Sopula is committed to providing high quality, trend-driven graphic clothing. We offer a range of unique, youthful and eye-catching designs that cater to a wide range of styles and self-expression. Custom-made clothing. Shipping worldwide.
Most reviewers were unhappy with their experience overall. Customers frequently experienced major delivery delays, noting that packages remained stuck in transit or awaiting shipment for many consecutive weeks without updates. People also struggled to obtain helpful responses or valid refunds when trying to resolve these ongoing shipping and order problems. Buyers often felt ignored because communication channels failed to provide clear tracking information.
Though some buyers encountered severe issues, a minority of people were satisfied with the clothing styles and appealing product designs. These consumers appreciated the comfortable materials and mentioned receiving their desired items quickly on a few successful occasions.
Terrible customer service they don't email you back after your items have been awaiting shipment for over a week! I only ordered 3 things!! I hoped the reviews were wrong but they stand corrected. Not shopping here again. Sopula can you please reply to my email or contact me ASAP or tell me a way I can get my money back.
Order Number: KWD72039
Sopula 回复2025-06-04
Dear Michael Clark Jr,
We are sorry for not communicating with you in time. This is definitely not the customer satisfaction service we promised.
After checking, your order KWD72039 has been shipped.We will send you an email with tracking information about your order later.Thank you for your patience, and again, I’m truly sorry for the experience so far.
Best regards
I never received my order and processing time is way to long.
Sopula 回复2025-06-03
Dear Stephanie Johnson,
Thank you for bringing this matter to our attention.We are sorry to hear that you haven’t received the parcel, because from the tracking information, the parcel has been delivered. Could you please ask your families or neighbors whether they have signed it for you?
If you can't find the package, please contact our customer service team directly at [email protected] and we'll investigate this issue for you.
Easy site to use. I really like all the products especially the different shorts. Overall great experience
Sopula 回复2025-06-03
Dear Joaquin Tatum,
Thank you for your support. We are glad that you have a pleasant shopping experience. We have been committed to creating a simpler and easier shopping website. Your praise is our motivation to move forward.
We sincerely hope to have more opportunities to serve you and wish you all the best.
It’s taking entirely too long for two shirts to be delivered!!!
Sopula 回复2025-06-03
Dear Ben Mccullars,
We’re truly sorry to hear about your experience.Please accept our sincerest apologies for the delay in delivering your order.This is international logistics, time will be more longer.
Logistics tracking information indicates that you have received your order. Please make sure your package is received smoothly and the items are intact.If you have any questions or issues, please contact us directly at [email protected] for assistance.
We value your feedback and take concerns like this seriously. Thank you for bringing it to our attention.
I ordered a shirt on May 12th, and have yet to receive my product and today is May 30th along with no where to track your items
Sopula 回复2025-06-03
Dear Donyel,
Thank you for your purchase. We are sorry to have kept you waiting. In special circumstances such as holidays or increased order volume, the delivery time may be slightly longer than expected.
I will handle this issue for you as a matter of urgency. Could you please tell us your order number? If you are uncomfortable sharing this information here, please contact our customer service team directly at [email protected]. Thank you for your patience and understanding.
My order never arrived I ordered may 3rd and now my birthday is may 26 and it’s still haven’t arrived and been shipped
Sopula 回复2025-05-26
Dear Tee,
I'm truly sorry to hear about your experience. I completely understand how upsetting this must be, and I want to assure you that this is not the experience we want any of our customers to have.
Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
Sorry for the inconvenience to you again.
Dear Donald Woods,
Thank you for reaching out, your order tracking number is JSEEM0919065713YQ we have registered the situation and verified the situation with the logistics company, and we will take the initiative to give you feedback after they reply, thank you for your understanding and patience.
Very slow delivery times while repeating to be patient. The American consumer is not going to respond well to this when the average wait time in the US is very short with a sense of urgency from vendors. This will lead to failure in this market --- and I am assuming you are shipping internationally because we are not accustomed to this poor service quality in the states.
Sopula 回复2025-05-26
Dear Jill Savard,
Thank you for your feedback, sorry to have kept you waiting.
