我真的很感谢…的帮助
我非常感谢 STEP 服务团队提供的帮助。 我真的很喜欢给我的孩子们汇款的便利
Step 回复2025-09-05
Thanks so much for your review Ayishah! We're glad to see our support team was able to assist you. Thanks again for being a part of Step 💙💗💛
Step靠谱吗？
Step（step.com）在 OK.one 的综合评分为 4.2 分（满分 5 分），基于本站收录的 100 条用户评价，属于金钱与保险分类，口碑良好。79% 的评价为 4 星及以上，18% 为 1 星；商家回复了 94% 的差评；近 12 个月新增 32 条。数据最后更新于 2026-08-11。
用户怎么说
他们正在帮助我的信用评分上升......
他们正在帮助我提高信用评分，并给我一个分数，我决定使用安全卡，这样您就不必添加 PIN 码！
Step 回复2025-09-05
Hi Jeremy! Thank you for the 5-star review! We're so glad to hear we were able to help you build credit. We appreciate your feedback and thanks again for being a part Step 💙💗💛
他们非常乐于助人，尊重他人，并且非常友善。
他们非常乐于助人、尊重他人、易于交谈和理解。
Step 回复2025-08-29
Hi Mark! We're so glad to see our support team was able to help. Thanks so much for your 5-star review! We appreciate you being a part of Step 💙💗💛
避免踩踏，就像猫避开浴缸一样。
非常适合能够从另一家银行向卡中充值，看似无限的存款，但当您从 Step 提款到另一家银行时，提款金额非常有限。 宣传提前直接存款，但我还没有从政府支付的直接存款中提前获得资金。 Step 没有客户服务电话，如果您需要联系他们，您唯一的选择是通过应用程序中的聊天或电子邮件。 提出的每个问题都会通过通用的预设回复来回答。客户服务不存在。 如果你想要一个预付费帐户，我会选择 Chime 或其他人，避免使用 Step。
Step 回复2025-08-29
Hi Clayton, Thank you for the feedback. We’d really appreciate the opportunity to discuss your account limits and early direct deposit with you. Our customer support team is available from 6 AM to 7 PM (PT) Monday to Friday, and 6 AM to 6 PM (PT) on weekends and holidays. Please feel free to message us through the app or email [email protected] so we can assist you directly 💙💗💛
米娅帮助了我，她非常可爱而且……
米娅帮助了我，她非常友善且乐于助人
Step 回复2025-08-29
Thanks so much for your review Ben! We're glad to see Mia was able to assist you. Thanks again for being a part of Step 💙💗💛
您可能会失去押金
我想为我 15 岁的儿子开设一个很棒的账户。我做了一些研究并决定使用 Step。我填写了所有信息、验证、验证等，然后为帐户注入资金。 第二天，我收到一条模糊的消息，称未遵守保单持有人协议的条款，并且已展开调查。 现在，他们扣押了我的押金。我无法访问它。我儿子没有他的帐户。我没有电汇开他账户的钱。实际上，除非钱被退回——STEP 偷走了我的存款！ 我是新泽西州北部的一名小企业主。我已获得联邦政府的安全许可。我从未被捕过。我不知道发生了什么，STEP 也不会向我提供任何具体信息。 如果这种情况不是“盗窃金钱”，你会怎么称呼它？ 自从我给 STEP 钱以来已经过去了大约 2-3 周。 不要使用步骤！
Step 回复2025-08-29
Hi there! It sounds like your account has been limited as part of our safety review. Please be sure to check your email for a message from our Step Safety Team, and forward any questions to [email protected] for review.
祝你好运尝试关闭你的帐户，有史以来最糟糕的客户服务体验
我在试图关闭我的 Step 帐户时经历了一次糟糕的经历。该过程要求您首先将余额归零，但每日提款限额低于 1,000 美元，这使得如果您的余额较大，几乎不可能提取自己的资金。我有一些紧急费用无法支付，因为我的资金已被锁定，而支持甚至会回应我的担忧，为我提供了美好的时光。 如果这个问题不能很快得到解决，我别无选择，只能向适当的监管机构上报。
Step 回复2025-08-29
Hi Tanny, Our team would be happy to review your account and your current limits for an increase! Please continue to messages us through the app or email [email protected] 💙💗💛
从爱到恨
就在最近，Step 开始对借记账户转账收取费用。曾经对我和两个活跃的青少年的家庭来说如此顺利的事情现在已经停止了。 直接从您的银行转账是免费的，但处理时间（5 天）太长了，而且对我们来说不起作用。 我不会“付钱给那个人”来使用你的服务。 抱歉，步骤，您增加的费用让您失去了 4 位客户。
Step 回复2025-08-22
Hi Lisa! We appreciate you sharing this with us. We'd love the chance to connect with you and discuss our options for funding accounts. We also want to clarify that transfers from bank accounts can take 1-3 business days. If you are open to discussing other options as well, please message us through the app or email us at [email protected] so we can assist you directly. We'll also make sure your feedback is shared with our team 💙💗💛
A+服务
我持有这张卡已有 4 年多了，但它并没有什么帮助。 2021 年获得了步骤卡，它帮助我大幅提高了我的信用评分，没有任何问题或后果。我强烈推荐这张卡给青春期前或十几岁的孩子。
Step 回复2025-08-22
Hi there! We really appreciate your feedback on this and are so elated to see that you've been able to build credit with Step. Thanks so much for your recommendation and for being a part of Step 💙💗💛
一直帮助我建立我的信用 2...
