Stewart Golf USA (stewartgolfusa.com) has a 4.5 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Sports and its reputation is excellent. 87% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews; 62 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Jeff Schmidt · 1 review · Experienced 2026-07-06 ·
★★★★★
Sent my Vertx in for service
Sent my Vertx in for service, attempted to line up service with a planned vacation. It took more than three business days just to get an email shipping label. No one at Stewart ever replied to email request for status. Process took more than three weeks and I question if service was ever performed.
Reply from Stewart Golf USA2026-07-27
Thank you for leaving a review. We’re sorry that the communication throughout the service process left you feeling uncertain about the status of your VERTX.
To clarify, the service was purchased on 5 July and the returns label was sent the following day, on 6 July. Your trolley was then dispatched back to you on Thursday last week and is currently on its way.
We appreciate that clearer updates during the process would have provided greater reassurance, and we’re sorry this was not your experience. We will take your comments on board as we continue to improve our service communication.
Paid ~$3,674 for an "Approved Refurbished" Q Follow (SGUSA29677). Arrived scratched, grass and dust in the battery bay, Bluetooth/light module dangling loose, would not power on, and another customer's pen was still inside. Prior remote handset order (SGUSA29202) also took three weeks and a refund. I've emailed detailed photos and requested refund or replacement — replies are canned Zendesk templates. No phone voicemail, chat is an AI bot. Still no refund. Do you really want to go with an experience like this?
Update: Stewart Golf made this right. I got hold of a representative, and they replaced the cart with a new one at no charge. They also acknowledged that the situation should have been handled better, which I appreciated.
The original experience was frustrating, but their willingness to step up, replace the unit, and acknowledge the service failure has changed my view. I have cooled down considerably, and it is the kind of response that makes me willing to come back to them as a customer.
Reply from Stewart Golf USA2026-07-13
Thank you for taking the time to a review. We’re very sorry to hear about your experience and completely understand your frustration, especially given the expectations around an Approved Refurbished Q Follow.
This is not the standard we expect, and we take concerns around the condition and functionality of any cart extremely seriously. A member of our team has gone back to you directly regarding this so we can investigate the details properly and work through the next steps with you.
We’re sorry again for the disappointment caused and appreciate the opportunity to look into this further.
I had a terrible experience with this company. I bought a remote six weeks ago, but three weeks later, they informed me that they couldn’t find it in stock and refunded my money. I then decided to purchase a refurbished golf cart, but when I received it, I was shocked to find that the grass stains and other damage were still present. The cart was also heavily nicked, broken, chipped, and in poor condition. This was an absolutely horrible experience, and I’m curious to see where they get their products from, given my negative experience.
Reply from Stewart Golf USA2026-07-10
Thank you for leaving a review. We have searched our records and are unable to find any matching customer details or order history in our database.
If you have experienced an issue with a Stewart Golf product, please email us directly at [email protected] so our team can look into this properly.
For clarity, all Stewart Golf trolleys are designed, engineered and hand built by our team in the UK. We can also see that you appear to be based in the Philippines, where we do not currently have an international distributor, so we would need to understand where the product was purchased from in order to assist further.
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Scott Dalton · 1 review · Experienced 2026-06-19 ·
★★★★★
Defective Product, Broken Promises — Stewart Golf Q Follow
I purchased the Q Follow at a premium price expecting a premium experience. What I received was a defective unit and the most frustrating customer service I have ever encountered. The cart arrived defective and unusable. What followed was a series of interactions with multiple Stewart Golf representatives — none of whom had the authority or ability to actually resolve my issue. AJ, by his own admission, can only relay messages to others and has no power to issue a return label or process a refund. Even after their Customer Care Manager Nathan reached out, no action has been taken. Carlie confirmed the unit was defective and, after reviewing a video of the erratic and uncontrollable movement of the cart and photos confirming the remote was correctly wired, arranged for the defective unit to be returned to Stewart for inspection while shipping me a replacement. I agreed to this plan. I have not received any communication from Carlie since. Days later I am still waiting, still following up, and still without resolution. At this point, I just want a return shipping label and a full refund. If you are considering the Q Follow or any Stewart Golf product, I strongly urge you to think carefully. A premium price tag should come with premium support. If something goes wrong — and it can with any product — you need to know the company will stand behind it. Stewart Golf has not stood behind their product or their promises. I would give zero stars if I could.
Reply from Stewart Golf USA2026-06-29
Thank you for leaving a review. We’re very sorry to hear about your experience and completely understand your frustration.
