Hi Maria! 💖
We’re so thrilled to hear that Genrev made you feel like absolute royalty and went above and beyond to make things right for you! We’ll be sure to pass along your wonderful shoutout and high praise to her. Thank you so much for taking the time to share your lovely review! ✨
Warmly,
The Smooche Team
J
Jill Reise · 写过 2 条评价 · 体验于 2026-08-02 ·
★★★★★
Carla - 很棒的客户服务而且非常友好
卡拉很友好,乐于助人。让这个过程变得如此简单。
smooche 回复2026-08-07
Hi Jill! 💖
We’re so happy to hear that Carla made the process so easy with her friendly and helpful service! We'll be sure to pass along your sweet shoutout to her. Thank you so much for taking the time to share your lovely review! ✨
Warmly,
The Smooche Team
G
Gloria Dolan · 写过 12 条评价 · 体验于 2026-07-31 ·
★★★★★
很好的体验
杰莎很容易地提出了我的取消请求。她非常有礼貌和专业。她完全按照她所说的及时去做。
smooche 回复2026-08-07
Hi Gloria! 💖
We’re so happy to hear that Jessa made your cancellation process so easy, courteous, and professional! We'll be sure to pass along your sweet shoutout to her. Thank you so much for taking the time to share your lovely review! ✨
Warmly,
The Smooche Team
Hi Sarah! 💖
We’re so happy to hear that Carla provided immediate, polite, and friendly service to take care of your store credit for order #969133! We’ll be sure to pass along your wonderful shoutout to her. Thank you so much for taking the time to share your lovely review! ✨
Warmly,
The Smooche Team
Hi Philippa,
We’re sorry to hear about your experience and want to make things right. We’ve sent you an email to discuss this further and find the best resolution for you. Please check your inbox, and feel free to reply at your earliest convenience.
Looking forward to assisting you!
Warm regards,
The Smooche Team
J
Jo M · 写过 21 条评价 · 体验于 2026-08-06 ·
★★★★★
感谢卡拉的快速...
感谢卡拉对我的询问的快速答复。我很感激:)
smooche 回复2026-08-07
Hi Jo! 💖
We’re so happy to hear that Carla provided a quick response and helped you out! We'll be sure to pass along your sweet shoutout to her. Thank you so much for taking the time to share your kind review! ✨
Warmly,
The Smooche Team
Hi Rasha! 💖
We’re so thrilled to hear that Christine was able to step in and help you successfully place order #1047975! Thank you so much for taking the time to share your appreciation and lovely review! ✨
Warmly,
The Smooche Team
N
Nia Davies · 写过 7 条评价 · 体验于 2026-08-06 ·
★★★★★
我只想说别打扰
smooche 回复2026-08-07
Hi Nia,
We’re sorry to hear that you had this experience, and we’d love to make things right. However, we couldn’t locate your order based on the review alone. Could you please share your order number with us? This will help us look into the issue and assist you as quickly as possible.
You can reach us at [email protected] or reply here with your details. We’re happy to help!
Warm regards,
The Smooche Team
Hi Cindy! 💖
We’re so thrilled to hear that you love our makeup and that it works so wonderfully for your sensitive skin with no creasing! It’s the ultimate compliment that you’ve recommended us to your sister, too. Thank you so much for taking the time to share your lovely review! ✨
Warmly,
The Smooche Team
D
Demi Mahbarif · 写过 1 条评价 · 体验于 2026-08-01 ·
★★★★★
GEREV 给予支持并迅速……
GENREV 非常支持并且反应迅速,绝对是宝石!
smooche 回复2026-08-07
Hi Demi! 💖
We’re so thrilled to hear that Genrev was supportive, quick to respond, and an absolute gem for you! We’ll be sure to pass along your sweet shoutout to her. Thank you so much for taking the time to share your lovely review! ✨
Warmly,
The Smooche Team
V
Val Marietta · 写过 2 条评价 · 体验于 2026-08-06 ·
★★★★★
假冒产品
smooche 回复2026-08-07
Hi Val,
We’re sorry to hear that you had this experience, and we’d love to make things right. However, we couldn’t locate your order based on the review alone. Could you please share your order number with us? This will help us look into the issue and assist you as quickly as possible.
