Stewart Golf USA

Thank you for leaving a review. We’re sorry that the communication throughout the service process left you feeling uncertain about the status of your VERTX. To clarify, the service was purchased on 5 July and the returns label was sent the following day, on 6 July. Your trolley was then dispatched back to you on Thursday last week and is currently on its way. We appreciate that clearer updates during the process would have provided greater reassurance, and we’re sorry this was not your experience. We will take your comments on board as we continue to improve our service communication.

Thank you for taking the time to a review. We’re very sorry to hear about your experience and completely understand your frustration, especially given the expectations around an Approved Refurbished Q Follow. This is not the standard we expect, and we take concerns around the condition and functionality of any cart extremely seriously. A member of our team has gone back to you directly regarding this so we can investigate the details properly and work through the next steps with you. We’re sorry again for the disappointment caused and appreciate the opportunity to look into this further.

Thank you for leaving a review. We have searched our records and are unable to find any matching customer details or order history in our database. If you have experienced an issue with a Stewart Golf product, please email us directly at [email protected] so our team can look into this properly. For clarity, all Stewart Golf trolleys are designed, engineered and hand built by our team in the UK. We can also see that you appear to be based in the Philippines, where we do not currently have an international distributor, so we would need to understand where the product was purchased from in order to assist further.

Thank you for leaving a review. We’re very sorry to hear about your experience and completely understand your frustration. As discussed with our Customer Care team, we do need to receive the faulty unit back so it can be inspected. Once this has been received, your replacement Q Follow will be shipped out to you. We apologise for the delays and lack of communication you’ve experienced so far. This is not the level of service we aim to provide, and we’ll continue to work with you directly to get this resolved as quickly as possible.

Thank you for taking the time to leave a review. It’s brilliant to hear your refurbished electric cart arrived on time and has been working perfectly for you! Thanks again for the recommendation, we really appreciate it.

Thank you for taking the time to leave such a review. We’re delighted to hear that you’re happy with everything you’ve purchased, and that your VERTX Trolley is performing so well out on the course. It’s great to know it’s handling the hills with ease and that both the Cooler Bag and Cooler Bottle Holder have impressed you with their quality too!

Thanks for leaving a review. I have checked with Customer Care and can see we are bringing your cart back for a replacement.

Thank you for taking the time to leave a review. We’re delighted to hear that ordering replacement parts for your Q Follow was quick and straightforward, and that the fitting instructions were helpful! It's especially great to know that you have consistently received excellent service from us.

Thank you for taking the time to leave a review. We’re delighted to hear that we were able to supply the parts you needed for your older model and that the shipping and YouTube instructions were helpful.

Thank you for taking the time to share your review. We’re delighted to hear that you were happy with the diagnosis, repairs and turnaround from your Premier Q service. Getting your trolley back to you performing at its best, and looking like new again, is exactly what our service team aims for. It’s also great to hear your kind words about Carlie and Ellie. We’ll be sure to pass your thanks on to them.

Thank you for taking the time to share your review. We’re thrilled to hear how pleased you are with your Approved Refurbished VERTX Remote! It’s great to know the condition, value and stability have all lived up to expectations.

Thank you for taking the time to leave such a fantastic review. We’re delighted to hear how pleased you are with your Q Follow service, the upgrades and improvements, and the support from our Customer Care team! Going above and beyond is exactly what we aim to deliver for all of our Customers. Well be sure to pass along your kind words to our Service team, and Customer Care team.

Thank you for taking the time to share your review. We’ve checked both our UK and US customer databases and unfortunately haven’t been able to locate your details. Would you please be able to fill out our Customer Care support form via our website. This is the quickest and most reliable way for our team to investigate and respond, as it ensures your enquiry is logged directly into our support system. If you can include your order number and as much detail as possible. https://stewartgolfusa.zendesk.com/hc/en-gb/requests/new

Thank you for taking the time to leave a review. We're glad to hear everything is going well!

We’re really pleased to hear you felt supported and that our Customer Care team were able to understand and resolve your concerns. We’re also delighted to hear how much you love our electric caddies!

Thank you for leaving a review. We’re delighted to hear you’re enjoying the performance, handling and durability of the electric cart so far. In terms of the compartment below the handle, it’s actually designed specifically as a scorecard and pencil holder rather than additional storage. Regarding the third-party accessory holder, this isn’t something we would recommend using. If you have a VERTX Remote, Q Follow or Q Follow Carbon Range, these models already feature an integrated rangefinder mounting plate designed to maintain proper balance and stability. For customers who purchased prior to last year, this upgrade will be fitted to your trolley at its next service. For any future accessory purchases, we’d always recommend choosing official Stewart Golf accessories. They’re specifically designed and tested to work seamlessly with our trolleys, ensuring the correct fit, balance and performance, something third-party products aren’t engineered to guarantee. We truly value feedback like this as it helps inform future development, and if you’d ever like advice on setup or accessories, our Customer Care team would be more than happy to help.

Thank you for taking the time to leave a review. We’re delighted to hear our Customer Care team are always responsive and quick on delivery!

Thank you for leaving a review, we’re glad to hear our Customer Care team are always very attentive to our customers.

Many thanks for taking the time to leave a review. We’re really pleased we were able to get everything up and running for you in the end. We truly appreciate your patience and your kind words, and we’ll be sure to pass them along to the team.

Thank you for taking the time to leave a review.