杰莎对我的帮助非常大……
Jessa 对我的更换订单 1109193 非常有帮助。我期待尽快收到我的产品。
关于 smooche
数据更新- 网站
- smooche.com
- 分类
- 美丽与健康
- 所在地
- 美国
- 状态
- 待认证
- 近 12 个月
- 221 条评价
- 差评回复率
- 91%（32/35 条）
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商家自述
Smooche是一个以解决方案为导向的美妆品牌，致力于创造一个让每个人都能自信的世界。
以上内容由商家自行提供，未经平台核实。smooche靠谱吗？
smooche（smooche.com）在 OK.one 的综合评分为 4.2 分（满分 5 分），基于本站收录的 221 条用户评价，属于美丽与健康分类，口碑良好。82% 的评价为 4 星及以上，13% 为 1 星；商家回复了 91% 的差评；评价主要围绕产品、客户服务、质量。数据最后更新于 2026-08-26。
评价综述
AI 生成综合5,578条评价来看，绝大多数消费者对这家公司体验极佳。许多忠实顾客经常称赞专属客服团队在解决意外配送或订单问题时的迅速、友好和高效协助。许多满意的评论者指出，这款独特的粉底液融合度极好，全天保持清新，呈现真正自然的外观。 然而，也有部分顾客反映该粉底液与某些肤色不太匹配，上脸后偶尔显得过白、厚重或卡粉。另有少数人表示，这款化妆品在日常佩戴时会明显卡在细纹中，或引起轻微皮肤刺激。
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
伟大的产品会发生白色变化……
伟大的产品会变白，然后改变你的肤色！易于佩戴，可用刷子或海绵涂抹
我的订单已经延迟了近 2...
我想我的订单已经延迟了近两周，但感谢 Jessa 不断给我更新订单，所以尽管延迟了，我还是松了口气，因为我没有被骗，哈哈。迫不及待地收到并终于使用了。订单#996785
此评论是针对客户服务的...
这篇评论是针对客户服务卡拉的。她动作敏捷、专业且出色。我没有保留该产品，因为它与我的肤色不匹配。卡拉能够帮助我并退款。
smooche 回复2026-08-06
Hi Gabriella! 💖 We’re so thrilled to hear that Carla provided quick, professional, and exceptional service to assist you with your refund! We'll be sure to pass along your wonderful shoutout to her. Thank you so much for taking the time to share your review! ✨ Warmly, The Smooche Team
GEREV 和您的订单号 741807
GEREV 和您的订单号 741807 GEREV 的帮助远远超出了我的预期，她确实帮助我解决了我的问题并很快解决了我的问题 经过多次发电子邮件和联系客户服务后。最后，GENREV 没有让我失望，它对我的所有问题都做出了快速答复
smooche 回复2026-08-07
Hi Jade! 💖 We're so thrilled to hear that Genrev jumped in to quickly resolve everything for order #741807! We'll be sure to pass along your wonderful shoutout to her. Thank you so much for sharing your review! ✨ Warmly, The Smooche Team
Genrev 是一位杰出的客户……
流派是一位出色的客户服务代表。 她对我的需求很敏感并且非常诚实。她试图让我尝试其他一些产品，但她没有强迫我购买不适合我的产品。她非常迅速地处理我的退款，并且在整个交易过程中非常乐于助人并且很有礼貌。 我对她印象非常深刻。 我的订单#803152 非常感谢你
smooche 回复2026-08-07
Hi Laura! 💖 We're so thrilled to hear that Genrev provided exceptional, honest, and prompt care for order #803152! We'll be sure to pass along your sweet shoutout to her. Thank you so much for sharing your wonderful review! ✨ Warmly, The Smooche Team
JESSA 她太棒了，帮助了我……
JESSA 她很棒，给了我很多帮助，她每天都会更新我的信息 我的 #990227 还在等待收到订单
smooche 回复2026-08-07
Hi there! 💖 We're so thrilled to hear that Jessa was amazing and kept you updated daily on order #990227! We can't wait for you to receive your order soon! Thank you so much for sharing your wonderful review! ✨ Warmly, The Smooche Team
感谢 Genrev 出色的客户服务
感谢 Genrev 出色的客户服务。非常感谢她在回答我的产品问题和电子邮件方面的沟通和准时。
smooche 回复2026-08-07
Hi Karen! 💖 We're so thrilled to hear that Genrev provided excellent, punctual customer service and addressed all your concerns! We'll be sure to pass along your wonderful shoutout to her. Thank you so much for taking the time to share your review! ✨ Warmly, The Smooche Team
杰莎订单 909351
Jessa 订单 909351。她在整个过程中一直向我通报我的订单最新情况。等不及发货了，所以我可以尝试一下
smooche 回复2026-08-07
Hi Brenda! 💖 We're so happy to hear that Jessa kept you updated every step of the way for order #909351! We can't wait for you to try your product once it arrives! Thank you so much for sharing your sweet review! ✨ Warmly, The Smooche Team
客户服务部的卡拉
客户服务部的卡拉帮助我解决了我遇到的问题，她非常好，非常乐于助人
smooche 回复2026-08-07
Hi Lorraine! 💖 We're so happy to hear that Carla was very helpful and took great care of your issue! We'll be sure to pass along your sweet shoutout to her. Thank you so much for sharing your review! ✨ Warmly, The Smooche Team
糟糕的客户服务
