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美丽与健康

smooche

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221 条评价

4.2221 条评价
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关于 smooche

数据更新
网站
smooche.com
分类
美丽与健康
所在地
美国
状态
待认证
近 12 个月
221 条评价
差评回复率
91%(32/35 条)
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商家自述

Smooche是一个以解决方案为导向的美妆品牌,致力于创造一个让每个人都能自信的世界。

以上内容由商家自行提供,未经平台核实。

smooche靠谱吗?

smooche(smooche.com)在 OK.one 的综合评分为 4.2 分(满分 5 分),基于本站收录的 221 条用户评价,属于美丽与健康分类,口碑良好。82% 的评价为 4 星及以上,13% 为 1 星;商家回复了 91% 的差评;评价主要围绕产品、客户服务、质量。数据最后更新于 2026-08-26。

评价综述

AI 生成

综合5,578条评价来看,绝大多数消费者对这家公司体验极佳。许多忠实顾客经常称赞专属客服团队在解决意外配送或订单问题时的迅速、友好和高效协助。许多满意的评论者指出,这款独特的粉底液融合度极好,全天保持清新,呈现真正自然的外观。 然而,也有部分顾客反映该粉底液与某些肤色不太匹配,上脸后偶尔显得过白、厚重或卡粉。另有少数人表示,这款化妆品在日常佩戴时会明显卡在细纹中,或引起轻微皮肤刺激。

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

M
Maria Flournoy · 写过 1 条评价 · 体验于 2026-08-02 ·

GENREV 摇滚!

Smooche 粉底对我的皮肤来说太轻了,我给公司发了电子邮件要求退款。我下次购买时只得到 10% 的折扣。有一个项目我想尝试,但 10% 且不退款?当我再次发送电子邮件并写下我的担忧时,GENREV 诚实地回复了我,让我感觉像皇室成员一样!她说她正在开始全额退款,几天后我应该会在我的银行账户中看到退款,而且我不需要退回产品。皇室! 每个企业都应该这样对待客户!当我读完电子邮件后,我想购买我感兴趣的其他商品,只是为了支持他们! GEREV 应该举办研讨会,讨论如何让您的客户在任何情况下都感到特别!她很棒,非常关心和富有同情心。向她和接吻致敬!

smooche 回复2026-08-07

Hi Maria! 💖 We’re so thrilled to hear that Genrev made you feel like absolute royalty and went above and beyond to make things right for you! We’ll be sure to pass along your wonderful shoutout and high praise to her. Thank you so much for taking the time to share your lovely review! ✨ Warmly, The Smooche Team

J
Jill Reise · 写过 2 条评价 · 体验于 2026-08-02 ·

Carla - 很棒的客户服务而且非常友好

卡拉很友好,乐于助人。让这个过程变得如此简单。

smooche 回复2026-08-07

Hi Jill! 💖 We’re so happy to hear that Carla made the process so easy with her friendly and helpful service! We'll be sure to pass along your sweet shoutout to her. Thank you so much for taking the time to share your lovely review! ✨ Warmly, The Smooche Team

G
Gloria Dolan · 写过 12 条评价 · 体验于 2026-07-31 ·

很好的体验

杰莎很容易地提出了我的取消请求。她非常有礼貌和专业。她完全按照她所说的及时去做。

smooche 回复2026-08-07

Hi Gloria! 💖 We’re so happy to hear that Jessa made your cancellation process so easy, courteous, and professional! We'll be sure to pass along your sweet shoutout to her. Thank you so much for taking the time to share your lovely review! ✨ Warmly, The Smooche Team

s
sarah tuthill · 写过 25 条评价 · 体验于 2026-08-05 ·

订单号 969133。卡拉的优质服务

订单号 969133。 我买了变色粉底,虽然感觉很可爱,但颜色不太适合我。 卡拉立即做出回应,提供商店信用。没有狡辩,没有麻烦,只有来自真人的卓越、礼貌和友好的客户服务。杰出的。

smooche 回复2026-08-07

Hi Sarah! 💖 We’re so happy to hear that Carla provided immediate, polite, and friendly service to take care of your store credit for order #969133! We’ll be sure to pass along your wonderful shoutout to her. Thank you so much for taking the time to share your lovely review! ✨ Warmly, The Smooche Team

P
Philippa Louise · 写过 3 条评价 · 体验于 2026-08-06 ·

省钱

省钱! 变色粉底不起作用。 我的脖子和肩膀都晒黑了,我的脸也是如此。 涂上smooch变色粉底后,我看起来就像把脸放在面粉袋里一样。 我无法使用它;这让我看起来病了。 不要购买。

smooche 回复2026-08-07

Hi Philippa, We’re sorry to hear about your experience and want to make things right. We’ve sent you an email to discuss this further and find the best resolution for you. Please check your inbox, and feel free to reply at your earliest convenience. Looking forward to assisting you! Warm regards, The Smooche Team

J
Jo M · 写过 21 条评价 · 体验于 2026-08-06 ·

感谢卡拉的快速...