As discussed with our Customer Care team, we do need to receive the faulty unit back so it can be inspected. Once this has been received, your replacement Q Follow will be shipped out to you.
We apologise for the delays and lack of communication you’ve experienced so far. This is not the level of service we aim to provide, and we’ll continue to work with you directly to get this resolved as quickly as possible.
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Timothy A Johnson · 3 reviews · Verified · Experienced 2025-10-09 ·
★★★★★
I bought a refurbished electric…
I bought a refurbished electric cart….came when they said and has worked perfectly for me…highly recommend this company!
Reply from Stewart Golf USA2026-05-05
Thank you for taking the time to leave a review. It’s brilliant to hear your refurbished electric cart arrived on time and has been working perfectly for you! Thanks again for the recommendation, we really appreciate it.
Totally Satisfied with everything purchased so far. I have purchased the Vertx Trolley, Cooler Bag, and a Cooler Bottle holder. The cooler Bag and Bottle holder are well made and expensive!
The Trolley is great! Takes hills with ease, up, down, sideways!
D. Veal
Reply from Stewart Golf USA2026-04-10
Thank you for taking the time to leave such a review. We’re delighted to hear that you’re happy with everything you’ve purchased, and that your VERTX Trolley is performing so well out on the course. It’s great to know it’s handling the hills with ease and that both the Cooler Bag and Cooler Bottle Holder have impressed you with their quality too!
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Scott clark · 2 reviews · Verified · Experienced 2026-03-18 ·
★★★★★
Promises kept
What I thought was going to be a bad experience has turned out to be a phenomenal one. I bought a refurbished unit and right away had problems with it. After talking with support for a few days, they wanted the refurbished unit back and are sending me a brand new one. So do not ever have a fear dealing with Stuart. They are a fantastic company.
Scott
Reply from Stewart Golf USA2026-04-08
Thanks for leaving a review. I have checked with Customer Care and can see we are bringing your cart back for a replacement.
I ordered new wheels, upper and lower bag straps for my 3 year old Q Follow. Service was easy, quick and they offered how to instructions. I always have received great service from Sterwart golf.
Reply from Stewart Golf USA2026-04-07
Thank you for taking the time to leave a review. We’re delighted to hear that ordering replacement parts for your Q Follow was quick and straightforward, and that the fitting instructions were helpful!
It's especially great to know that you have consistently received excellent service from us.
Had old model parts in stock and did a great job of shipping and sending YouTube instructions. Thank you
Reply from Stewart Golf USA2026-04-07
Thank you for taking the time to leave a review. We’re delighted to hear that we were able to supply the parts you needed for your older model and that the shipping and YouTube instructions were helpful.
My cart was making a strange noise that sounded like it was coming from one of the gear boxes. Sent it in for the Premier Q service and am delighted with their quick diagnosis, replacement of damaged parts (some free, some at minimal cost), and return shipping, all for a very reasonable price. Customer Service was VERY responsive via email (Carlie and Ellie - TY), and they even sent a video of the cart after completing all its repairs. It now looks totally new again - thank you Stewart Golf!
Reply from Stewart Golf USA2026-03-16
Thank you for taking the time to share your review. We’re delighted to hear that you were happy with the diagnosis, repairs and turnaround from your Premier Q service. Getting your trolley back to you performing at its best, and looking like new again, is exactly what our service team aims for.
It’s also great to hear your kind words about Carlie and Ellie. We’ll be sure to pass your thanks on to them.
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Juozas L · 2 reviews · Verified · Experienced 2026-02-17 ·
★★★★★
Refurbished Vertx Remote
I bought a refurbished Vertx Remote Trolley and I couldn’t be happier. Thank you for offering refurbished carts for sale. That’s a great value. It appears to be in excellent condition, including the battery, and comes with a 2-year warranty. I’ve been walking the course with push carts and power-assisted carts for years over hundreds of rounds. This is my first remote controlled trolley and it appears to be as stable and durable as they claim, moreso than any other I’ve used. Loving it so far for the first ten rounds.
Reply from Stewart Golf USA2026-03-09
Thank you for taking the time to share your review. We’re thrilled to hear how pleased you are with your Approved Refurbished VERTX Remote! It’s great to know the condition, value and stability have all lived up to expectations.
Stuart golf recently refurbished my V1 Q Follow. They did a lot of improvements and updates to my extremely well used and loved cart. The service was extremely thorough and they updated and upgraded a lot of components and really went above and beyond in their approach to communication and customer service. Stewart Golf is a very high brand with quality products that they stand behind years after the initial purchase.