我重复订购后立即通知他们取消第二个订单，在第四次发送电子邮件但没有得到任何回复后，我将原封不动地退回所有订单，并且我已经联系了我的银行 完全诈骗和可耻的客户服务，仍然没有收到货物或退款
smooche 回复2026-08-06
Hi Angela, We’re sorry to hear about your experience and want to make things right. We’ve sent you an email to discuss this further and find the best resolution for you. Please check your inbox, and feel free to reply at your earliest convenience. Looking forward to assisting you! Warm regards, The Smooche Team
乐于助人的客户服务人员
订购了变色粉底，不幸的是它不适合我。颜色很接近，但缺乏覆盖范围。卡拉毫无问题地处理了我的退款。我仍然会向其他人推荐 Smooche，只是遗憾它不符合我的需求。订单号#901647
smooche 回复2026-08-07
Hi Sarah! 💖 We're so happy Carla could quickly help you with your refund for order #901647! Thank you so much for your kind recommendation and sweet review! ✨ Warmly, The Smooche Team
糟糕的基础
糟糕的粉底，在毛孔和皱纹中显得粗糙，感觉又厚又粘。感到非常失望，现在有两管东西要扔掉！
smooche 回复2026-08-06
Hi Kellie, We’re sorry to hear about your experience and want to make things right. We’ve sent you an email to discuss this further and find the best resolution for you. Please check your inbox, and feel free to reply at your earliest convenience. Looking forward to assisting you! Warm regards, The Smooche Team
这款粉底质地轻薄不油腻……
这款粉底质地轻薄不油腻，非常适合我的肤色。另外，看着它在几秒钟内从白色变成我的肤色很有趣！
smooche 回复2026-08-07
Hi Kelly! 💖 We're so thrilled to hear that you love the lightweight feel, perfect skin match, and the magic of watching it transform! Thank you so much for taking the time to share your wonderful review! ✨ Warmly, The Smooche Team
可爱的产品，而且速度相当快……
考虑到去澳大利亚旅行，可爱的产品和相当快的交货速度。
smooche 回复2026-08-07
Hi Jeni! 💖 We're so thrilled to hear that you love your product and were happy with the quick delivery all the way to Australia! Thank you so much for taking the time to share your lovely review! ✨ Warmly, The Smooche Team
GENREV 提供出色的客户体验
您好，GENREV（订单号 930550）在服务客户、准确提供他们的需求和快速响应方面是一笔巨大的财富。谢谢。
smooche 回复2026-08-07
Hi Manju! 💖 We’re so thrilled to hear that Genrev provided a great experience for order #930550 and delivered exactly what you needed! We'll be sure to pass along your wonderful shoutout to her. Thank you so much for sharing your review! ✨ Warmly, The Smooche Team
我喜欢它，它让我的皮肤感觉柔软……
我喜欢它让我的皮肤感觉柔软光滑
smooche 回复2026-08-07
Hi Xho! 💖 We're so happy to hear that you love it and that your skin feels soft and smooth! Thank you so much for sharing your wonderful review! ✨ Warmly, The Smooche Team
从未收到物品
从未收到物品，跟踪信息不起作用，并向公司发送了电子邮件，但我得到的只是感谢您的购买
smooche 回复2026-08-06
Hi Sinalee, We’re sorry to hear that you had this experience, and we’d love to make things right. However, we couldn’t locate your order based on the review alone. Could you please share your order number with us? This will help us look into the issue and assist you as quickly as possible. You can reach us at [email protected] or reply here with your details. We’re happy to help! Warm regards, The Smooche Team
你好
你好！我刚刚收到订单号 977914，非常感谢 Euri 的帮助！一切都很顺利，有点慢，但可能是因为距离......我等待开始使用我的产品！
smooche 回复2026-08-07
Hi Simona! 💖 We’re so thrilled to hear your order #977914 arrived safely and that Euri was so helpful! We hope you love using your new products! Thank you so much for taking the time to share your review! ✨ Warmly, The Smooche Team
好产品
很好的产品，但与我尝试过的其他类似变色粉底没有太大区别。我喜欢它的一个原因是它确实含有 SPF 15 的防晒霜，这是一个很好的功能，尤其是生活在阳光明媚的佛罗里达州。
smooche 回复2026-08-07
Hi Bonita! 💖 We're so glad you enjoy the built-in SPF 15 for that sunny Florida weather! Thank you so much for sharing your lovely review! ✨ Warmly, The Smooche Team
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