感谢卡拉对我的询问的快速答复。我很感激:)

smooche 回复2026-08-07

Hi Jo! 💖 We’re so happy to hear that Carla provided a quick response and helped you out! We'll be sure to pass along your sweet shoutout to her. Thank you so much for taking the time to share your kind review! ✨ Warmly, The Smooche Team

R
Rasha K · 写过 6 条评价 · 体验于 2026-06-28 ·

无法查看订单

我在查看订单#1047975 时遇到问题。 我无法最终付款,但克里斯汀女士帮了我很多忙。我真的很感谢您为下订单所付出的所有时间和精力。

smooche 回复2026-08-07

Hi Rasha! 💖 We’re so thrilled to hear that Christine was able to step in and help you successfully place order #1047975! Thank you so much for taking the time to share your appreciation and lovely review! ✨ Warmly, The Smooche Team

N
Nia Davies · 写过 7 条评价 · 体验于 2026-08-06 ·

我只想说别打扰

smooche 回复2026-08-07

Hi Nia, We’re sorry to hear that you had this experience, and we’d love to make things right. However, we couldn’t locate your order based on the review alone. Could you please share your order number with us? This will help us look into the issue and assist you as quickly as possible. You can reach us at [email protected] or reply here with your details. We’re happy to help! Warm regards, The Smooche Team

C
Cindy Fritz · 写过 2 条评价 · 体验于 2026-08-02 ·

喜欢这个妆容

喜欢这个妆容。起初很担心,但没有折痕或皮肤问题。我的皮肤非常敏感,但 Smooche 没有任何问题。我已经推荐给我姐姐了,她会购买。

smooche 回复2026-08-07

Hi Cindy! 💖 We’re so thrilled to hear that you love our makeup and that it works so wonderfully for your sensitive skin with no creasing! It’s the ultimate compliment that you’ve recommended us to your sister, too. Thank you so much for taking the time to share your lovely review! ✨ Warmly, The Smooche Team

D
Demi Mahbarif · 写过 1 条评价 · 体验于 2026-08-01 ·

GEREV 给予支持并迅速……

GENREV 非常支持并且反应迅速,绝对是宝石!

smooche 回复2026-08-07

Hi Demi! 💖 We’re so thrilled to hear that Genrev was supportive, quick to respond, and an absolute gem for you! We’ll be sure to pass along your sweet shoutout to her. Thank you so much for taking the time to share your lovely review! ✨ Warmly, The Smooche Team

V
Val Marietta · 写过 2 条评价 · 体验于 2026-08-06 ·

假冒产品

smooche 回复2026-08-07

Hi Val, We’re sorry to hear that you had this experience, and we’d love to make things right. However, we couldn’t locate your order based on the review alone. Could you please share your order number with us? This will help us look into the issue and assist you as quickly as possible. You can reach us at [email protected] or reply here with your details. We’re happy to help! Warm regards, The Smooche Team

J
Jelai Christopher · 写过 1 条评价 · 体验于 2026-08-05 ·

我订购了 smooche 粉底,遗憾的是……

我订购了 smooche 粉底,遗憾的是它对我不起作用,因为我的皮肤较黑。我给该公司发了电子邮件,Genrev 非常乐于助人。他非常了解我的需求。谢谢你帮助我 Genrev!你太棒了:)

smooche 回复2026-08-07

Hi Jelai! 💖 We’re so glad to hear that Genrev was so helpful, understanding, and able to take great care of you! We’ll be sure to pass along your awesome shoutout to him. Thank you so much for taking the time to share your kind review! ✨ Warmly, The Smooche Team

S
Susy · 写过 1 条评价 · 体验于 2026-08-04 ·

我喜欢它帮助平滑我的皮肤的方式......

我喜欢它帮助我的皮肤变得光滑和全天的遮盖度😊

smooche 回复2026-08-06

Hi Susy! 💖 We’re so thrilled to hear that you love how smooth your skin feels and that you're enjoying all-day sheer coverage! Knowing that our products leave you smiling and feeling great truly brightens our day. Thank you so much for taking the time to share your lovely review with us! ✨ Warmly, The Smooche Team

V
Vaida · 写过 2 条评价 · 体验于 2026-07-27 ·

我真的很期待尝试……

我真的很期待尝试这个粉底,但不幸的是它没有达到广告的效果。 首先,它被宣传为**买一送一**,并包含免费礼物。 “礼物”原来不过是一个基本的化妆海绵,相当令人失望。 其次,交货时间**一个多月**,远远超出我的预期。 然而,最大的问题是产品本身。它被宣传为**适应你的肤色**,但这不是我的经验。在我的皮肤上,它比我的自然肤色至少浅一种色调,即使在充分混合并等待一段时间后,差异仍然很明显。 报道也令人失望。我没有太多瑕疵或发红区域,但它几乎遮盖不了任何东西。根据广告,我预计至少会有轻度到中度的覆盖,但效果远远不够。 最后,虽然它在市场上宣传为皮肤感觉轻盈,但老实说,它的感觉与许多廉价药店粉底没有什么不同。在我看来,它并不能证明其溢价是合理的。 总的来说,我对产品和整体购买体验都感到失望,我不会再次购买。

