Most reviewers were let down by their experience overall, describing the logistics company as entirely unprofessional. People frequently complained that deliveries were severely delayed, packages went completely missing, or tracking information remained stuck for many weeks. Consumers also repeatedly struggled to reach customer support, noting that phone calls went unanswered and messages were completely ignored by rude staff members.
Though some customers had a genuinely great experience, finding the delivery fast and the local service surprisingly reliable. Reviewers additionally mentioned that their parcels arrived smoothly without any major issues, perfectly matching the regular timing of other standard shipping companies.
I am contacting you regarding a shipment handled by Speedaf that has been stuck in China clearance and that was ordered from yesstyle for over 2 months with no updates or movement lately.
Here are my details:
• Tracking Number: (split shipments)
MA120042732051
MA120042732207
• Order Date: 14/09/2025
• Destination Country: Morocco
• Current Status: Stuck in China clearance for approximately 30day
I would kindly like to request an urgent update on the location and status of my package
Order ZA120116146543
On the 30th of October I received a call from a courier driver letting me know that he is on they way to deliver my order, but until today he never arrived. He started to ignore my calls even the company phone is on voicemail. So yesterday he decided to pick up my call amd told me that he gave my package to another driver because he was late. When I request for the number of the new driver he said he doesn't have. So now I feel like they stole my order
Most HORRIBLE service providing company on the planet! Horrendous customer service, constant delayed delivery, uncouth service delivers. Very UNRELIABLE. Ali Express needs to get a better shipping company. They are WORST of the WORST!
My order has been out for delivery for the past 26 hrs. I haven't received any communication on what is happening of why I am not getting my parcel I have texted them, they have not replied, I need my parcel or at least communication
No way of contacting them
They say that they cannot deliver due to bad weather but there's no storms or anything. Now I have been waiting for weeks and no sign of getting my parcel
It been weeks since i was trying to contact Speedaf they don't even respond whatspp all i need is a proof that i haven't received the items i ordered from aliexpress so that i can find the refund
I contacted them urging them that I need my package by the 9th
I received feedback stating that my package is out for delivery TODAY the 9th of October, I haven’t received a new update, no phone call and no proper communication neither can I get through to the courier company
It’s currently 17:23 and I’m still standing outside my workplace in the cold waiting for a delivery guy I can’t get through to
Speedaf needs to do better!
The worst customer service i have ever had the displeasure of experiencing. I ordered an item which they lost and they have refused to assist in refunding my money, of which a customer service rep abruptly ended the call when I stated that i needed a document proving my item was lost. They will lose your item and be non chalant about it. Their customer service reps are also notoriously difficult to get a hold of. 0/10 would not recommend 👎🏽
I strongly advise against using AliExpress. My first order took about six to eight weeks to arrive, which I expected, and I paid R100 duty at the post office without issue.
However, a few months later I ordered the exact same product again. This time the courier Speedaf handled my parcel and demanded over R1,000 which is 57% in customs duty before releasing it, on top of the R500 shipping fee I had already paid.
This is unacceptable and completely inconsistent compared to my first order.
Delivery Delays, Unprofessional Dispatch Rider and Poor Customer Experience
For five days now, I have been unable to receive my parcel.
The first day, a dispatch rider called and told me he was heading to a different location, entirely different from the location i had entered for my delivery pick up. I told him to bring it to where I was already waiting to receive the parcel, he said he can't that another rider will deliver it the following day.
Day 2, a rider called and asked me to send my order details. I did. I called thrice afterwards and he didn't pick my call.
Day 3, no call from no rider, yet I kept getting an automated text about my parcel being delivered that day.
Day 4, same thing.
I called the phone number found in the text, twice, no one picked, until I sent a sensitive text. Then the number called.
No apologies. Said I will receive the parcel the following day.
This is day 5, and I'm still waiting.
Speedaf: A Scam Disguised as a Courier Company — and Alibaba Should Be Ashamed
Speedaf is not just the worst courier service I’ve ever encountered — it’s a disgrace to the entire logistics industry. Delays, lies, zero communication, and a support team that might as well not exist. They take your parcel and vanish like a bad magic trick.
But what’s even more infuriating is that Alibaba continues to use this clown operation, effectively endorsing their incompetence and exposing customers to a service that borders on fraudulent. If Speedaf is the best they can offer, then Alibaba is complicit in this scam — and should be held equally accountable.
This isn’t just poor service — it’s systemic failure, and every customer caught in this mess deserves better.
They are such a useless delivery company... They wouldn't deliver my item, I contacted their customer support on Twitter and couldn't help either. They ended up asking me to come pick my item up at their office or they would return my item to the sender.
Speedaf is a scam, they seem to have access to either emails or know orders coming from Aliexpress and send emails of orders arriving and request payment of import duties, fell for it once and had to pay again when collecting the parcels at post office. Placed more orders now and again received several emails stating if I don't make immediate payment parcels will be returned. Did not fall for it and 1 day later post office informed me parcels were ready for collection. Reason you cannot get hold of them is they are a scam. AVOID
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