Stewart Golf USA (stewartgolfusa.com) has a 4.5 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Sports and its reputation is excellent. 87% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews; 62 of them were added in the last 12 months. Last updated 2026-08-10.
Stewart Golf exceeded every expectation. Their support team listened, responded quickly, and delivered far more than I asked for. It’s rare to find a company that stands so firmly behind their products and their customers. Absolutely outstanding experience.
Reply from Stewart Golf USA2026-03-03
Thank you so much for leaving a review. We’re absolutely delighted to hear that your experience exceeded expectations. Standing behind our products and, most importantly, our customers is something we take great pride in, and we’ll be sure to pass along your kind words to the team.
A side by side comparison of your carts would be helpful, prevents clicking on so many pages on web site
Reply from Stewart Golf USA2026-02-05
Many thanks for leaving a review. We do have a page where you can compare our carts, I'll link it below. https://shop.stewartgolfusa.com/pages/stewartgolfusa-buyers-guide
The service support team guided me kindly and clearly throughout the entire purchase process, allowing me to complete my order without any issues. Their sense of responsibility and dedication were truly impressive.
Reply from Stewart Golf USA2026-02-05
Thank you for leaving a review. We’re delighted to hear that our support team made the purchasing process clear and seamless for you. Your feedback means a great deal to us, and we’ll be sure to pass it on to the team.
Thank you for leaving a review, that's brilliant to hear our communication was prompt!
T
Tom Howard · 5 reviews · Verified · Experienced 2026-01-21 ·
★★★★★
The BEST
Prompt, efficient, courteous, and FAIR. Problem Solved.
Reply from Stewart Golf USA2026-02-04
Thank you for taking the time to leave a review. It's brilliant to hear we provided prompt, efficient, courteous and fair solutions to you and solved the issue!
P
Peter kim · 2 reviews · Verified · Experienced 2026-01-19 ·
★★★★★
Fast service
Reply from Stewart Golf USA2026-02-04
Many thanks for leaving a review, that's excellent to hear you received fast service.
What a great experience with Stewart golf. Delivery was quicker than expected. I would recommend this company to everyone.
Reply from Stewart Golf USA2026-02-04
Thank you for taking the time to leave a review. It's amazing to hear we provided you with a great experience and your delivery was quicker than expected. Thanks again for the recommendation, we really appreciate it!
R
Rob Franco · 1 review · Experienced 2026-01-13 ·
★★★★★
Added Value/going the extra mile to satisfy a persistant problem
During the past 3 years, I have had a situation with an electric golf trolley produced by Stewart Golf Company. The X10 Trolley is the most beautifully designed walking cart and I would say it is the Mercedes of golf carts. My specific unit had issues that were unusual and required extra patience and customer service hand holding. The staff at Stewart Golf in Houston, Tx was extremely patient and offered at their expense to correct these issues. I have a customer service/sales background and what this team did was definitely over the top in customer satisfaction. I cannot thank them enough. Rob Franco
Reply from Stewart Golf USA2026-01-15
Thank you for taking the time to leave a review. We’re really pleased to hear we could provide a solution and get your X10 back to where it should be. It’s also wonderful to hear our team went above and beyond, and we’ll make sure your kind words are passed on!
The Stewart Golf team received my X7 remote unit, contacted me quickly, provided all the info I needed about the itemized parts list and pricing to upgrade my unit to the X10 Follow. In addition, the CSR went above and beyond to source a broken part and offered a customer loyalty discount to make up for my poor experience along this upgrade journey.
Reply from Stewart Golf USA2026-01-12
Thank you for leaving a review. We’re really pleased to hear that the team kept you well informed throughout the process and provided clear detail on the parts and pricing for your upgrade.
Your feedback means a great deal to us, and we’re glad we could turn the experience around.
R
Ron · 2 reviews · Verified · Experienced 2025-12-23 ·
★★★★★
The Customer service communication is…
The Customer service communication is very spotty. It takes days to get anyone that will move the case forward. Once the problem is diagnosed and a plan is agreed to things went better. What should have taken days took weeks. I am satisfied with the result just disappointed in the communication time.
Reply from Stewart Golf USA2026-01-12
Thank you for leaving a review. We completely understand how frustrating it can be when an issue takes longer than expected to resolve.
We would like to clarify that your emails were received during our Christmas shutdown period, which is why there was a delay in our response. As soon as our team returned to work, they replied on the 30th to assist you.
We appreciate your patience and understanding, and please be assured that we are always committed to providing prompt and supportive service whenever our team is available.
