Hi Lisa,
We're thrilled that you enjoyed the song composed by Jane! Thank you for choosing to collaborate with Songfinch and we look forward to working with you again in the near future :)
Hi Wendee! We definitely strive to ensure that you love your song. A representative is currently in contact with you and they'll do their best to get you the song you love.
Hey Vanessa -
Thanks for taking time to leave a review!
We appreciate your patience, we do our best to get back to everyone within 48-72 hours. We're happy to assist you with revisions and get them submitted manually if the Lyric Assist Tool isn't working for you. We'll be in touch shortly!
Hey Kim,
We're so happy to hear that you loved your song by Brettan and your experience with Songfinch!
We really appreciate you taking the time to leave this review and for these tips for getting the best song possible. It's feedback like this that helps us improve our process in the future :)
We can't wait to work with you again soon!
Hi Michelle! We do apologize that you did not like your song. Please feel free to reach back out to us and we'll do our best to make it right for you. We appreciate your review as we continue to improve our product and hope to hear from you soon!
Hello Noel,
Thank you for your review and we are very sorry to hear that your husband did not like his song! After reviewing the correspondence with our Customer Service Team last month, they worked with you and were able to help get your song closer to your liking. Unfortunately, we do not issue refunds if a recipient does not like or care for their gift. If there is something else that our Customer Success Team can assist with, please feel free to reach back out to them for further assistance. We want you, and your husband, to have a song you both love!
Hi Robert,
Music is a subjective and difficult art form! We can never guarantee that any pre-written lyrics will be utilized word-for-word in a final song as some restructuring may need to happen for the lyrics to fit within the artist's composition. Your artist did their very best to adhere as closely as possible to the lyrics you provided, however, they did need to make a few changes to be sure that your song met delivery expectations!
You can take a look at our pre-written lyric policy here: https://support.songfinch.com/hc/en-us/articles/17018739335195-Can-you-turn-my-lyrics-into-a-song
We appreciate your patience and understanding on this policy! We sent you an email a bit ago but didn't hear back. If you'd like to proceed with lyric adjustments, please let us know what changes you'd like to make, and we'd be happy to help you get started.
Hi Michelle,
We're very sorry for your loss and to hear that your experience with us wasn't what you hoped it would be.
Working with pre-written lyrics is something that we do our very best to accommodate as is an extremely difficult task. Unfortunately, we can never guarantee that your artist will be able to use your pre-written lyrics word-for-word as the compositional and melodic interpretation of your song may mean that your lyrics will need to be restructured. We appreciate your understanding of our policy and can provide our terms of use and pre-written lyric policy on our site if you would like to review it.
We do not offer phone service, but we're always more than happy to assist via email. Please feel free to reach back out with any questions at [email protected]
S
Shawn Enos美国 · 写过 1 条评价 · 体验于 2024-03-10 ·
★★★★★
超出预期
超出预期,特雷·弗朗西斯将球击出了公园。谢谢
Songfinch 回复2024-03-12
Thank you so much for the review!! We're thrilled to learn that Trae was able to compose the perfect song :)
Hi Roxy,
I'm sorry to hear that you didn't have a positive experience with us. We appreciate your feedback on our process and site so we can better improve our experience moving forward! We ask that all revisions come through our site and our Customer Experience Team to ensure that we're able to keep a record of them on our end and compensate our artists appropriately for changes made. If you'd like to proceed with any line changes please let us know and we'd be happy to help steer your song in the right direction.