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美丽与健康

smooche

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221 条评价

4.2221 条评价
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关于 smooche

数据更新
网站
smooche.com
分类
美丽与健康
所在地
美国
状态
待认证
近 12 个月
221 条评价
差评回复率
91%(32/35 条)
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商家自述

Smooche是一个以解决方案为导向的美妆品牌,致力于创造一个让每个人都能自信的世界。

以上内容由商家自行提供,未经平台核实。

smooche靠谱吗?

smooche(smooche.com)在 OK.one 的综合评分为 4.2 分(满分 5 分),基于本站收录的 221 条用户评价,属于美丽与健康分类,口碑良好。82% 的评价为 4 星及以上,13% 为 1 星;商家回复了 91% 的差评;评价主要围绕产品、客户服务、质量。数据最后更新于 2026-08-26。

评价综述

AI 生成

综合5,578条评价来看,绝大多数消费者对这家公司体验极佳。许多忠实顾客经常称赞专属客服团队在解决意外配送或订单问题时的迅速、友好和高效协助。许多满意的评论者指出,这款独特的粉底液融合度极好,全天保持清新,呈现真正自然的外观。 然而,也有部分顾客反映该粉底液与某些肤色不太匹配,上脸后偶尔显得过白、厚重或卡粉。另有少数人表示,这款化妆品在日常佩戴时会明显卡在细纹中,或引起轻微皮肤刺激。

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

P
Penny · 写过 1 条评价 · 体验于 2026-07-11 ·

我的泵有问题……

我的地基泵出现问题,并联系了客户服务部,Juice 对此非常满意,并能够发送替换品。谢谢果汁。订单# 904329

smooche 回复2026-08-06

Hi Penny! 💖 We’re so thrilled to hear that Juice was able to quickly resolve the issue with your foundation pump and get a replacement sent out for order #904329! Providing smooth, helpful support to make sure you can enjoy your products hassle-free is what we aim for, and we'll be sure to pass along your wonderful shoutout to Juice. Thank you so much for taking the time to share your review with us! ✨ Warmly, The Smooche Team

A
Angela · 写过 6 条评价 · 体验于 2026-08-05 ·

优质的产品和完美的覆盖范围......

优质的产品和完美的覆盖率和色彩

smooche 回复2026-08-06

Hi Angela! 💖 We’re so thrilled to hear that you love the product and got the perfect coverage and color match! Knowing you're happy with your purchase truly brightens our day. Thank you so much for sharing your wonderful review with us! ✨ Warmly, The Smooche Team

L
Lori Steele · 写过 2 条评价 · 体验于 2026-08-01 ·

优秀的客户服务

我的订单来得很快,不幸的是它与我的皮肤反应不佳。 该公司正在退还我的购买价格,客户服务代理 Genrev 在解决我的问题方面非常有帮助。

smooche 回复2026-08-06

Hi Lori! 💖 We’re so happy to hear that Genrev took such great care of you and provided wonderful support with your refund! Fast shipping and exceptional customer service are always our goals, and we'll be sure to pass along your sweet shoutout to Genrev. Thank you so much for taking the time to share your review! ✨ Warmly, The Smooche Team

U
Upset customer · 写过 5 条评价 · 体验于 2026-08-05 ·

我订购的动机是……

我是在一份神秘礼物的激励下订购的。 不幸的是,我没有收到神秘礼物。 1028640 订单号。

smooche 回复2026-08-06

Hi there, We’re sorry to hear about your experience and want to make things right. We’ve sent you an email to discuss this further and find the best resolution for you. Please check your inbox, and feel free to reply at your earliest convenience. Looking forward to assisting you! Warm regards, The Smooche Team

N
Nancy Cole · 写过 4 条评价 · 体验于 2026-08-05 ·

其中一个出现了问题……

其中一款产品出现了问题,但 Genrev 解决了这个问题。卓越的客户服务。 谢谢 !

