Inspired by famous Diver watches from the past, Steeldive is a young, ambitious watch brand that produces a range of classic watches - powered by a reliable, Japan NH35 movement - that are faithful to the ideals and design aesthetics of the originals. The watches look superb, are manufactured to a high quality: and the value is unbeatable
Reviewers had a great experience with this company. Consumers frequently mention that the timepieces offer incredible value, successfully combining solid craftsmanship, beautiful designs, and surprisingly affordable prices that rival much more expensive brands. Many buyers also deeply appreciate the fast shipping times, helpful service representatives, and the wonderful overall reliability of their daily wear.
However, some customers also noted minor quality flaws, such as misaligned watch hands, particularly stiff crowns, or occasionally defective movements upon arrival. A few people mentioned encountering unexpected difficulties when trying to resolve these specific product issues through customer support or return channels.
The watches might be good (I didn't get to find out) but the company is rubbish. After 10 days the watch disappeared from tracking. It took 2 months and a threat to complain to PayPal to get a refund. Can't recommend buying from them.
Steeldive Watch 回复2024-05-02
Hi Sir
Sorry that we don't find your purchase record in our store. If you need any help, please feel free to contact our service people and they will help.
I have collecting watches for over fifty years, Steeldive was the worst watch I have bought. I finally took a hammer to the thing to get it out of my life…. I you plan to buy one good luck, you have a 50% chance of getting a defective piece and an impossible chance if getting it replaced… dont be a fool
Steeldive Watch 回复2023-12-07
Hi Sir
Sorry for inconvenienc caused. In fact, if you need any help for warranty, you are free to contact us anytime.
Please kindly send us email and we can help.
Thank you
You provided a flexible solution to a failed delivery: thank you!
The watch you finally sent came with the wrong strap (I'd asked for a waffle and you sent a woven)...
Steeldive innovatively makes interesting watches! However for a real watch brand to sustain and survive long term, the clients need to have access also to proper local service and repairs, in each market. All business is local! Not acceptable to have a broken watch and having to return it to Shenzhen to get i repaired. lso not sustainable from environmental perspectives. Also, European post forwarders apply full prices for packages to China cotrary to Chinese post forwarders to Europe! Suggestion; setup local representatives in Europe and other markets offering both sales/distrivbution and after sales repairs/service/upgrades! ....Then a five star! Br Christofer Friberg, Sweden
I purchased the bidirectional Pepsi bezel GMT. The bezel action is very light, really too light and is easily moved unintentionally. The bracelet seems somewhat cheap. The watch itself has a mildly misaligned GMT hand, but not too bad. I certainly have seen worse from Pagani. There are some sharp edges on the watch and bracelet. All in all, a typical Chinese watch with typical CQ issues.
Steeldive Watch 回复2023-12-07
Hi Sir
Sorry for inconvenience caused. You are free to contact us anytime for warranty or help.
Please just send us email.
All the best.
Steeldive Team.
Watch is great but I reached out to them about repairing my broken bezel and they never responded back. Terrible customer service on their part. Plus, the warranty card is never signed so how I am suppose to get the Watch serviced?
Steeldive Watch 回复2023-07-19
Hi SIr
We are alway here to help.
We just checked all our email and doesn't have any message from you. Do you sent to wrong email?
You can find us by two ways.
Chat window at bottom of page.
Our email is [email protected]
We also approach you via email for warranty. Please kindly let us know if there is anything else we can help.
Thank you
I never received my watch due to the courier service, and Steeldive customer service failed to help in any way.
Steeldive Watch 回复2023-07-19
Hi Sir
Online tracking website shows parcel was delivered successfully and we also contacted shipping company and provided a delivery image proof.
Regards
I have bought one for my nephew- and he really loves it, he gets many compliments, and I think it’s quite impressive to achieve high quality at low prices. Very good job👍🏻
The lugs on my watch are loose and you told me to fix it myself.
Steeldive Watch 回复2023-06-07
Hi Sir
We don't receive your message in our email or online chat window. Can I know what watch you order? Do you order from our store?
You can contact our service people for warranty if you need.
The Watch is extremely heavy and does not keep good time. One of the worst watches I've ever owned from a Rolex to a tag Heuer. I would never buy this watch again. It actually cause pain in my left wrist from wearing
Steeldive Watch 回复2023-06-07
Hi Sir
Sorry for inconvenicence caused. If you don't like our watch, you can contact our service people for warranty or return.
Thank you
The most horrible experience ever I really wanted to watch never got my money back
And never got my watch.
Steeldive Watch 回复2023-04-14
Hi Sir
There must be some misunderstadning. Bank suggest high fraud risk of your payment and you don't cooperate with us by providing other info.
Thus we cancel your order for refund. Payment refunded in Feb.2023!!!
We do business legally and with integrity and don't take customer moeny without sending goods.
Your payments are secured by your bank. If you think that we take your money, you can start a chargeback with credit card company.
We do not accept your groundless and unreasonable accusations without real evidence.
Regard
Just received my SD1953 Sub Men Dive Watch V2 and right out of the box the crown is defective to the point that the watch is complete JUNK! I can't set it, wind it or anything. Customer support is non-existent!
Don't walk away from Steeldive....RUN!
Steeldive Watch 回复2023-04-01
Hi Sir
You are most impolite customer that we ever met. We response to your case once you see your email and ask you provide more info about issue you menentioned.
However, you don't help provide any more info or a video. You just send us abusive emails.
We have refunded because we don't want to deal with you anymore.
Steeldive respects every customer and does its best to meet customer requirements . We don't welcome customers who keep sending abusive and dirty words to our us.
Anyway, we wish you all the best in the future.
I have to say the execution and delivery of the watch is very good.
I have purchased 3 steel Dive watches now. I like the watches that I have bought. For the price paid for the watch they are value for money.
However, Steeldive could improve on the illumination of the markers on the dial and hand movements. they illumination fades away quite quickly. If Steeldive can improve on the smoothening the metal strap edges would be good as the corners are quite sharp. i will bring Steeldive on my next dive and see how it works out
I had high hopes for my Steeldive Captain Willard. Unfortunately the bezel does not line up properly and the dial looks wonky, so it ruins the look of the watch for me. My wife can see it and she has no interest in watches whatsoever. The one star is for quality control. I lied to myself that it was ok but I should have returned it. Bit gutted. I suppose it really is like the Seiko it’s imitating!
Reply to Steeldive:
If I had read that in the small print I wouldn’t have bothered purchasing.
I don’t buy items if it’s a gamble they are made correctly.
However, my point is it’s not a small misalignment, it’s glaringly obvious and looks very bad.
Thanks for the reply though.
Steeldive Watch 回复2023-04-01
Hi Sir
Sorry for inconvenience caused
Please understand that this item is a product of mass production and involve labor hand work. Small misalignment is allowed to some extent.
If you have are satisfied with it, please contact us our service people and we can help.
Thank you