Reply from Stewart Golf USA2026-03-05
Thank you for taking the time to leave such a fantastic review. We’re delighted to hear how pleased you are with your Q Follow service, the upgrades and improvements, and the support from our Customer Care team! Going above and beyond is exactly what we aim to deliver for all of our Customers. Well be sure to pass along your kind words to our Service team, and Customer Care team.
Great concept, but frustrating learning curve and poor customer support
I purchased the Q Follow and the initial experience was very frustrating. There is a definite learning curve, which I don’t think is clearly explained for a product at this price point.
My biggest disappointment was customer support. I tried reaching out multiple times by email and phone and never received a response. For something this expensive, I expected much better support.
The cart itself can be finicky. If your bag is too heavy or not balanced properly, it can stop or “choke.” You also have to be extremely careful to keep both the cart and the remote fully charged. If the remote battery dies, there is no backup option, and you’re left pushing a very heavy cart for the rest of the round.
Over time, I’m slowly getting used to how it works, but it took far more trial and error than expected. For the amount of money you’re paying, clearer instructions, better customer support, and a more forgiving design would make a big difference.
My advice to potential buyers is to understand the learning curve, be mindful of bag weight and charging habits, and make sure you fully understand the return policy before purchasing.
Reply from Stewart Golf USA2026-03-04
Thank you for taking the time to share your review. We’ve checked both our UK and US customer databases and unfortunately haven’t been able to locate your details. Would you please be able to fill out our Customer Care support form via our website. This is the quickest and most reliable way for our team to investigate and respond, as it ensures your enquiry is logged directly into our support system. If you can include your order number and as much detail as possible. https://stewartgolfusa.zendesk.com/hc/en-gb/requests/new
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Michael S. Endler · 5 reviews · Verified · Experienced 2026-02-16 ·
★★★★★
So far so good.
Reply from Stewart Golf USA2026-03-04
Thank you for taking the time to leave a review. We're glad to hear everything is going well!
Personalized help and courteous understanding of my issues. The product is among the best & the service can’t be beat.
Reply from Stewart Golf USA2026-03-03
We’re really pleased to hear you felt supported and that our Customer Care team were able to understand and resolve your concerns. We’re also delighted to hear how much you love our electric caddies!
Great trolley but it has some basic design issues that hopefully is improved in their future models.
The trolley is amazing, workability, handling, speed, durability so far, only used the machine twice. There are some design issues in particular with the compartment below the trolley’s handle, the compartment is too small, so small that the only thing that fits inside is a scorecard and maybe a pencil. I went from a push cart that was equipped with a compartment that was big enough to store my wallet, keys, and cell phone. I recently purchased the umbrella attachment and I’m curious to see how the trolley will react during the hot summer months. The trolley has some weight distribution issues, I purchased a method golf accessories bracket for my cell phone and rangefinder and the trolley tilts back to the wheelie bars. Maybe that’s why the trolley is designed without the much needed accessories.
Reply from Stewart Golf USA2026-03-03
Thank you for leaving a review. We’re delighted to hear you’re enjoying the performance, handling and durability of the electric cart so far. In terms of the compartment below the handle, it’s actually designed specifically as a scorecard and pencil holder rather than additional storage.
Regarding the third-party accessory holder, this isn’t something we would recommend using. If you have a VERTX Remote, Q Follow or Q Follow Carbon Range, these models already feature an integrated rangefinder mounting plate designed to maintain proper balance and stability. For customers who purchased prior to last year, this upgrade will be fitted to your trolley at its next service. For any future accessory purchases, we’d always recommend choosing official Stewart Golf accessories. They’re specifically designed and tested to work seamlessly with our trolleys, ensuring the correct fit, balance and performance, something third-party products aren’t engineered to guarantee.
We truly value feedback like this as it helps inform future development, and if you’d ever like advice on setup or accessories, our Customer Care team would be more than happy to help.
Thank you for leaving a review, we’re glad to hear our Customer Care team are always very attentive to our customers.
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Frank S · 1 review · Verified · Experienced 2026-02-16 ·
★★★★★
Patient and friendly troubleshooting and problem resolution.
Took a while but we finally got my cart working. Even with the delay, I could always tell you cared about helping me with what turned out to be user error.
Thanks for your efforts.
Reply from Stewart Golf USA2026-03-03
Many thanks for taking the time to leave a review. We’re really pleased we were able to get everything up and running for you in the end. We truly appreciate your patience and your kind words, and we’ll be sure to pass them along to the team.