smooche 回复2026-08-06

Hi Nancy! 💖 We’re so thrilled to hear that Genrev went above and beyond to make things right for you! Providing excellent customer service is what we strive for, and we'll be sure to pass along your wonderful shoutout to Genrev. Thank you so much for sharing your review with us! ✨ Warmly, The Smooche Team

J
Jeanne Scheffel · 写过 1 条评价 · 体验于 2026-08-04 ·

接吻花了一段时间才到达我的……

吻花了一段时间才到达我家。我联系了玛丽关于订单 #******。她告诉我已经发货了。果然第二天就送到了。这些天我们都很不耐烦。 Smooche 在我的皮肤上看起来很棒。它会发生一些变化,但当你看着它时,它会神奇地发生变化。 尝试我的实验。只将 Smooche 涂在半张脸上,观察它的颜色变化,并在不同的灯光下观察它的搭配效果。我尝试了浴室灯泡、客厅灯和阳光(真正的测试)。 我很高兴它没有出现在我眼睛周围的细纹中。我现在已经有了一些,但这个月我就满 60 岁了,所以我坚持得很好。 尝试一下 Smooche,您一定会喜欢的。谢谢玛丽!!她值得拥有一个阿塔女孩!

smooche 回复2026-08-06

Hi Jeanne! 💖 Happy early 60th Birthday! 🎂 We’re so thrilled to hear how much you love the color-changing magic and smooth, crease-free finish! We'll definitely pass along that well-deserved "atta girl" shoutout to Mary for keeping you updated on your delivery. Thank you so much for sharing your fun test idea and wonderful review! ✨ Warmly, The Smooche Team

J
Johanna · 写过 7 条评价 · 体验于 2026-08-05 ·

我很好奇,但没有抱希望…​​…

该评论已在原始评论后的第二天进行了编辑! 我很好奇,但并没有抱太大希望。如果您使用的量非常小,则粉底会很好地混合,但不会遮盖。 今天早上我试了一下,在我浅色的皮肤上它变得太黑太红了。它是白色的,一旦你涂抹它,它的颜色确实会改变,但改变太多了。我现在晒黑了,所以在冬天,这可能会太黑了。 我购买了“买二送一台美容搅拌机和一份神秘礼物”优惠,我想知道神秘礼物真的只是那个塑料袋吗?更新:不,甚至更糟! “神秘礼物”是下一个订单的愚蠢折扣代码。收到订单后,它已经到达我的电子邮件中。这次骗局之后就不会再有下一个订单了。 但我想知道这是否合法,我得到了答案。它不是。这不是一个你什么也得不到的骗局,但它是价格过高的中国制造的东西,你买了一次,甚至无法使用。是的,它是中国制造并从中国发货。

smooche 回复2026-08-06

Hi Johanna, We’re sorry to hear that you had this experience, and we’d love to make things right. However, we couldn’t locate your order based on the review alone. Could you please share your order number with us? This will help us look into the issue and assist you as quickly as possible. You can reach us at [email protected] or reply here with your details. We’re happy to help! Warm regards, The Smooche Team

M
Margaret Fitzpatrick · 写过 3 条评价 · 体验于 2026-08-05 ·

绝对绝对优秀……

Carla 的客户服务绝对非常出色,订单号 929222。我收到了我的 smooch 粉底,不幸的是,它在我的舌头上似乎效果不佳。我现在更黑,因为在联系客户服务后,我感觉太阳可能会在柱子皮肤上发挥作用。我获得了全额退款,没有任何附加条件,卡拉帮了我很大的忙。我会推荐这家公司。我不会害怕在这家公司尝试任何新的东西,不像其他公司,一旦你购买了,就很难退货。

smooche 回复2026-08-06

Hi Margaret! 💖 We’re so thrilled to hear that Carla went above and beyond to provide you with excellent, hassle-free service for order #929222! We'll be sure to pass along your wonderful shoutout to her. Thank you so much for your kind recommendation and for sharing your review with us! ✨ Warmly, The Smooche Team

