Smooche是一个以解决方案为导向的美妆品牌，致力于创造一个让每个人都能自信的世界。
以上内容由商家自行提供，未经平台核实。smooche（smooche.com）在 OK.one 的综合评分为 4.2 分（满分 5 分），基于本站收录的 221 条用户评价，属于美丽与健康分类，口碑良好。82% 的评价为 4 星及以上，13% 为 1 星；商家回复了 91% 的差评；评价主要围绕产品、客户服务、质量。数据最后更新于 2026-08-26。
综合5,578条评价来看，绝大多数消费者对这家公司体验极佳。许多忠实顾客经常称赞专属客服团队在解决意外配送或订单问题时的迅速、友好和高效协助。许多满意的评论者指出，这款独特的粉底液融合度极好，全天保持清新，呈现真正自然的外观。 然而，也有部分顾客反映该粉底液与某些肤色不太匹配，上脸后偶尔显得过白、厚重或卡粉。另有少数人表示，这款化妆品在日常佩戴时会明显卡在细纹中，或引起轻微皮肤刺激。
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。我的订单交付遇到问题。 我很幸运让克里斯汀处理我的问题，她以最专业的态度做到了这一点。谢谢克里斯汀，我期待着我的包裹到达。
Hi Michael! 💖 We’re so thrilled to hear that Christine handled your delivery issue with the utmost professionalism! We hope your package arrives very soon! Thank you so much for taking the time to share your wonderful review! ✨ Warmly, The Smooche Team
我下了订单，但不适合我，所以我要求退款。 处理我的案子的人非常友好，回复很快，我真的很高兴 杰内夫谢谢你！！订单号970674！）🍕
Hi there! 💖 We’re so thrilled to hear that Genrev was friendly, quick to respond, and made the refund process so smooth for order #970674! We’ll be sure to pass along your sweet shoutout to her. Thank you so much for taking the time to share your review! ✨ Warmly, The Smooche Team
卡拉是一位出色的客户服务代表。化妆品对我来说没有发挥魔力，所以我给客户服务发了电子邮件并告诉他们。可爱的卡拉立即回复并理解并立即解决了我的问题。非常友好，我很乐意再次与之互动。谢谢卡拉😊🙏💓4
Hi there! 💖 We’re so thrilled to hear that Carla was wonderful, friendly, and promptly resolved your issue! We’ll be sure to pass along your sweet shoutout and appreciation to her. Thank you so much for taking the time to share your lovely review! ✨ Warmly, The Smooche Team
我喜欢这个产品。很遗憾我没有得到承诺的任何免费礼物。我在炎热的厨房里工作了一整天，离开时我的脸看起来和上班时一样好。它也很容易申请。
Hi Yasmine! 💖 We're so thrilled to hear how well our foundation holds up during long kitchen shifts! We're so sorry about the missing free gifts, but we'd love to make that right for you! Please send us a quick message so we can get those sent out right away. Thank you for your wonderful review! ✨ Warmly, The Smooche Team
Genrev 非常出色并且善解人意。交谈起来很愉快。强烈推荐
Hi Molly! 💖 We're so happy to hear that Genrev was great, understanding, and pleasant to speak with! We'll be sure to pass along your sweet shoutout to her. Thank you so much for your child recommendation and review! ✨ Warmly, The Smooche Team
我不得不取消订单。他们非常迅速且善于沟通。非常愉快，我很欣赏优质的客户服务。
Hi Kate! 💖 We’re so glad to hear our team provided prompt, communicative, and pleasant service for your cancellation! Thank you so much for taking the time to share your kind review! ✨ Warmly, The Smooche Team
不幸的是我的皮肤对产品敏感，公司意识到这一点已全额退款，非常感谢您的关心和理解
Hi Debbie! 💖 We’re so glad our team could take great care of you with a prompt refund! Thank you so much for your kind words and sweet review! ✨ Warmly, The Smooche Team
优质的产品，包装精美，个性化的风格使其感觉非常高档。用过，很惊喜。它完美匹配。所以这一次我找到了一种有效的产品。我的购买非常高兴。很棒的客户服务。肯定会再次购买并告诉我的朋友。
Hi Tracey! 💖 We’re so thrilled to hear that the perfect match, lovely packaging, and personal touches made such a great impression! Thank you so much for your sweet recommendation and wonderful review! ✨ Warmly, The Smooche Team
化妆让我的卡梅尔肤色看起来像一个白色的幽灵。不到一个小时，我就出现了皮疹，不得不寻求医疗救助并开出治疗皮疹的处方。 提出退回未开封的瓶子被告知没有必要。 我买了一瓶送一瓶，很划算。 经过几天的短信支持，我收到了积分。我得到了 1 瓶的积分，以及附带的免费赠品：海绵、睫毛膏（糟糕）、镊子（小）；然后向我收取一瓶的费用，加上税费和该瓶的运费。 因此，我购买的瓶子获得了积分，然后为本应免费的瓶子收取了费用！ 毕竟这并不是什么了不起的事情！永远不会购买 SMOOCHE 的任何产品！
Hi Sandy, We’re sorry to hear about your experience and want to make things right. We’ve sent you an email to discuss this further and find the best resolution for you. Please check your inbox, and feel free to reply at your earliest convenience. Looking forward to assisting you! Warm regards, The Smooche Team
当我需要退货/退款时，卡拉非常乐意与我合作。她很及时，我对结果非常满意。
Hi April! 💖 We’re so happy to hear that Carla provided pleasant, prompt service and ensured a great outcome for your refund! We'll be sure to pass along your wonderful shoutout to her. Thank you so much for taking the time to share your review! ✨ Warmly, The Smooche Team