smooche 回复2026-08-06

Hi Vaida, We’re sorry to hear about your experience and want to make things right. We’ve sent you an email to discuss this further and find the best resolution for you. Please check your inbox, and feel free to reply at your earliest convenience. Looking forward to assisting you! Warm regards, The Smooche Team

l
lorraine usher · 写过 76 条评价 · 体验于 2026-08-03 ·

可爱的产品

可爱的产品。真的很持久,而且看起来不会“结块”。

smooche 回复2026-08-06

Hi Lorraine! 💖 We’re so thrilled to hear that you love the product and that it lasts all day without looking cakey! Knowing you're happy with your finish truly brightens our day. Thank you so much for taking the time to share your review! ✨ Warmly, The Smooche Team

K
Karen Chinchock · 写过 7 条评价 · 体验于 2026-07-08 ·

我已经买了很多…

为了找到适合我这个年龄皮肤的粉底,我已经买了很长一段时间了。我已经 71 岁了,你们的粉底是我发现的最好的。我尝试过 Luxe、玫琳凯和其他一些我不记得名字的产品。你的基础进展顺利。看起来很自然。它可以遮盖大部分瑕疵。我就是喜欢它。我会再次购买。您的一位员工非常乐于助人。她的名字叫詹雷夫。

smooche 回复2026-08-06

Hi Karen! 💖 We’re so thrilled to hear that Smooche is the best foundation you’ve found! Finding a formula that sits beautifully, goes on smoothly, and offers natural-looking coverage for mature skin can be a real journey, and knowing it won you over among so many brands means everything to us. We're also so glad to hear that Genrev was there to provide such helpful support along the way, and we'll be sure to pass along your wonderful shoutout to her! Thank you so much for sharing your review with us, and we can't wait to welcome you back again! ✨ Warmly, The Smooche Team

M
Marianne · 写过 29 条评价 · 体验于 2026-07-30 ·

很棒的产品,非常轻,而且……

很棒的产品,非常轻盈,与我的肤色完美融合。价格优惠肯定会再次订购。

smooche 回复2026-08-06

Hi Marianne! 💖 We’re so thrilled to hear that you love how extremely lightweight the product feels and how perfectly it blends to your skin tone! Knowing that you enjoyed the price and plan to order again truly brightens our day. Thank you so much for taking the time to share your wonderful review with us! ✨ Warmly, The Smooche Team

S
Sally Anne Jones · 写过 2 条评价 · 体验于 2026-08-05 ·

糟糕的

糟糕的!与皮肤颜色不匹配,它只会变成暗橙色。在脸上、手臂、腿上都试过了,颜色都一样。我给他们发了电子邮件要求送货,没有回复,我怀疑他们会回复我的电子邮件要求退款保证!让我们来看看。

smooche 回复2026-08-06

Hi Sally Anne, We’re sorry to hear about your experience and want to make things right. We’ve sent you an email to discuss this further and find the best resolution for you. Please check your inbox, and feel free to reply at your earliest convenience. Looking forward to assisting you! Warm regards, The Smooche Team

P
Patricia Grabowski · 写过 1 条评价 · 体验于 2026-07-29 ·

Genrev终于听我的故事了!

我对该产品以及我的皮肤对它的反应没有很好的体验。我多次反馈,但感觉没有人回应或听到我的声音。最后,我很幸运能够与 GEREV 取得联系,她倾听了我的意见和我遇到的问题,并凭借出色的客户服务技能使一切都变得正确。现在很难找到像她这样的人了。她帮助我获得了订单号 808037。她值得获奖!她绝对是一个守门员!请认出她。 她是五星级的,但我在公司的整体经历很痛苦。她把事情做对了。

smooche 回复2026-08-06

Hi Patricia! 💖 We’re so grateful for your feedback and so happy that Genrev was able to listen, turn your experience around, and handle your order (#808037) with such care and excellence! While we’re truly sorry that the product wasn't the right match for your skin and that your initial outreach was frustrating, we deeply appreciate your patience in letting us make things right. Coming across someone as attentive as Genrev is special, and we will definitely pass along your glowing praise and shoutout to her and leadership. Thank you for sharing your honest review with us! ✨ Warmly, The Smooche Team

S
SN · 写过 2 条评价 · 体验于 2026-08-04 ·

我写信是想提一下卡拉,她协助了……

我写信要提一下卡拉,她协助我办理了订单号 971058 的退款。她在安排我的退款方面非常有帮助。反应很快,理解力强,和她打交道很愉快。 Carla 获得客户服务,Smooche 应该为雇用她而感到幸运。对公司来说是绝对的资产!谢谢卡拉!!

smooche 回复2026-08-06

Hi SN! 💖 We’re so thrilled to hear that Carla provided such quick, understanding, and super helpful service with your refund for order #971058! Knowing how to deliver top-tier support with care is what she does best, and having team members like her truly makes all the difference. We will definitely pass along your glowing praise and shoutout to Carla and our team. Thank you so much for taking the time to share your review with us! ✨ Warmly, The Smooche Team

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