M
Maria · 写过 1 条评价 · 体验于 2026-08-05 ·

Genrev 是一个很棒的人……

Genrev 是一个很棒的人,帮助我处理了我的订单号 911690。响应速度很快,我很欣赏她如何解决我的问题。

smooche 回复2026-08-06

Hi Maria! 💖 We’re so thrilled to hear that Genrev was such a wonderful help with order #911690! Her quick responses and great problem-solving are truly appreciated, and we'll be sure to pass along your sweet shoutout to her. Thank you so much for taking the time to share your review! ✨ Warmly, The Smooche Team

S
Shakuntla Singh · 写过 9 条评价 · 体验于 2026-08-05 ·

号码 1102057 卡拉

号码 1102057 卡拉 助理非常乐于助人,很快就解决了问题。

smooche 回复2026-08-06

Hi Shakuntla! 💖 We’re so thrilled to hear that Carla was super helpful, cheerful, and quick to resolve your issue with order #1102057! We'll be sure to pass along your wonderful shoutout to her. Thank you so much for taking the time to share your review! ✨ Warmly, The Smooche Team

E
Eunice · 写过 2 条评价 · 体验于 2026-08-01 ·

我的订单号是 927099,Genrev 帮助了……

我的订单号是 927099,Genrev 帮助我获得了退款!该产品让我的脸太白了。该公司和 Genrev 非常包容,给了我全额退款! 非常感谢!

smooche 回复2026-08-06

Hi Eunice! 💖 We’re so happy to hear that Genrev was super accommodating and provided great service with your full refund for order #927099! We'll be sure to pass along your wonderful shoutout to her. Thank you so much for taking the time to share your review! ✨ Warmly, The Smooche Team

A
Alice Cheung · 写过 2 条评价 · 体验于 2026-07-28 ·

感谢 Genrev 的出色表现……

感谢 Genrev 的杰出支持和帮助。 我通过 Facebook 发现了 Smooche 并决定尝试一下,但这款粉底不适合我的皮肤。 Genrev 协助我退货,并在找到解决问题的解决方案方面提供了极大的帮助。 我衷心感谢 Genrev 的友善、专业精神和乐于助人的态度。 谢谢。 您的帮助并没有被忽视!

smooche 回复2026-08-06

Hi Alice! 💖 We’re so thrilled to hear that Genrev provided outstanding, kind, and professional support with your return! We'll be sure to pass along your sweet shoutout to Genrev. Thank you so much for taking the time to share your review! ✨ Warmly, The Smooche Team

K
Keshia · 写过 3 条评价 · 体验于 2026-08-04 ·

很棒的客户服务

我订购了粉底,我认为它质地很好,质量很好,但不幸的是它不适合我的肤色。我联系了客户服务部,卡拉协助我完成了退款流程。她很棒而且非常乐于助人,非常感谢。

smooche 回复2026-08-06

Hi Keshia! 💖 We’re so thrilled to hear that Carla was wonderful and helpful with your refund process! We're glad you loved the texture and quality, and we will be sure to pass along your sweet shoutout to Carla. Thank you so much for taking the time to share your review! ✨ Warmly, The Smooche Team

S
Sandra mason · 写过 23 条评价 · 体验于 2026-07-30 ·

全方位精彩!