我有点喜欢这个妆容，但又不确定。 有一天，它在我的皮肤上结了块，进入了皱纹。 所以还不确定。
Hi Rosalyn, We’re sorry to hear about your experience and want to make things right. We’ve sent you an email to discuss this further and find the best resolution for you. Please check your inbox, and feel free to reply at your earliest convenience. Looking forward to assisting you! Warm regards, The Smooche Team
客服响应速度非常快。 有人问我是否想要这笔积分，以便我可以用它来购买其他东西。 我拒绝了，并被告知他们将处理我的退款。 客户服务是一流的！
Hi IE! 💖 We’re so thrilled to hear that you had a top-notch experience with our customer service team and that your refund was processed quickly and smoothly! Thank you so much for taking the time to share your wonderful review! ✨ Warmly, The Smooche Team
我需要退回我的产品，因为它的皮肤根本不适合我。在发了几次电子邮件后，一位名叫 Genrev 的代表终于能够协助退款。她很及时、有礼貌、乐于助人。 非常感谢您的帮助。
Hi Pam! 💖 We’re so glad to hear that Genrev was prompt, polite, and helpful in taking care of your refund! We’ll be sure to pass along your sweet shoutout to her. Thank you so much for taking the time to share your kind review! ✨ Warmly, The Smooche Team
我的订单有问题。 Shake 在 24 小时内回复了我的问题，对我的投诉很敏感，并在必要时提出退货，没有压力。我完全被照顾了。收到产品后我会再次更新我的评论。期待尝试——完全是因为 Shake 的回应。
Hi Wendy! 💖 We’re so thrilled to hear that Shake took such wonderful care of you with quick, sensitive, and pressure-free service! We're excited for you to try your product and hope you love it when it arrives. Thank you so much for taking the time to share your review! ✨ Warmly, The Smooche Team
一整天后仍然容光焕发！ 我想在使用这个粉底几周后发布更新，它正式在我的日常生活中赢得了永久的地位。 该应用仍然像第一天一样流畅和无缝，但最让我印象深刻的是长效性能。我戴着它度过了整整 12 个小时的一天——跑腿和出去吃晚饭——到了晚上，我的皮肤仍然看起来清新自然，容光焕发。我的 T 区周围没有折痕、没有破裂，也不需要修饰。 如果您正在寻找一款柔滑、易晕染、能持久一整天而又不失光泽的粉底，那么这款粉底绝对是您的最佳选择！
Hi Sugar! 💖 We’re so thrilled to hear that our foundation has earned a permanent spot in your routine and kept you glowing through a full 12-hour day! Thank you so much for coming back to share such a wonderful update and review! ✨ Warmly, The Smooche Team
订单#920375，卡拉在客户支持中。 该项目没有达到预期。我联系了客户支持并得到了卡拉的帮助。她理解了这个问题并提出退款。 我感谢她及时的帮助和提议。
Hi Karen! 💖 We’re so glad to hear that Carla was understanding and provided prompt assistance with your refund for order #920375! We'll be sure to pass along your sweet shoutout to her. Thank you so much for taking the time to share your kind review! ✨ Warmly, The Smooche Team
我很高兴加西亚这么快就回复我并找到了我的订单！她很友好而且非常乐于助人，非常感谢您出色的客户服务
Hi Krista! 💖 We’re so thrilled to hear that Gracia responded quickly, found your order, and provided friendly, excellent service! We'll be sure to pass along your sweet shoutout to her. Thank you so much for taking the time to share your lovely review! ✨ Warmly, The Smooche Team
我从 Smoochie 订购了粉底，订单号是 965096。我尝试了几天，发现它不适合我，因为我不喜欢它的覆盖范围。我给 smoochy 发了邮件，收到了 CARLA 的回复。 只是想对她表示感谢，因为她以非常专业的方式处理了我的退款。
Hi Shellie! 💖 We’re so glad to hear that Carla took such great care of you and handled your refund for order #965096 in a professional manner! We’ll be sure to pass along your sweet shoutout to her. Thank you so much for taking the time to share your kind review! ✨ Warmly, The Smooche Team
订单 1021072。Shake 非常迅速、专业且礼貌地帮我解决了“订单丢失”问题。她是贵公司的宝贵财富！ 再次非常感谢摇！
Hi Donna! 💖 We’re so thrilled to hear that Shake resolved your lost order promptly, professionally, and politely for order #1021072! We’ll be sure to pass along your wonderful shoutout to her. Thank you so much for taking the time to share your review! ✨ Warmly, The Smooche Team
它很光滑，易于涂抹，并且与我的肤色很好地弯曲，所以看起来非常自然
Hi Dini! 💖 We’re so thrilled to hear that you love how smooth and easy it is to apply, and that it blends so well for a natural look! Thank you so much for taking the time to share your wonderful review! ✨ Warmly, The Smooche Team
共 221 条符合条件的评价
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