Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt shipping services, mentioning that items arrive well-packaged and exactly as advertised. Many people also highlight the helpful customer support team, highly reasonable pricing, and the wide selection of available brand frames.
However, some customers noted that delivery sometimes took longer than initially expected or shown on the website. A few reviewers also mentioned encountering occasional issues, such as misaligned parts or receiving orders without proper processing. Consumers occasionally experienced delays with refunds or encountered specific difficulties that required contacting support to resolve.
I had a terrible experience with SmartBuyGlasses. After I placed my order, they informed me they were unable to make lenses for my specific prescription, so I had to cancel. I was explicitly told the refund would take 3-5 working days.
After the 5th working day passed with no refund, I contacted customer service. They suddenly changed their story, claiming it actually takes 3-10 working days. I am still waiting for my money, and despite requesting the ARN (Acquirer Reference Number) to track the transaction with my bank, they have failed to provide it. This has been a huge waste of time and money. Proceed with caution.
SmartBuyGlasses 回复2025-12-09
Hello Noel,
Thank you for sharing your feedback, and I’m sorry to hear about your experience — I understand how frustrating this must be.
I want to make sure this is resolved properly for you. I’ll reach out to you directly via email so we can look into your case in detail and sort this out as quickly as possible.
Thank you for your patience, and I appreciate the opportunity to make things right.
Sincerely,
Hannah
I ordered my glasses around early NOV 2025. We are now 6th Dec 2025 and still no glasses. Very disappointed with this company . I had high hopes. In this day and age when reading glssses are made in 20 mins at a shop , they take over a month...
I finally recieved it and they have been quite good to respond to my email hence I changed my stars… I do love my glasses .
SmartBuyGlasses 回复2025-12-06
Hello Kesang,
I hope you’re doing well.
I’m reaching out about your recent order with us. I understand your concerns and want you to know that I’m here to help make things right.
I’ll follow up with you privately via email to assist and resolve this matter.
Have a wonderful day!
Best regards,
Romar
-Update-
Hello Kesang,
I've sent you an important email about this order. Please check your spam / junk emails if you can't find it in your inbox.
I hope to hear from you soon!
Sincerely,
Ellen
UPDATE: Heads up! An email has been sent to you regarding this matter. If you haven't received it, you can look it up in your spam/junk folder. Thanks!
I was pleased to receive my glasses, although it did take a little longer than I expected. Still, they came in good order, well packaged and with both a hard and soft case. A happy customer.
Glad that they assured me that the frames could be returned for a full refund. Always received prompt replies which was good.
SmartBuyGlasses 回复2025-10-02
Hello James,
Thank you for sharing your feedback!
I'm thrilled to hear that you had a great experience, and your kind words truly mean a lot to our team.
To assist you further, I'll email you shortly.
Sincerely,
Caztille
Have written to customer service for a justification of having to Self-drop off the return item, having said that it does cause many inconveniences to have this DROP off for 30Km thru/forth, despite of paying the cost of S$9.99 . it is unbelievable of such arrangement by smartBuy Glasess.
Nevertheless Ms.April have taken into kind consideration and return the charges of S$9.99 to me and will be credited into my original payment account.
this is a great service to understand what i have been thru and is highly appreciated for her constructive decision.
Very attentive online customer service and received great help and advice from them. Received my well protected Oakley spectacle frame within 5 days. Good pricing with discount. Highly recommended! 👍
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