This is international logistics, time will be more longer. Since the long transport distance, we cannot control the shipping time.Please understand us. We have urged the logistics company to update the information.
So sorry for the delay.
I ordered a hoodie off this site on the day of May 6 2025, the ordered said it would be here on May 23 of 2025. I have been waiting the whole entire day for this package and i have not received no updates or nothing. EVERYTHING ABOUT THIS SITE IS A SCAM DO NOT ORDER HERE 😡. Horrible customer service this website deserves to be shut down I will never attend to order from this website again. COMPLETE WASTE OF CASH
Sopula 回复2025-05-26
Hello Jacoby Gales,
Thank you for reaching out, and I’m truly sorry to hear about your recent experience.Your package failed to be delivered due to address issues.We will send you an email with more information about your package.Thank you again for bringing this to our attention.
Sorry for the inconvenience to you.
Its been a month, you are sending survey and we STILL have not received the item we purchased.
Sopula 回复2025-05-26
Dear Vanessa,
Thank you for reaching out, we are sorry to hear that your order was never received.Could you provide your order number and any other relevant details so that I can investigate this matter immediately?
If you are not comfortable sharing this information here, please contact our customer service team directly at [email protected] We will get back to you within a business day.
Sorry for the inconvenience to you.
I wrote the following review last week and got a reply from Sopula asking for the order number. I replied and sent a follow up email and still NO RESPONSE. Sopula says they want to investigate and are committed to excellent customer service but their inaction speaks louder than their response:
Previous review and response:
Poor quality, poor sizing and yes, they did respond to my email about a return and said it would take time, then NOTHING. No return/exchange process to speak of. The order took so long I thought I was scammed. There are too many online clothing merchants than to bother with Sopula.
Order number: FWH52413
Got this reply:
Reply from Sopula
Dear Michelle Vrlenich,
I am so sorry to hear that the quality and size of the product did not meet your expectations.Please accept our sincere apologies for the inconvenience.
Could you please provide us with the order number or the email you used to place the order? We are committed to providing excellent service and will investigate this matter further.
Kind regards
Sopula 回复2025-05-26
Dear Michelle Vrlenich,
We understand your frustration and apologize for the inconvenience you experienced with your order. We strive to provide a seamless shopping experience and are committed to resolving any issues that arise. we will help you urge the relevant departments to handle it for you as soon as possible.
We appreciate your feedback and will use it to improve our processes and communication.
i still haven’t gotta any of my clothes don’t buy from here it’s been over a month n still nothing
Sopula 回复2025-05-22
Dear Zakara Cooper,
We're so sorry about the slowly shipping this time.
We can understand your urgent feelings and we really appreciate your patience.The carrier told us that the shipping is badly delayed.Could you pls help us to wait more patiently ?We have urged the logistics company to update the information.
So sorry for the delay.
Kind regards
I have not been given shipping info or tracking info. I need my order by a certain date and I have no info on where my order is. When I check the email you sent me it still says Awaiting Shipping. Waiting for what? If it isn't shipped or received by May 30th I would like a full refund.
Sopula 回复2025-05-22
Dear Truddie Woodard,
I'm truly sorry to hear that your order has not been shipped yet.In special circumstances such as holidays or increased order volume, the delivery time may be slightly longer than expected.Please rest assured that we have urged our staff to pack the products for you in first priority.
We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Kind regards
Poor quality, poor sizing and yes, they did respond to my email about a return and said it would take time, then NOTHING. No return/exchange process to speak of. The order took so long I thought I was scammed. There are too many online clothing merchants than to bother with Sopula.
Order number: FWH52413
Sopula 回复2025-05-20
Dear Michelle Vrlenich,
I am so sorry to hear that the quality and size of the product did not meet your expectations.Please accept our sincere apologies for the inconvenience.
Could you please provide us with the order number or the email you used to place the order? We are committed to providing excellent service and will investigate this matter further.
Kind regards
Do not order from this website under any circumstance.
