to resolve.

本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。

用户怎么说

W
Weihao Jackson Chan美国 · 写过 1 条评价 · 已认证 · 体验于 2026-01-13 ·

by the numbers

by the numbers, smooth processing and delivery. slightly slower for 1 order, likely due to year end holiday season. Second order totally backordered and have to wait, quite a long wait though. Appreciate the information given, perhaps should have asked for a refund for second pair, and order later. Nevertheless all good, will still use their service in the future going forward.

R
Ryan英国 · 写过 5 条评价 · 体验于 2026-01-09 ·

Changing orders without permission

I had been in ongoing contact with your Optician@ team, explaining that I was struggling to find a provider in Singapore willing to conduct an eye test without requiring the purchase of glasses through them, as my existing prescription I'd submitted to SmartBuy was considered out of date under Singapore’s regulatory requirements. I tried multiple locations and kept your team informed throughout. Your Optician team were initially responsive. However, over the last few days I received no replies, despite sending multiple follow-up emails. In my most recent message, I clearly stated that since I could not secure an eye test, we should cancel the order. Instead, today I received an email from your CustomerService@ team informing me that my order had been changed and then shipped, without my consent: the prescription was removed and a frame-only order was dispatched. This change appears to be the result of a breakdown in SmartBuy internal communication. As a consequence, I now have a non-functional product being shipped to me, which I will have to spend time and money returning. I am short-sighted. A frame-only order is of no practical use to me, and it is unrealistic to suggest that lenses can be sourced locally for your frames in Singapore. I am unclear how this decision was considered to be in my interest. I have never experienced a company unilaterally altering an order after being explicitly asked to cancel it, and then presenting that decision as a customer-focused solution. I would like a clear explanation of how this occurred, and confirmation of how you intend to resolve this without further inconvenience or cost to me.

SmartBuyGlasses 回复2026-01-09

Hello Ryan, Thanks for your feedback. I recognize the issue and I heard you. It was never the intention to make all this difficult for you, however, I see from where you're coming from. I'm looking to get your order number or email to contact you directly and address this matter accordingly. Looking forward to your reply. Ellen UPDATE: Thank you for leaving your order details, I'll contact you shortly to help you more on this. UPDATE: ​Heads up! An email has been sent to you regarding this matter. If you haven't received it, you can look it up in your spam/junk folder. Thanks! -Update- Hello Ryan, I've sent you an important email about this order. Please check your spam / junk emails if you can't find it in your inbox. I hope to hear from you soon! Sincerely, Kristel

V
Vincent, Singapore新加坡 · 写过 1 条评价 · 已认证 · 体验于 2025-12-27 ·

Customer service is more than…

Customer service is more than excellent! I had an issue with a product I needed to return for a refund, and the folks were empathetic and understanding, and I must emphasise that they went out of their way to provide a smooth and pleasant closure to the situation. Very courteous and super fast in responses! Thank you very much!

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