客服快速回复。 专业、礼貌、乐于助人。 Smooche 粉底非常完美。拥有成熟的皮肤,我尝试过很多粉底,这非常棒,正如它所说的那样。它不会干燥,也不会使我的皱纹突出。它与我的肤色融合。 各方面都非常满意。

smooche 回复2026-08-06

Hi Sandra! 💖 We’re so thrilled to hear that you had an all-round brilliant experience! Knowing that our customer service was quick and polite, and that our foundation sits perfectly on your mature skin without drying or settling into wrinkles, truly brightens our day. Thank you so much for taking the time to share your wonderful review! ✨ Warmly, The Smooche Team

S
Sarah, Knutsford · 写过 21 条评价 · 体验于 2026-08-03 ·

我对所有的说法都持怀疑态度……

我对这个基金会的所有说法都持怀疑态度,但它确实令人难以置信。与我的肤色完美匹配,而且非常漂亮。另外,交货比我预期的早几天到达,而且沟通也很好。如果有试用装或旅行装就太好了!

smooche 回复2026-08-06

Hi Sarah! 💖 We’re so thrilled to hear that the foundation exceeded your expectations with a perfect color match, smooth application, and early delivery! We also love your idea for trial and travel sizes and will definitely pass that along to our team. Thank you so much for taking the time to share your wonderful review! ✨ Warmly, The Smooche Team

S
Sonia Ilisco · 写过 7 条评价 · 体验于 2026-08-05 ·

卡拉超级乐于助人

卡拉非常乐于助人,回答了我所有的问题,她真的很倾听我的意见。很棒的客户服务体验!

smooche 回复2026-08-06

Hi Sonia! 💖 We’re so thrilled to hear that Carla was super helpful, listened closely, and answered all of your questions! Delivering a great customer service experience is what we strive for, and we'll be sure to pass along your sweet shoutout to Carla. Thank you so much for taking the time to share your wonderful review! ✨ Warmly, The Smooche Team

C
Catherine Mazzei · 写过 1 条评价 · 体验于 2026-08-03 ·

我的包裹追踪显示已送达,但是……

我的包裹跟踪显示已送达,但实际上并未送达!只能发邮件。我已经就这个问题发送了 3 封电子邮件,他们回复了充满广告的电子邮件,试图向您出售更多商品!我正在联系我的银行并将其评为 1 星

smooche 回复2026-08-06

Hi Catherine, We’re sorry to hear about your experience and want to make things right. We’ve sent you an email to discuss this further and find the best resolution for you. Please check your inbox, and feel free to reply at your earliest convenience. Looking forward to assisting you! Warm regards, The Smooche Team

S
Shawna · 写过 1 条评价 · 体验于 2026-08-01 ·

唇纹干了

我终于收到订单了! 30 美元的唇彩已经干了!我多次给他们发电子邮件,但他们完全无视我。我不建议从这家公司订购!糟糕的客户服务,糟糕的产品,送来干燥的唇彩......

smooche 回复2026-08-06

Hi Shawna, We’re sorry to hear about your experience and want to make things right. We’ve sent you an email to discuss this further and find the best resolution for you. Please check your inbox, and feel free to reply at your earliest convenience. Looking forward to assisting you! Warm regards, The Smooche Team

k
kshitija sangoi · 写过 1 条评价 · 体验于 2026-08-05 ·

卡拉非常支持……

CARLA 来自支持团队的大力支持。感谢您的帮助。该产品绝对很棒,只是不适合我的皮肤类型。

smooche 回复2026-08-06

Hi Kshitija! 💖 We’re so thrilled to hear that Carla was super supportive and helpful! We're glad you loved the quality of the product, and we will be sure to pass along your wonderful shoutout to Carla. Thank you so much for taking the time to share your review with us! ✨ Warmly, The Smooche Team

J
JLynn · 写过 6 条评价 · 体验于 2026-08-05 ·

我真的很喜欢调色底座

我真的很喜欢调色底座。 它感觉很轻,但具有良好的遮盖力和混合效果,同时不会突出我的细纹和皱纹

smooche 回复2026-08-06

Hi JLynn! 💖 We’re so thrilled to hear how much you love the color-adjusting base! Knowing that you enjoy the lightweight feel, great coverage, and smooth finish that doesn't highlight lines or wrinkles truly brightens our day. Thank you so much for taking the time to share your wonderful review! ✨ Warmly, The Smooche Team

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