J
Joy Steve Mangan · 3 reviews · Verified · Experienced 2025-12-19 ·
★★★★★
WOW, this trolley is great!!
WOW, I had no idea how great this trolley was going to be, Stewy is the best! He fits in the car and is not too heavy, He is very easy to use, turns on a dime, goes on all the hills and valleys and the best part is the width of the wheels keeps him upright, I have played 4 rounds and have not tipped him over, can't say that for friends of mine that have other carts. he is easy to fold together and easy to take the battery out and charge it. I am very happy with the purchase, and the customer service reps Ellie and Gabriel have been fantastic, and my scores have been lower and get to swing my arms when I walk and get the exercise of walking a round of golf, thanks so much,,steve
Reply from Stewart Golf USA2026-01-12
Thank you for taking the time to leave a review, it’s fantastic to hear how much you’re enjoying your new trolley! It’s great to know the stability, compact fold, ease of use and battery handling are all making your rounds more enjoyable, and even better that it’s helping you walk freely, stay active, and see those scores coming down too.
We’ll also be sure to pass on your kind words to Ellie and Gabriel who will be delighted to hear they were able to make such a difference.
The Vertx is a GREAT product! Works well not as fast as I thought it was. My bag is 36 pound but gets the Job done! Tackles all hills, can't be crazy with steep hills traveling horizontal (Law of Gravity)
Reply from Stewart Golf USA2025-12-16
Thank you for the great feedback. We’re pleased to hear you’re enjoying the VERTX and that it’s tackling the hills well, even with a heavier bag. We appreciate you sharing your experience and practical insights.
Never been to such a wonderful and peaceful place like stewartgolf this is absolutely amazing.
Reply from Stewart Golf USA2025-12-16
Thank you for leaving such a lovely review!
D
David · 2 reviews · Verified · Experienced 2025-11-19 ·
★★★★★
Anyway I bought your product.#SGUSA25278(Henry Shim)
I ordered your company's products, but I canceled one order first and ordered something else, but I'm dissatisfied that the process is too slow and the consumer's desired items are not being handled immediately. My previous order number is #SGUSA25247, but the refund money has not yet been deposited into my credit card.
Reply from Stewart Golf USA2025-12-09
Thank you for leaving a review, and we’re very sorry for the frustration this has caused.
Unfortunately, your original order had already been processed and handed over to the courier by the time the change was requested, so it was too late for us to re-route or amend it. That trolley is still on its way to your address.
Once it arrives, please let us know and we will arrange for it to be picked up from you. As soon as the collection is confirmed, we’ll send out the correct trolley with the extended battery as agreed. Once the original trolley is back with us, we’ll also be able to process the refund.
I ordered some winter tires for wet weather. They were delivered in a timely fashion and I tried them out. They were easy to install and worked exactly as you would expect. They provide good traction going up slopes that are wet and slippery.
Reply from Stewart Golf USA2025-12-05
Thank you for leaving a review. We’re really pleased to hear your winter tyres arrived quickly and are performing just as they should on wet, slippery slopes.
Thank you for leaving a review, we're happy to hear we were able to help you! if you ever need anything else in the future please don't hesitate to ask.
N
Nicholas R · 1 review · Verified · Experienced 2025-10-19 ·
★★★★★
Buyer beware, buy at your clubs’ risk
The cart I received was defective. It would run away when pressing the “follow” button and fall constantly - about 5 times - damaging the Gilmore 2 putter that
my wife purchased. When I addressed this with customer service, they did not listen to my actual complaint or watch the videos of the issue. I had finally gotten them to accept a return begrudgingly. However, they ended up not giving me a full return on my entire purchase. As such,
I felt it necessary to leave this review.
I wouldn’t purchase this just at the risk of damaging your clubs. If you’re looking for a follow cart, buy if you’re willing to risk damaging your clubs.
- In response to Stewart Golf on this thread. I sent the video via file collaboration via collaborated Apple Folder, so file size was not an issue.
- Apparently the button clearly labeled “Follow” requires additional setup beyond their youtube and paper instructions show.
- Still no response to why I did not receive full refund.
Reply from Stewart Golf USA2025-11-10
Thank you for leaving a review, we’re sorry to hear about your experience. Our team tried to review the video you sent but unfortunately couldn’t access it due to its large file size. We did, however, thoroughly assess the issue based on the information available. The partial refund was due to accessories that had been used and couldn’t be resold.
From what you described, it sounds like the trolley may not have been set up correctly, or the golf bag could have benefited from more weight at the base, both of which can affect balance and performance. However we’ll pass on your feedback to our developments team for future designs.