两年来一直帮助我建立信用，这真是太棒了
Step 回复2025-08-22
Hi Marques, Thanks so much for the 5-star review! We're so glad to see that Step has helped you build credit! Thanks again for the kind words and we appreciate you being a part of Step 💙💗💛
花时间向您的代理人解释自己
有人伸出援手并坚持下去，直到我们解决了所有问题，Step 团队非常棒。谢谢大家
Step 回复2025-08-22
Hi there! We're so glad to see our support team was able to resolve things for you. Thanks so much for your 5-star review! We appreciate you being a part of Step 💙💗💛
步骤团队非常有帮助
步骤团队反应灵敏、清晰、理解，最重要的是非常有帮助。
Step 回复2025-08-22
We love to hear it, Logan! Thanks so much for your feedback here and for being a part of Step 💙💗💛
优秀的客户服务。 第一次从第一步订购…
第一次从第一步订购，但不幸的是不符合我的要求，必须说客户服务非常好，未使用的未开封物品的退货很容易，退款很快，建议尝试一下
Step 回复2025-08-22
Hi Sandra! We're so happy to hear our team was able to help you. We appreciate your recommendation and 5-star review! Thanks again for being a part of Step 💙💗💛
布拉德很出色👏
Brad 是 Step 支持的杰出人士，非常友善且愿意提供帮助。在我因 ATM 故障而被盗卡后，他介入并提出免费更换我的卡。我只是想感谢他让生活变得更轻松一些。
Step 回复2025-08-22
Thank you for the kind words JJ! We're so glad Brad was able to assist you. We appreciate you being a part of Step and thanks again for your 5-star review 💙💗💛
我有一个问题，我女儿...
我遇到了一个问题，我女儿的个人信息中的出生日期年份不正确。当我自己无法更改时，我只是给他们发了消息，20 分钟内问题就全部解决了，她的出生年份也正确了。非常感谢您出色的客户服务技巧。希望能长期使用这个平台！
Step 回复2025-08-22
Hi Melissa! We're so glad that our support team was able to quickly resolve the issue with the birthdate on your daughter's account. We appreciate your feedback on this! Thanks for being a part of Step 💙💗💛
步骤很棒，我和我妈妈一直在使用……
Step 很棒，我和我妈妈已经使用它一段时间了，它总是很有帮助，谢谢 Step
Step 回复2025-08-22
We love to hear it, Jatavious! Thanks so much for the kind words. We're glad to see you and your mom have been with us for some time. Thanks again for being a part of Step 💙💗💛
爱步
爱步！他们总能解决我的问题。他们的回答不到一两天。赚钱的好方法！
Step 回复2025-08-22
Hi Yolanda! Thanks so much for the kind words. We're so happy to hear our team was able to help resolve things for you! We appreciate you being a part of Step 💙💗💛
客户服务
很好地解释了答案，团队提供的帮助实际上解决了问题。工作人员也非常好。
Step 回复2025-08-22
Hi Emilio! We're so happy to hear our team was able to help resolve things for you. We appreciate your feedback here! Thanks again for for being a part of Step 💙💗💛
对我的问题快速而彻底的回复
对我的问题的快速而彻底的回应。对结果和快速解决非常满意。
Step 回复2025-08-22
Hi Penelope! We're so happy to hear our team was able to help quickly resolve things for you. Thanks so much for your feedback. We appreciate you being a part of Step 💙💗💛
糟糕的客户服务祝你好运......
糟糕的客户服务祝你好运，尝试在不使用机器人的情况下真正解决问题。
Step 回复2025-08-22
Hi there! While Step does use AI to answer basic questions, we do have a dedicated human support team here to assist with any issues you may have. Our support team is available from 6 AM to 7 PM (PT) Monday to Friday, and 6 AM to 6 PM (PT) on weekends and holidays - we're here to help 💙💗💛