You can reach us at [email protected] or reply here with your details. We’re happy to help!
Warm regards,
The Smooche Team
Hi Jelai! 💖
We’re so glad to hear that Genrev was so helpful, understanding, and able to take great care of you! We’ll be sure to pass along your awesome shoutout to him. Thank you so much for taking the time to share your kind review! ✨
Warmly,
The Smooche Team
S
Susy · 写过 1 条评价 · 体验于 2026-08-04 ·
★★★★★
我喜欢它帮助平滑我的皮肤的方式......
我喜欢它帮助我的皮肤变得光滑和全天的遮盖度😊
smooche 回复2026-08-06
Hi Susy! 💖
We’re so thrilled to hear that you love how smooth your skin feels and that you're enjoying all-day sheer coverage! Knowing that our products leave you smiling and feeling great truly brightens our day. Thank you so much for taking the time to share your lovely review with us! ✨
Warmly,
The Smooche Team
Hi Vaida,
We’re sorry to hear about your experience and want to make things right. We’ve sent you an email to discuss this further and find the best resolution for you. Please check your inbox, and feel free to reply at your earliest convenience.
Looking forward to assisting you!
Warm regards,
The Smooche Team
l
lorraine usher · 写过 76 条评价 · 体验于 2026-08-03 ·
★★★★★
可爱的产品
可爱的产品。真的很持久,而且看起来不会“结块”。
smooche 回复2026-08-06
Hi Lorraine! 💖
We’re so thrilled to hear that you love the product and that it lasts all day without looking cakey! Knowing you're happy with your finish truly brightens our day. Thank you so much for taking the time to share your review! ✨
Warmly,
The Smooche Team
Hi Karen! 💖
We’re so thrilled to hear that Smooche is the best foundation you’ve found! Finding a formula that sits beautifully, goes on smoothly, and offers natural-looking coverage for mature skin can be a real journey, and knowing it won you over among so many brands means everything to us. We're also so glad to hear that Genrev was there to provide such helpful support along the way, and we'll be sure to pass along your wonderful shoutout to her! Thank you so much for sharing your review with us, and we can't wait to welcome you back again! ✨
Warmly,
The Smooche Team
M
Marianne · 写过 29 条评价 · 体验于 2026-07-30 ·
★★★★★
很棒的产品,非常轻,而且……
很棒的产品,非常轻盈,与我的肤色完美融合。价格优惠肯定会再次订购。
smooche 回复2026-08-06
Hi Marianne! 💖
We’re so thrilled to hear that you love how extremely lightweight the product feels and how perfectly it blends to your skin tone! Knowing that you enjoyed the price and plan to order again truly brightens our day. Thank you so much for taking the time to share your wonderful review with us! ✨
Warmly,
The Smooche Team
Hi Sally Anne,
We’re sorry to hear about your experience and want to make things right. We’ve sent you an email to discuss this further and find the best resolution for you. Please check your inbox, and feel free to reply at your earliest convenience.
Looking forward to assisting you!
Warm regards,
The Smooche Team
Hi Patricia! 💖
We’re so grateful for your feedback and so happy that Genrev was able to listen, turn your experience around, and handle your order (#808037) with such care and excellence! While we’re truly sorry that the product wasn't the right match for your skin and that your initial outreach was frustrating, we deeply appreciate your patience in letting us make things right. Coming across someone as attentive as Genrev is special, and we will definitely pass along your glowing praise and shoutout to her and leadership. Thank you for sharing your honest review with us! ✨
Warmly,
The Smooche Team
Hi SN! 💖
We’re so thrilled to hear that Carla provided such quick, understanding, and super helpful service with your refund for order #971058! Knowing how to deliver top-tier support with care is what she does best, and having team members like her truly makes all the difference. We will definitely pass along your glowing praise and shoutout to Carla and our team. Thank you so much for taking the time to share your review with us! ✨
Warmly,
The Smooche Team