smooche

Hi there, We’re sorry to hear about your experience and want to make things right. We’ve sent you an email to discuss this further and find the best resolution for you. Please check your inbox, and feel free to reply at your earliest convenience. Looking forward to assisting you! Warm regards, The Smooche Team

Hi Tristan! 💖 We’re so thrilled to hear that you had a wonderful customer service experience! Providing friendly and helpful support is always our top priority. Thank you so much for taking the time to share your review! ✨ Warmly, The Smooche Team

Hi Carole! 💖 We’re so thrilled to hear that you're very satisfied with your purchase! Knowing you love the quality of our product truly brightens our day. Thank you so much for taking the time to share your review! ✨ Warmly, The Smooche Team

Hi Natascia! 💖 We’re so thrilled to hear that Genrev provided such fast, polite, and helpful assistance via Instagram DM for reference #143NATASHA! We'll be sure to pass along your wonderful shoutout to Genrev. Thank you so much for taking the time to share your review! ✨ Warmly, The Smooche Team

Hi Evelyn! 💖 We’re so thrilled to hear that ordering from our website was easy, smooth, and great value! Knowing that your order arrived quickly and that you love the sleek packaging, easy application, and flawless, crease-free finish truly brightens our day. Thank you so much for taking the time to share your wonderful review with us! ✨ Warmly, The Smooche Team

Hi Mandy! 💖 We’re so thrilled to hear that your very first experience with us was such a win! Knowing that you're loving how smooth and lightweight the color-changing foundation stays all day—without feeling cakey—and that the extreme lip plumper gives you that instant, warming plump truly brightens our day! We also really appreciate your honest feedback regarding the lip stains and peeling them off; we'll definitely pass that note along to our product development team as we're always looking for ways to make application and removal even easier. Thank you so much for sharing your fabulous, detailed review with us! ✨ Warmly, The Smooche Team

Hi Sheila, We’re sorry to hear that you had this experience, and we’d love to make things right. However, we couldn’t locate your order based on the review alone. Could you please share your order number with us? This will help us look into the issue and assist you as quickly as possible. You can reach us at [email protected] or reply here with your details. We’re happy to help! Warm regards, The Smooche Team

Hi Sinister Cutie, Thank you so much for your heartfelt review! 💕 We're thrilled that Christine was able to help clear up the tracking confusion and provide the support you needed. We'll be sure to share your kind words with her—they'll truly make her day. We appreciate your patience and are so grateful for your support. We hope you love your order! Warm regards, The Smooche Team

Hi Theresa, Thank you for your wonderful review! 💕 We're so happy to hear you're loving the Color Changing Foundation and your other Smooche products. A lip liner is a great tip for achieving even more precise application with the lip stain. We hope you continue enjoying your Smooche favorites! Warm regards, The Smooche Team

Hi Lynda, Thank you for your lovely review! 💕 We're glad Christine was able to help resolve the shipping confusion for you. We hope your order arrives very soon, and we can't wait for you to enjoy your Smooche products. Thank you for your patience and support! Warm regards, The Smooche Team

Hi Belinda! 💖 We're so thrilled to hear that Carla provided the best customer service while helping you with your questions and exchange for order #894741! Going the extra mile to make everything easy and seamless for you is what she does best, and we'll be sure to pass along your wonderful shoutout and thanks to her. Thank you so much for sharing your sweet review with us! ✨ Warmly, The Smooche Team

Hi Toni, Thank you for your wonderful review! 💕 We're so happy to hear that the Color Changing Foundation has become your go-to foundation and that you're loving the way it blends seamlessly with your skin. Thank you for being a valued Smooche customer! Warm regards, The Smooche Team

Hi JK! 💖 We're so thrilled to hear that Genrev was able to clear things up about our guarantee and turn that dread back into total optimism! We completely understand how nerve-wracking it can be trying a new product for the first time, and we're so happy our real-human team could put your mind at ease regarding order #1010020. We'll be sure to pass along your wonderful shoutout to Genrev! We're so excited for you to receive your shipment, and we hope you absolutely love it. Have a fantastic rest of your week! ✨ Warmly, The Smooche Team

Hi D W, Thank you so much for your kind words! 💕 We're delighted to hear that Carla was able to answer your questions and provide timely, reassuring support. We'll be sure to share your wonderful feedback with her. Thank you for choosing Smooche! Warm regards, The Smooche Team

Hi Melissa, Thank you for your lovely review! 💕 We're glad Genrev was able to quickly arrange a replacement for your damaged brow serum. We hope you continue enjoying the serum and see great results. Thank you for choosing Smooche! Warm regards, The Smooche Team

Hi Therese, Thank you for your kind review! 💕 We're so glad Christine was able to quickly investigate your shipment and provide you with an update. We hope you enjoy your first Smooche order, and thank you for choosing us! Warm regards, The Smooche Team

Hi Liliane, We're sorry to hear about the confusion regarding your order and the amount charged. We understand how concerning this must have been. We've looked into your order and have sent you an email with a detailed explanation of the charges. If you have any further questions, please don't hesitate to reply to our email—we're always happy to help. Warm regards, The Smooche Team

Hi Liza, We’re sorry to hear about your experience and want to make things right. We’ve sent you an email to discuss this further and find the best resolution for you. Please check your inbox, and feel free to reply at your earliest convenience. Looking forward to assisting you! Warm regards, The Smooche Team

Hi Pamela! 💖 We’re so thrilled to hear that Mary provided such quick, clear, and helpful support regarding your delivery! Keeping your mind at ease and answering your questions is what she does best, and we'll be sure to pass along your 5-star shoutout to her. We're so excited for your products to arrive today and hope you absolutely love them! Thank you for sharing your wonderful review with us! ✨ Warmly, The Smooche Team

Hi Karl! 💖 We're so thrilled to hear that Carla took such reassuring care of you, kept your mind at ease while your package was on its way, and checked in to make sure everything arrived safely! Delivering thoughtful, exceptional support is what she does best, and we'll be sure to pass along your wonderful shoutout and thanks to her. We're also so delighted to hear how much you're loving your new foundation! Thank you so much for sharing your review with us! ✨ Warmly, The Smooche Team