I placed an order and immediately realized I no longer wanted the item. Within minutes, I reached out to customer service—not once, but ten separate times—asking to cancel the order. Each time, I received delayed, unhelpful responses that blatantly ignored my request. It was as if no one even bothered to read what I wrote. Despite my quick action, they flat-out refused to cancel the order.
The item has not shipped for nearly a week, yet they still insist it cannot be canceled. Now, I am trying to return it, which their policy says requires prior approval. Once again, customer service is ignoring me and denying any form of assistance. I have done everything possible to avoid receiving this item, and they are refusing to refund or help in any meaningful way.
This company is not only unprofessional—it’s deceptive. The clothes are poorly reviewed for a reason. The quality is subpar, and their customer service is essentially nonexistent. If you have any issue with your order, you will be ignored.
Avoid this site completely. It is not worth the stress, the money, or the time.
Sopula 回复2025-05-21
Dear Jaycee Goodwinm,
I’m truly sorry to hear about the issues you’ve experienced with your recent order.Your frustration regarding the delay in processing your refund is completely valid, and I sincerely apologize for the inconvenience this has caused.
I’ll be reviewing your order details right away and will follow up with you shortly to assist further and help resolve this as quickly as possible.Thank you for your patience, and again, I’m very sorry for the trouble.
Best regards
I ordered on april 25th 2025 and i have a trip coming up in the next week on may 23rd. my shirts have yet to came and they just got shipped about 11 days ago and ive yet to receive them. its ridiculous to take almost a month on 2 shirts and shipping says 2 weeks
Sopula 回复2025-05-19
Dear Ceianna Brackin,
Thank you for your review. We understand your frustration with the delay in receiving your order. We are committed to providing timely delivery and apologize for any inconvenience this may have caused. We are looking into this matter and will keep you updated on the status of your order.
Kind regards
Unfortunately, the products from Sopula were not what I expected. Yeah man, I was hoping the reviews I read were wrong or customer's being too picky. One of the shirt's were not the size I selected. And the material quality of the cotton was not good. I had purchased great quality high cotton thread count graphic t-shirt from a clothing store at my local mall and was expecting the same quality. For the price, I would've expected the same quality, but all shirts are a disappointment. These are regular graphic Tshirts. Not high thread count. Designs are great. Delivery was no complaint considering coming from abroad. The price doesn't fit the quality of there product and the photo advertisement is not true to fit. Very Disappointed. Not shopping here again.
Sopula 回复2025-05-15
Dear Tony,
We are sorry to hear that the quality of the shirt did not meet your expectations. We strive to provide high-quality products and apologize that your experience did not meet your expectations. We appreciate you bringing this to our attention and will use your feedback to improve our processes.
If there’s anything else I can assist with in the meantime, please don’t hesitate to let me know.
Best regards,
Dear Jus,
Thank you very much for taking the time to share your shopping experience. Please don't worry. This is international logistics, time will be more longer. If you need the package urgently, please contact our customer service team at [email protected] and we will follow up the logistics information for you.
Best regards,
Not sure if this is even a real site at this point, so disappointing paying for shipping and still not getting the item. I feel scammed. There’s not a instagram page or anything to show that this site is even real. My shirt was ordered about a month ago. Order # FQL54547
So disappointed.
Sopula 回复2025-05-15
Dear dina gorgees,
I apologize firstly for the inconvenience of delivery brought you.
We understand your concern and can assure you of lawful operation of our company.Since the long transport distance, we cannot control the shipping time.Your order really on the way, we will email you the tracking information of your order shortly.
We are appreciate for your patience.
Worst company every! Took two months to receive my shirt I ordered a large it came in a kids larger!!! And there is no customer service you can call!
Sopula 回复2025-05-14
Dear Nikki Soto，
We are sincerely sorry for the size problem since there might be some differences between Asian size and US size.
I understand your frustration. It's disappointing when express shipping doesn't meet expectations. I apologize for the inconvenience this caused.
For this matter, you can contact our after-sales team at [email protected]! We will be happy to review your order details and assist you in resolving the issue.
Best regards,
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